MS Office 2010 doesn't see new files and folders

Question

Hi there,

I have very strange MS Office 2010 behavior at one of my clients PC (Windows 7 x64, Office 2010 x86) that when he create a file or a folder inside My Documents it is not visible in Office 2010 applications (Outlook, Word, Excel, PowerPoint, etc...).

When he open e.g. Outlook and then try to insert a file that he just created/copied/downloaded to My Documents folder it is not visible. He needs to go to C:\Users\username\My Documents to be ale to see the folder or a file and then he is able to add it to the emails as attachment. Same situation in Excel/Word/PowerPoint when he is trying to open a file by going File - Open.

To make the story short when MS Office is opening default location window (Documents Library) it's not possible to see the newly created folders or files, you would need to go within the same window to C:\Users\username\My Documents to be able to see new folders and files.

Actions that I did to try to solve it:

- reinstalled Office 2010

- repair Office

Non of the helped.

Any suggestions?

Answer 1

I just have an update about this issue above that it might be related to the user profile. I will have opportunity to check if in 2 weeks.

Answer 2

Hi 000B000,

How about the problem on your side? Have you got a solution about it? If not, because your problem does not belong to a development one, I recommend you post on the answer forum for better support:

http://answers.microsoft.com/en-us/office/forum/word

Best Regards,

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Bruce Song [MSFT]
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