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Can not send mails with Outlook 2013 Pro 64 Bit

    Question

  • Hello,

    I installed Office Pro 2013 64 Bit english this morning to try if my old office app code is still running.

    The problem I got is that I even can not send a mail just using outlook.

    When I start it Outllok tells me the there is no email client:

    no default mail client or the current mail client cannot fulfill ...

    It work first, than I restarted and now I have that problem.
    I already reinstalled Office 2013, but with no effect.

    Same behavior, I can not send and receive mails.

    I found, that the Mail registry key in the Clients folder has not set a default entry and that there is no entry for

    Microsoft Outlook.

    Any suggestions how to handle/fix that?

    Regards

    r.b.

    Wednesday, October 31, 2012 1:06 PM

Answers

  • Hello,

    OK, I fixed it.
    It is indeed the missing registry key.

    I copied the registry Microsoft Outlook Mail Client registry keys from another machine and modified the default entry to point to that entry.

    Now it works.

    It is unclear to me why these keys where missing suddenly, and why I was not able to set it with the defaults program panel.

    Regards

    r.b.

    • Marked as answer by _Red_Baron_ Wednesday, October 31, 2012 1:56 PM
    Wednesday, October 31, 2012 1:56 PM

All replies

  • Hello,

    OK, I fixed it.
    It is indeed the missing registry key.

    I copied the registry Microsoft Outlook Mail Client registry keys from another machine and modified the default entry to point to that entry.

    Now it works.

    It is unclear to me why these keys where missing suddenly, and why I was not able to set it with the defaults program panel.

    Regards

    r.b.

    • Marked as answer by _Red_Baron_ Wednesday, October 31, 2012 1:56 PM
    Wednesday, October 31, 2012 1:56 PM
  • Hi _Red_Baron_,

    Thanks for posting in the MSDN Forum.

    I'm glad to hear you have solved it via yourself. It's really beneficial for other community members who have similar issue to see how you solved it.

    Have a good day,

    Tom


    Tom Xu [MSFT]
    MSDN Community Support | Feedback to us

    Thursday, November 01, 2012 5:16 AM
    Moderator
  • Hello Tom,

    thank you for your comment. As mentioned I copied the registry keys for the email clients from another machine, where the installation was successfull.

    The concrete key is:

    HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook

    Export this key from a running machine with all its subkey to a reg file

    Export the registry key

    HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail with all its subkeys from the defect machine
    and call it backupClients.reg or similiar.

    This is the backup in case the solution is not working.

    In case of a failure use this regsitry file and reregister your old keys by "executing" this reg file.

    copy the new reg file from the running machine onto defect machine.
    Check the paths in the source reg file, if they match the paths on the target machines and adapt if necessary.

    "execute" new reg file

    check if the registry key

    HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail

    has a default entry and default entry contains the REG_SZ string

    Mircosoft Outlook

    If not, adapt default entry to that value.

    If paths are correct than outlook starts without error message and sending messages is working again.

    if outlook is not starting

    "execute" backupClients.reg to get your old values back into registry and to restore your old state.

    I hope that helps

    r.b.



    • Edited by _Red_Baron_ Wednesday, November 07, 2012 10:55 AM
    Monday, November 05, 2012 10:40 AM