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My hotmail account has been hacked into - I have changed password and security questions 3 times now but the hacker is still sending emails from my account

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  • Hello

    I contacted the hotmail help centre last week as I had tried numerous times to get into my hotmail account and was locked out. I then had to go through the password re-set security, answering specific questions about my account, details of my contacts, subject lines of emails, content of emails, folders etc etc, all to validate my ownership of the account which I've had for 15 years. That wasn't a problem and I got my account back and immediately reset my password and security question. I saw emails in my sent box that I had not sent that were clearly sent by the hacker and immediately contacted everyone in my contact list telling them I'd been hacked and not to open any dodgy emails as they were not from me. So far so good and I thought that would be the end of the matter.

    But a friend forwarded yesterday an email that appears to have come from my hotmail account but I didn't send it. This is after I have got ownership back, after I changed my password and security question, yet someone is still sending emails from my account. They are not in my sent box or deleted box but clearly show they have come from my account. They are group emails with dodgy links to what appear to be porn/ viagra sites and my friends know they are clearly not from me.

    My account is still being compromised and today I have installed mozilla firefox which I believe is more secure that IE and I have again changed my password and security question to my hotmail account. I cannot find anywhere to report that fact that my account is STILL BEING COMPROMISED. Please help - I don't know what to do now.

    Friday, March 04, 2011 9:53 AM

All replies

  • No this isn't the correct forum. This forum is for writing apps for the Windows Live Space blogging service, which is closing as we speak.

    For help with hotmail visit the hotmail forum on windowslivehelp.com.



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    Visual C++ MVP
    Monday, March 14, 2011 11:01 PM