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File is corrupt.

    Question

  • Trying to watch some Netflix but i got a message that there was something wrong with my Silverlight plug-in and that I had to reinstall Microsoft Silverlight. I uninstalled it and everything went as planned until I tried reinstalling the program. I got a message on my screen saying:

    Extraction Failed

    File is corrupt.

    I have no idea how to fix this, anyone know?

    I have Windows 8.1 and use Google Chrome.

    Thursday, March 27, 2014 7:57 PM

All replies

  • Hi,

    Although you have uninstalled the silvelight, but it seems that you do not uninstall the Silverlight very clearly. So please try to check the following:

    #How to clean a corrupted Silverlight installation and then reinstall Silverlight:
    http://support.microsoft.com/kb/2608523/en-us .

    #Fixing a Corrupted Silverlight Installation:
    http://blogs.msdn.com/b/webapps/archive/2013/05/10/fixing-a-corrupted-silverlight-installation.aspx .

    #How to manually clean up a broken Silverlight installation:
    http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx .

    Best Regards,
    Amy Peng


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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    Friday, March 28, 2014 8:02 AM
  • I tried all of that above but it still doesn't work...

    I get to download the installer but the installer will not open. I get the same message as before. I am considering reformating my computer but then I will lose everything I have on it and that I do not want.

    Is there anything else I can try? This is really irritating me and I would like it fixed.

    Is there somewhere I could download an older version of Silverlight maybe?


    MoarZ

    Wednesday, April 02, 2014 4:54 PM
  • Hi,

    Sounds like you've got a corrupt installer file cached in your browser or proxy somewhere. Delete your temp files and browser's cached files and try the download again.

    Also pelase try to disable security software temporarily and check if the issue persists.

    Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done.

    Best Regards,
    Amy Peng

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Friday, April 04, 2014 8:26 AM