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Silverlight 5 Out-of-Browser Launcher has stopped working: Exception code: 0xe0434352

    Question

  • Hi all,

    We have an issue with Silverlight client randomly crashing on a few user machines.  We have tried uninstalling and reinstalling Silverlight runtime multiple times.  That did not help.  It is unreproducible but it does indeed happen on a few user machines.

    Windows 7 x64
    Silverlight 5 OOB

    I attached the error report below.  What can we do to prevent this issue? 

    Regards,

    David

    Version=1
    EventType=APPCRASH
    EventTime=129967136994851309
    ReportType=2
    Consent=1
    UploadTime=129967136995791403
    ReportIdentifier=66b33681-285f-11e2-b537-842b2ba72d3a
    IntegratorReportIdentifier=66b33680-285f-11e2-b537-842b2ba72d3a
    WOW64=1
    Response.BucketId=3196978746
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=sllauncher.exe
    Sig[1].Name=Application Version
    Sig[1].Value=5.1.10411.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4f8518c3
    Sig[3].Name=Fault Module Name
    Sig[3].Value=KERNELBASE.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.1.7601.17932
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=50327672
    Sig[6].Name=Exception Code
    Sig[6].Value=e0434352
    Sig[7].Name=Exception Offset
    Sig[7].Value=0000c41f
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.4
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\Program Files (x86)\Microsoft Silverlight\sllauncher.exe
    UI[3]=Microsoft Silverlight Out-of-Browser Launcher has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\Microsoft Silverlight\sllauncher.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[10]=C:\Windows\syswow64\USER32.dll
    LoadedModule[11]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[12]=C:\Windows\syswow64\LPK.dll
    LoadedModule[13]=C:\Windows\syswow64\USP10.dll
    LoadedModule[14]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[17]=C:\Windows\syswow64\ole32.dll
    LoadedModule[18]=C:\Windows\syswow64\COMDLG32.dll
    LoadedModule[19]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll
    LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[21]=C:\Windows\system32\oledlg.dll
    LoadedModule[22]=C:\Windows\system32\VERSION.dll
    LoadedModule[23]=C:\Windows\system32\apphelp.dll
    LoadedModule[24]=C:\Windows\AppPatch\AcLayers.DLL
    LoadedModule[25]=C:\Windows\system32\USERENV.dll
    LoadedModule[26]=C:\Windows\system32\profapi.dll
    LoadedModule[27]=C:\Windows\system32\MPR.dll
    LoadedModule[28]=C:\Windows\system32\IMM32.DLL
    LoadedModule[29]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[30]=C:\Windows\system32\uxtheme.dll
    LoadedModule[31]=C:\Windows\syswow64\urlmon.dll
    LoadedModule[32]=C:\Windows\syswow64\WININET.dll
    LoadedModule[33]=C:\Windows\syswow64\iertutil.dll
    LoadedModule[34]=C:\Windows\syswow64\CRYPT32.dll
    LoadedModule[35]=C:\Windows\syswow64\MSASN1.dll
    LoadedModule[36]=C:\Windows\system32\dwmapi.dll
    LoadedModule[37]=C:\Windows\syswow64\CLBCatQ.DLL
    LoadedModule[38]=C:\Windows\SysWOW64\ieframe.dll
    LoadedModule[39]=C:\Windows\syswow64\PSAPI.DLL
    LoadedModule[40]=C:\Windows\SysWOW64\OLEACC.dll
    LoadedModule[41]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
    LoadedModule[42]=C:\Windows\system32\SXS.DLL
    LoadedModule[43]=C:\Windows\system32\propsys.dll
    LoadedModule[44]=C:\Windows\system32\ntmarta.dll
    LoadedModule[45]=C:\Windows\syswow64\WLDAP32.dll
    LoadedModule[46]=C:\Windows\syswow64\SETUPAPI.dll
    LoadedModule[47]=C:\Windows\syswow64\CFGMGR32.dll
    LoadedModule[48]=C:\Windows\syswow64\DEVOBJ.dll
    LoadedModule[49]=C:\Windows\syswow64\ws2_32.DLL
    LoadedModule[50]=C:\Windows\syswow64\NSI.dll
    LoadedModule[51]=C:\Windows\system32\dnsapi.DLL
    LoadedModule[52]=C:\Windows\system32\iphlpapi.DLL
    LoadedModule[53]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[54]=C:\Windows\SysWOW64\mshtml.dll
    LoadedModule[55]=C:\Windows\SysWOW64\msls31.dll
    LoadedModule[56]=C:\Windows\SysWOW64\jscript.dll
    LoadedModule[57]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[58]=C:\Windows\system32\rsaenh.dll
    LoadedModule[59]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[60]=C:\Windows\system32\msimtf.dll
    LoadedModule[61]=c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll
    LoadedModule[62]=c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\agcore.dll
    LoadedModule[63]=C:\Windows\system32\WINMM.dll
    LoadedModule[64]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[65]=C:\Windows\system32\NETAPI32.dll
    LoadedModule[66]=C:\Windows\system32\netutils.dll
    LoadedModule[67]=C:\Windows\system32\srvcli.dll
    LoadedModule[68]=C:\Windows\system32\wkscli.dll
    LoadedModule[69]=C:\Windows\system32\SAMCLI.DLL
    LoadedModule[70]=C:\Windows\system32\d3d9.dll
    LoadedModule[71]=C:\Windows\system32\d3d8thk.dll
    LoadedModule[72]=C:\Windows\system32\atiu9pag.dll
    LoadedModule[73]=C:\Windows\system32\atiumdag.dll
    LoadedModule[74]=C:\Windows\system32\atiumdva.dll
    LoadedModule[75]=C:\Windows\system32\RASAPI32.dll
    LoadedModule[76]=C:\Windows\system32\rasman.dll
    LoadedModule[77]=C:\Windows\system32\rtutils.dll
    LoadedModule[78]=C:\Windows\system32\sensapi.dll
    LoadedModule[79]=C:\Windows\system32\NLAapi.dll
    LoadedModule[80]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[81]=c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\coreclr.dll
    LoadedModule[82]=c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\mscorrc.dll
    LoadedModule[83]=C:\Windows\system32\mlang.dll
    LoadedModule[84]=C:\Windows\syswow64\Normaliz.dll
    LoadedModule[85]=C:\Windows\system32\mswsock.dll
    LoadedModule[86]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[87]=C:\Windows\System32\wship6.dll
    LoadedModule[88]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[89]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[90]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[91]=C:\Windows\system32\security.dll
    LoadedModule[92]=C:\Windows\system32\SECUR32.DLL
    LoadedModule[93]=C:\Windows\system32\credssp.dll
    LoadedModule[94]=C:\Windows\SysWOW64\msv1_0.DLL
    LoadedModule[95]=C:\Windows\system32\cryptdll.dll
    LoadedModule[96]=c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlUI.dll
    LoadedModule[97]=C:\Windows\SysWOW64\actxprxy.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Microsoft Silverlight Out-of-Browser Launcher
    AppPath=C:\Program Files (x86)\Microsoft Silverlight\sllauncher.exe

    Thursday, November 08, 2012 7:42 PM

Answers

  • Hi, can customers make silverlight plugin rework by restart browser after silverlight crashing? Silverlight plugin crashed sometimes on my google chrome due to poor hardware (as well as Adobe Flash), but when I restart google chrome, it works fine again. 
    Thursday, November 15, 2012 1:57 PM