"Can not validate product." install failure on Windows 7 64 bit

Question

I get the error message "can not validate product." when I try to install the current release of R3 on my Windows 7 64 bit machine. I've tried redownloading the package several times and turning off User Account Control. I have no previous versions of robotics studio on this machine. Any suggestions?

Thanks in advance.

Answer 1

We have not seen this error, and we tested on Win7 64-bit before release.

Are you logged in as an Administrator? Does the error appear before any dialogs are displayed?

Trevor

 

 

Answer 2

Hi Trevor.

I am logged in as an administrator. The error appears after I get prompted for set up parameters (Custom or Full install, etc...), when it would normally be making changes to the hard drive.

I've tried this a few times now, so I don't remember exactly what happened the first time I tried, but I believe that all of the non robotics studio stuff that comes in the package installed fine. It was only when the installer got to the robotics studio part that it crashed.

Thanks.

Answer 3

This has happened to me on an XP SP3 (32 bit). It seems to be exactly the same problem.

Answer 4

Well that suggests that it is not operating system specific.

Can you please run the install again and list exactly the steps and the error message?

Thanks,

Trevor

 

Answer 5

Launched the installer.

Extracted.

New installer window opened (after delay of a few minutes).

Another new window opened. Welcome screen. [Next >]

Terms: I accept. [Next >]

Provide feedback. Automatically check for updates. [Next >]

Setup Type: Complete. [Next >]

Ready to Install the Program. [Install]

Installing. Gets up to about 4/5 completed and then shows message box "Could not validate product." [OK]

"The wizard was interrupted before Microsoft Robotics Developer Studio 2008 R3 could be completely installed.

Your system has not been modified. To complete the installation at another time, please run setup again." [Finish]

Answer 6

I just tried running it again. I go through the same steps as jammyatjammy. This time I actually got a more descriptive error message:

Microsoft Microsoft Robotics PID Generator Utility has stopped working

Problem details:

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    PidGenerator.exe
  Application Version:    2.2.76.0
  Application Timestamp:    4bde1a83
  Fault Module Name:    mscorjit.dll
  Fault Module Version:    2.0.50727.4927
  Fault Module Timestamp:    4a2746e9
  Exception Offset:    00000000000e794d
  Exception Code:    c0000409
  Exception Data:    0000000000000000
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033
  Additional Information 1:    473c
  Additional Information 2:    473c54293cdf38cf03fc5377b2c069c9
  Additional Information 3:    c4fc
  Additional Information 4:    c4fcff56b79822b4b0d5fabf1c4c8832

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Answer 7

Oh, and then after I accept that error message, I get the "Could not validate product" message again.

Answer 8

Hello

 

I have same problem as you guys. But i tried R2 on win xp sp2 and sp3 same error.

So if someone will find that's wrong with it. It will be nice if you share it.

Answer 9

Hey Guys,

 

I've just been reading up on the problem event "BEX64", which seems to mean its a buffer overflow error on 64-bit Windows.

 

Googling this I found the following: http://www.sevenforums.com/installation-setup/19075-start-search-crashes-windows-explorer.html

 

It's for a different problem, but they suggest it may be a DEP (Data Execution Prevention) issue, and to try and turn off DEP and any virus scanners escpession Microsoft Security Essentials, if you have that running.

 

This may not help at all, but worth a shot :)

 

Cheers,

 

Roger

_____________

www.RazorRobotics.com

Answer 10

I tried disabling Microsoft Security Essentials and turning off Data Execution Prevention, but that didn't work. Thanks for the ideas though!

 

Answer 11

I finally found a solution to this problem. I ran the System File Checker, found out that a few DLLs were corrupt on my system. Once I fixed them, MRS installed normally.

Here's the relevant knowledge base article:

http://support.microsoft.com/kb/929833

Answer 12

I think I have run the System File Checker but it still didn't work. What I did was, in the Command Prompt, I typed

sfc /scannow

and hit return. Something ran, and I frequently had to press Cancel then Yes, as I did not have the installation media (my computer came with XP). What else can I do?

Answer 13

Once you run the sfc /scannow command you'll have to look at the log to see what files were corrupt. I followed the instructions in the knowledge base article that I linked above and it worked for me.

Answer 14

I didn't see a log. I used the instructions on http://support.microsoft.com/kb/310747/en-us.

Answer 15

Just FYI, I re-installed my laptop with Win7 64-bit and then installed RDS 2008 R3 and I did not see this problem. So until we have a clear cause it is really hard to provide a solution :-)

Trevor

 

Answer 16

Hang on; I've still got this problem. Should I still look for help here or make a new thread?

Answer 17

We cannot reproduce this problem, and so we can't debug it. Do you have any more information?

Trevor

 

Answer 18

Just downloaded Robotics Studio 4

attempted install on Win 7 home premium

errr....crash....same problem listed in this thread

did the

   sfc /scannow

did not find a problem.

This is my second attempt at installing MS Robotics Studio in a couple of years....no joy...no joy.

Answer 19

Maybe if MS RS had more information posted as it was installing, at least the end user could have more information to provide the people that need to reproduce this.