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"Unable to Load the ....... ActiveX Control. Please contact your system administrator." - How to debug??

    Question

  • Client is running XP and IE7. Long story short, another spftware company is saying that when they load my software, they then get these errors from their web based application. The error message is "Unable to Load the SynDocViewer ActiveX Control. Please contact your system administrator." , and the window title is "Windows Internet Explorer." I am now on the defensive and have no idea how to research this problem since I am not a web developer and do not have access to their software. Any ideas how to debug this problem?

    I have looked at Fiddler, but am not really familiar how to use it. Have also looked at Process Monitor, but nothing obvious is jumping out at me.

    My application is a Windows exe with several dlls. I register some dll and Install Shield installs some components. Maybe one of my components is overlaying one of theirs??
    I apologize, as the formatting is off, but to the left shows the component that is installed with my software.

    Name     File     FileName Version    Install Conditions
    ===============================================
    TrueGrid.msm TrueGrid.msm tdbg7.ocx 7.0.0.254    
    tdbgpp7.dll 7.0.24.7
    tdcl7.ocx 7.0.0.11
    todg7.ocx 7.0.0.272
    todgub7.dll 7.0.0.11
    xadb7.ocx 7.0.0.1
    Microsoft ADO Data Control MSADODC.MSM msadodc.ocx 6.0.88.4
    MSXML 4.0 msxml4.msm msxml4.Manifest
    msxml4.cat
    msxml4.dll 4.10.9404.0
    msxml4a.dll 4.10.9404.0
    msxml4r.Manifest
    msxml4r.cat
    msxml4r.dll 4.10.9404.0
    msxml4r.dll 4.10.9404.0
    msxml4.dll 4.10.9404.0
    Visual Basic Virtual Machine MSVBVM60.MSM msvbvm60.dll 6.0.89.64
    Microsoft Common Controls 3 ActiveX Control DLL COMCT332.MSM comct332.ocx 6.7.0.8988
    Microsoft Common Controls 2 ActiveX Control DLL MSCOMCT2.MSM mscomct2.ocx 6.0.88.4
    Microsoft Common Controls 2 ActiveX Control DLL COMCT232.MSM comct232.ocx 6.0.80.22
    Windows Common Controls ActiveX Control DLL MSCOMCTL.MSM mscomctl.ocx 6.0.88.62
    Windows Common Controls ActiveX Control DLL COMCTL32.MSM comctl32.ocx 6.0.81.5
    CMDialog ActiveX Control DLL COMDLG32.MSM comdlg32.ocx 6.0.84.18
    DBGrid32 OLE Control DLL DBGRID32.MSM dbgrid32.ocx 5.1.81.4
    MSDatGrd.OLCX MSDATGRD.MSM msdatgrd.ocx 6.0.89.88
    MSFlexGrid MSFLXGRD.MSM msflxgrd.ocx 6.0.84.18
    MSMask MSMASK32.MSM msmask32.ocx 6.0.84.18
    Microsoft Internet Transfter Control DLL MSINET.MSM msinet.ocx 6.0.88.62
    Miscrosoft Winsock Control DLL MSWINSCK.MSM mswinsck.ocx 6.0.89.88
    TABCTL32 OLE Control DLL TABCTL32.MSM tabctl32.ocx 6.0.90.43
    Microsoft Data Binding Collection Object DLL MSBIND.MSM msbind.dll 6.0.88.62
    DAO 3.60 (Requires MDAC 2.8) DAO360 (Require MDAC 2.8).Msm Dao360.dll 3.60.3714.5
    Jet 4.0 (Requires MDAC 2.8) Jet40 (Requires MDAC 2.8).msm
    Microsoft Standard Data Formating Object DLL MSSTDFMT.MSM msstdfmt.dll 6.0.88.4
    Microsoft Script Control sct10en.exe sct10en.exe 1.0
    "Windows Script  - XP, 2000" 5.6 VersionNT = 500 OR VersionNT = 501
    "Windows Script - NT, 98,Me" 5.6 VersionNT = 400 OR Version9X = 400 OR Version9X = 410 OR Version9X = 490
    Monday, January 25, 2010 10:39 PM

All replies

  • I run XP and IE7, am getting an "unable to load the syndocviewer activex control. please contact your system administrator.". Well ... I am the system administrator. How can I debug this problem? Is there a log file available? Any help is appreciated. 

