none
Outlook 2010 event ID 300; Cannot expand the folder.

    Question

  • Hello all,

    User is receiving the error below when attempting to open a folder that belongs to someone else from the Folder list in outlook 2010. User is able to open the folders from the File-->Open-->Other user folder.

    Please help, this has been ongoing for over a week and no resolution can be found online...

    Log Name:      OAlerts

    Source:        Microsoft Office 14 Alerts

    Date:          12/20/2011 3:13:56 PM

    Event ID:      300

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      ################################

     Description:

    Microsoft Outlook

    Cannot expand the folder.

    P1: 300187

    P2: 14.0.6029.1000

    P3: 4vr3

    P4: 0x8004010F

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft Office 14 Alerts" />

        <EventID Qualifiers="0">300</EventID>

        <Level>4</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2011-12-20T20:13:56.000000000Z" />

        <EventRecordID>264</EventRecordID>

        <Channel>OAlerts</Channel>

        <Computer>##################################</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Microsoft Outlook

    </Data>

        <Data>Cannot expand the folder.

    </Data>

        <Data>300187

    </Data>

        <Data>14.0.6029.1000

    </Data>

        <Data>4vr3

    </Data>

        <Data>0x8004010F

    </Data>

      </EventData>

    </Event>

     

    Tuesday, December 20, 2011 8:24 PM

All replies

  • Hi DMBTech,

     

    Thanks for posting in the MSDN Forum.

     

    It seems that you lost the object of the user folder. Do you ensure you have right to access that? Would you tell me whether you have opened the particular folder successfully before?

     

    Have a good day,

     

    Tom


    Tom Xu [MSFT]
    MSDN Community Support | Feedback to us
    Friday, December 23, 2011 7:38 AM
  •  

    Hi Tom_Xu

     

    We've confirmed that all folder permissions are granted as required. The user is still able to access the folders using the File->Open-> Other user's folders.

     

    This worked fine on Outlook 2007 and Outlook 2010 didn't have any issues until about 2 weeks ago, when the error mentioned in my previous post started to appear.

     

    If the issue is object related, is there a way to fix it. so far, we've re-installed Outlook, re-created the profile (multiple times), removed and re-added her as delegate to the mailboxes. Also tried granting her access to a mailbox she did not previously have and the issue occured instantly.

     

    Regards,

    Daniel Begin

     

     

    Wednesday, December 28, 2011 1:58 PM