Installing Visio Studio SP1 Core - fails

Question

I installed visual studio express 2010, then went to install visio studio sp1.

I have a local account with administrator rights.

Running the standalone installer (VS10sp1-KB983509.exe)

Here is the output that I am getting

OS Version = 5.1.2600, Platform 2, Service Pack 3
[4/16/2012, 9:9:37]OS Description = WinXP - x86 Professional Service Pack 3

[4/16/2012, 9:9:37] OS Version Information

[4/16/2012, 9:9:37] Environment details: ...

[4/16/2012, 9:9:37]CommandLine = c:\9a5f447d823bfc27c01167\Setup.exe
[4/16/2012, 9:9:37]TimeZone = Eastern Daylight Time
[4/16/2012, 9:9:37]Initial LCID = 1033

[4/16/2012, 9:9:37] Environment details

[4/16/2012, 9:9:38]Loading localized engine data for language 1033 from c:\9a5f447d823bfc27c01167\1033\LocalizedData.xml
[4/16/2012, 9:9:38] Entering Function: LocalizedData::CreateLocalizedData...

[4/16/2012, 9:9:38] exiting function/method

....

[4/16/2012, 9:10:21]Starting install of item 'Service Pack 1 Package' at tickCount = 1874687
[4/16/2012, 9:10:14]calling PerformAction on an installing performer
[4/16/2012, 9:10:14] Action: Performing actions on all Items...

[4/16/2012, 9:10:14]Wait for Item (VS10sp1_x86.msi) to be available
[4/16/2012, 9:10:15]VS10sp1_x86.msi is now available to install
[4/16/2012, 9:10:15]Creating new Performer for MSI item
[4/16/2012, 9:10:15] Action: Performing Action on MSI at C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1_x86.msi...

[4/16/2012, 9:10:15]Log File C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_20120416_090951573-MSI_VS10sp1_x86.msi.txt does not yet exist but may do at Watson upload time
[4/16/2012, 9:10:15]Calling MsiInstallProduct(C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1_x86.msi, EXTUI=1
[4/16/2012, 9:10:17]MSI (C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1_x86.msi) Installation succeeded. Msi Log: Microsoft Visual Studio 2010 Service Pack 1_20120416_090951573-MSI_VS10sp1_x86.msi.txt
[4/16/2012, 9:10:17]: no error

[4/16/2012, 9:10:17] Action complete

[4/16/2012, 9:10:17]Wait for Item (VS10sp1-KB983509.msp) to be available
[4/16/2012, 9:10:17]VS10sp1-KB983509.msp is now available to install
[4/16/2012, 9:10:17]Creating new Performer for Patches item
[4/16/2012, 9:10:17] Entering Function: BaseMspInstallerT >::PerformAction...

[4/16/2012, 9:10:17] Action: Performing Install on MSP: C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1-KB983509.msp targetting Product: Microsoft Visual Web Developer 2010 Express - ENU...

[4/16/2012, 9:10:17]Successfully called MsiEnableLog with log file set to C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_20120416_090951573-Microsoft Visual Web Developer 2010 Express - ENU-MSP0.txt
[4/16/2012, 9:10:17]Log File C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_20120416_090951573-Microsoft Visual Web Developer 2010 Express - ENU-MSP0.txt does not yet exist but may do at Watson upload time
[4/16/2012, 9:10:17]about to call MsiInstallProduct with PATCH="C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1-KB983509.msp" on product {85076DFF-7A17-3566-9CC0-488E6E6D4494}(C:\WINDOWS\Installer\d4e34.msi) to install patches.
[4/16/2012, 9:10:21]Patch (C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1-KB983509.msp) Install failed on product (Microsoft Visual Web Developer 2010 Express - ENU). Msi Log:
[4/16/2012, 9:10:21]MSI returned 0x659
[4/16/2012, 9:10:21] Entering Function: MspInstallerT >::Rollback...

