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silverlight keeps crashing

    Question

  • I have a netflix acct that I have been using without a problem, but now it tells me I need to have download silverlight in order to watch. So I did. Now when I try to watch it comes out with error code 2105. That tells me to uninstall silverlight (which I did) and re-install it, then try to watch something. It still tells me, anytime I try to play a program, that silverlight has crashed and refers me to the above instructions to fix it. I have tried five times to remove and re-install silverlight to no avail. How do I get this program to work?
    Wednesday, November 27, 2013 11:55 PM

Answers

  • Hi,

    You may take the steps according to the link below:

    Netflix.com Player Error MS2105

    https://support.netflix.com/en/node/108

    You may need to go this website to check which silverlight you have installed. If it is not the lasted version please uninstall the previous version and then install the lasted version.  If it does not fix the problem, you may need to clean a corrupted Silverlight installation and then reinstall Silverlight referring to the link below:

    How to clean a corrupted Silverlight installation and then reinstall Silverlight

    http://support.microsoft.com/kb/2608523

    In addition, you may have a look at the article below:

    Troubleshoot issues running Netflix streaming video in Internet Explorer

    http://support.microsoft.com/kb/2710013

    Hope it helps.


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    Friday, November 29, 2013 6:39 AM
    Moderator