Why would a Records Center Disposition Approval workflow be unable to delete a record?

Question

I have a 2010 Records Center with the out of box Disposition Approval workflow.  I have a Records Library configured for non-records and records.  Once the retention stage event plus time is satisfied for the non-record, the workflow starts, and once the task is approved, the non-record is deleted.  Good.

The same is supposed to happen for a record to my knowledge.  For a record in the same Records Library, the workflow does start once the event plus time retention has been satisfied; however, the workflow says it is unable to delete the record.  I suspect it is because the record is made very immutable by the system, but shouldn't the workflow be able to delete the record from the system?

Thanks

Answer 1

You are right, apparently it can't delete the record because it is a record?!?!

I don't really know a way around this to be honest, I think that in order to do this you will have to write your own SPD workflow and using a impersination set you can undeclare the item as a record and then delete it.

Cheers

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Blog: www.sharepointanalysthq.com Twitter: @michalpisarek

Answer 2

really is this true Michal?  i thought was the entire point of the disposition workflow to delete records when they have reached the end of their lifecycle...

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krd

Answer 3

really is this true Michal?  i thought was the entire point of the disposition workflow to delete records when they have reached the end of their lifecycle...

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krd

It is, but its a bug I'm afraid in the out of the box implementation. Hopefully its on the list to get fixed.

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Blog: www.sharepointanalysthq.com Twitter: @michalpisarek

Answer 4

I think the person that is approving the disposition task must have permission to undeclare a record in order for this workflow to execute successfully

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epaloski

Answer 5

i got this working by adopting the ootb approval workflow, but this workflow is not bulk actionable so you can't do disposition on more than one record at a time... what a pain!... can you change the approval workflow to be bulk actionable somehow using spd or do you need to start from scratch in visual studio...

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krd

Answer 6

Hi Kdube,

Nice to know about this bug, are you able to handle this?

Regards Amit