[4/16/2012, 9:10:21] exiting function/method

[4/16/2012, 9:10:21]

[4/16/2012, 9:10:21] Action Rollback changes

[4/16/2012, 9:10:21]PerformMsiOperation returned 0x659
[4/16/2012, 9:10:21] exiting function/method

[4/16/2012, 9:10:21] PerformMsiOperation returned 0x659

[4/16/2012, 9:10:21]OnFailureBehavior for this item is to Rollback.
[4/16/2012, 9:10:21] Action: Performing actions on all Items...

[4/16/2012, 9:10:21]Wait for Item (VS10sp1_x86.msi) to be available
[4/16/2012, 9:10:21]VS10sp1_x86.msi is now available to install
[4/16/2012, 9:10:21]Creating new Performer for MSI item
[4/16/2012, 9:10:21] Action: Performing Action on MSI at C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1_x86.msi...

[4/16/2012, 9:10:21]Log File C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_20120416_090951573-MSI_VS10sp1_x86.msi.txt exists and will be added to the Watson upload list
[4/16/2012, 9:10:21]Calling MsiConfigureProductEx({ED780CA9-0687-3C12-B439-3369F224941F}, INSTALLLEVEL_DEFAULT, INSTALLSTATE_ABSENT, REMOVE=ALL
[4/16/2012, 9:10:24]MSI (C:\DOCUME~1\VSINST~1\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_10.0.40219\VS10sp1_x86.msi) Uninstall succeeded. Msi Log: Microsoft Visual Studio 2010 Service Pack 1_20120416_090951573-MSI_VS10sp1_x86.msi.txt
[4/16/2012, 9:10:24]: no error

[4/16/2012, 9:10:24] Action complete

[4/16/2012, 9:10:24] Action complete

[4/16/2012, 9:10:24] Action complete

Answer 1

Hi bmiller1,

Welcome to the MSDN forum.

Your logs didn't show me the root cause of your installation except 0x659. I have a guess that you haven't installed all of the updates to your OS, so please check that first. 

Then please run this tool to collect some full logs for me to analyze:

http://www.microsoft.com/downloads/details.aspx?FamilyID=E0DA314F-6216-4A18-BC6B-7D29CF83AF20&displaylang=e&displaylang=en  

 After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

Please do not clear your %temp% fold in this case. Since I want to know your updates installation status.

If you have any updates, please feel free to let me know.

Best regards,

---

Barry Wang [MSFT]
MSDN Community Support | Feedback to us

Answer 2

thanks for the help.

here is the log information you requested:

https://skydrive.live.com/redir.aspx?cid=1a20960fa2b38472&resid=1A20960FA2B38472!105&parid=1A20960FA2B38472!103&authkey=!AE-B9c1U_JE2Nk8

Answer 3

Hi bmiller1,

Sorry for a little late to track. You error 1625 (0x659) "ERROR_INSTALL_PACKAGE_REJECTED" means "This installation is forbidden by system policy. Contact your system administrator."

May I ask do you have the permission to install this service package? Does you account has the admin privilege? It seems that all your errors are 0x659 error from your logs. 

If you are sure you have the privilege. I suggest you create a new user account to install VS10 and VS10 Sp1, if they can be installed without any error, you may have a corrupt account. 

Please feel free to let me know your updates,

Thanks,

---

Barry Wang [MSFT]
MSDN Community Support | Feedback to us

Answer 4

when the install failed the first time, they created me a local account on the box and added that local account to the administrators group.

What else would you suggest?

Answer 5

Hi bmiller1,

Please have a look at your installation setup and right click it to see the properties, then choose security to see the permissions. Here is one of my folders. You need to have all permissons here.

Actually,if your installation shows "Access is denied" then it is about registry key error. But your error is "This installation is forbidden by system policy. Contact your system administrator." May I ask have you tried rigth click the setup and choose "Run as administrator"? Aslo, have you disabled your AV software? Common tips are here:http://blogs.msdn.com/b/msdnforum/archive/2010/03/06/visual-studio-and-net-framework-installation-tips.aspx

If nothing else can we found. I'm afraid you should use this tool http://technet.microsoft.com/en-us/sysinternals/bb896645

Use the filter to choose the installation setup process, then we will be able to check the reason of the error. But the log will be very complex and we need more time to analyse it.

Best regards,

---

Barry Wang [MSFT]
MSDN Community Support | Feedback to us