    Monday, January 25, 2010 9:55 PM
  • Anyone? Someone must have some insight on how to debug an ActiveX that will not load. Or at least some ideas of Windows/Microsoft components that clash.
    Tuesday, January 26, 2010 5:15 PM
  • Anyone? Someone must have some insight on how to debug an ActiveX that will not load. Or at least some ideas of Windows/Microsoft components that clash.
    HostBridge Install Components        
    Name File FileName Version Install Conditions
    TrueGrid.msm TrueGrid.msm tdbg7.ocx 7.0.0.254  
    tdbgpp7.dll 7.0.24.7  
    tdcl7.ocx 7.0.0.11  
    todg7.ocx 7.0.0.272  
    todgub7.dll 7.0.0.11  
    xadb7.ocx 7.0.0.1  
    Microsoft ADO Data Control MSADODC.MSM msadodc.ocx 6.0.88.4  
    MSXML 4.0 msxml4.msm msxml4.Manifest    
    msxml4.cat    
    msxml4.dll 4.10.9404.0  
    msxml4a.dll 4.10.9404.0  
    msxml4r.Manifest    
    msxml4r.cat    
    msxml4r.dll 4.10.9404.0  
    msxml4r.dll 4.10.9404.0  
    msxml4.dll 4.10.9404.0  
    Visual Basic Virtual Machine MSVBVM60.MSM msvbvm60.dll 6.0.89.64  
    Microsoft Common Controls 3 Activ= eX Control DLL COMCT332.MSM comct332.ocx 6.7.0.8988  
    Microsoft Common Controls 2 Activ= eX Control DLL MSCOMCT2.MSM mscomct2.ocx 6.0.88.4  
    Microsoft Common Controls 2 Activ= eX Control DLL COMCT232.MSM comct232.ocx 6.0.80.22  
    Windows Common Controls ActiveX C= ontrol DLL MSCOMCTL.MSM mscomctl.ocx 6.0.88.62  
    Windows Common Controls ActiveX C= ontrol DLL COMCTL32.MSM comctl32.ocx 6.0.81.5  
    CMDialog ActiveX Control DLL COMDLG32.MSM comdlg32.ocx 6.0.84.18  
    DBGrid32 OLE Control DLL DBGRID32.MSM dbgrid32.ocx 5.1.81.4  
    MSDatGrd.OLCX MSDATGRD.MSM msdatgrd.ocx 6.0.89.88  
    MSFlexGrid MSFLXGRD.MSM msflxgrd.ocx 6.0.84.18  
    MSMask MSMASK32.MSM msmask32.ocx 6.0.84.18  
    Microsoft Internet Transfter Cont= rol DLL MSINET.MSM msinet.ocx 6.0.88.62  
    Miscrosoft Winsock Control DLL MSWINSCK.MSM mswinsck.ocx 6.0.89.88  
    TABCTL32 OLE Control DLL TABCTL32.MSM tabctl32.ocx 6.0.90.43  
    Microsoft Data Binding Collection= Object DLL MSBIND.MSM msbind.dll 6.0.88.62  
    DAO 3.60 (Requires MDAC 2.8) DAO360 (Require MDAC 2.8).Msm Dao360.dll 3.60.3714.5  
    Jet 4.0 (Requires MDAC 2.8) Jet40 (Requires MDAC 2.8).msm      
    Microsoft Standard Data Formating= Object DLL MSSTDFMT.MSM msstdfmt.dll 6.0.88.4  
    Microsoft Script Control sct10en.exe sct10en.exe 1.0  
    Windows Script  - XP, 2000   5.6 VersionNT =3D 500 OR VersionNT =3D 501
    Windows Script - NT, 98,Me   5.6 VersionNT =3D 400 OR Version9X =3D 400 OR Version9X =3D 410 OR Versio= n9X =3D 490
             
    Tuesday, January 26, 2010 5:24 PM
  • Hi,

    Is your computer on workgroup or domain?
     
    If it is on workgroup, then you may enable the built-in administrator account and check.

    1) Write click on my computer and click on manage.
    2) Find local users and group->users and then find the administrator user.
    3) right click on user go to it properties and deselect Account is disabled checkbox.
    4) Now set the password of administrator user and now you are ready to login as administrator user.
     

    Thanks and Regards:
    Swati K- Microsoft Support Engineer
    Tuesday, January 26, 2010 7:40 PM
  • I think your post might need some more clarification, you say you're building an exe - I'm not sure how that's related to ActiveX. Other than that it's a very broad question, have you looked to see if any COM registrations you make clash with theres? 
    Tuesday, January 26, 2010 8:55 PM
    Moderator