officeliveworkspacecommunity.com ?

Question

I was trying to get some support for Office Live Small Business as a user, but I've hit roadblocks to put it lightly.

1. live.com seearch for: office live forums
2. 1st link is to msdn, 2nd looks like a community site, clicking it (https://officeliveworkspacecommunity.com) leads to a certificate error
3. Accepting the bad certificate leads to an ASP.NET error page, actually the search result is to a sub-page which gives a 404 and the root of the site gives the ASP.NET exception remote page.
4. Trying the http protocol leads to a Live ID error page that says "Windows Live ID is experiencing technical difficulties. Please try again later."

I don't think this is a temporary Live ID problem since it's been happening for quite a while.

http://officeliveblog.spaces.live.com/ points to http://www.officelivesmallbusinesscommunity.com/ which leads to the same Live ID error page.
Last but not least, clicking the "Support" link in the header of the signed-in office.live.com pages leads to the same Live ID error page.

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Ted Howard (MSFT)

Answer 1

http://home.officelive.com/Settings/Pages/CompanyProfile.aspx using a non-owner account leads to https://home.officelive.com/BizPro/error.aspx.
One of my Live ID accounts has a drop-down of different domains on every page. The one where I actually want to change to manage a different domain, however, never has this drop-down but did have the drop-down yesterday but only on the user-management page and then it didn't work and choosing "Domain Picker" lead to the domain picker webpage with nothing in the drop-down, not even the domain I had been managing.

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TedHoward

Answer 2

I at least found a way to access support without logging in first: https://support.officelive.live.com/default.aspx?productkey=officelivefree&mkt=en-us. Still blocked but more hopeful now.

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Ted Howard (MSFT)

Answer 3

Delete all cookies. Delete all credentials ("network passwords") stored with my Windows account in the User control panel. And now it works, including the Support link. Office Live is clearly doing something ugly with the Live ID API.

MSDN can't manage to use Live ID correctly or make it intuitive. I'm replying to this right now and yet in the upper right there's a link to "Sign in to forums". This is despite the fact that I just obliterated all Live ID cookies and stored credentials on my machine.

Oh... and I need to change my signature here.

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TedHoward