Troubleshoot sharepoint email settings

Question

 

Hello,

 

In our sharepoint environment i have set up all the email configurations in the central admin with the correct smtp with the valid email address. And also correct settings for webapplication outgoing email settings. However whnever I hav added  user and check the option send the welcome e-mail to the new user, the user didnt receive any mail. All the smtp server and email settings seems fine. Any help how to trouble shoot the email ? - Is it necessary to configure outllook with any email account. We have installed outllook but not configured with any account. SMTP service started.

 

Appreciate any handful info.

 

Thanks

 

 

Answer 1

was it an email other then the domain? By default the SMTP does not accept relay of email addresses outsite the domain. Check out this thread as well: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2356834&SiteID=17

Answer 2

Thanks for the reply Mart. The domain where the moss installed is domainA\mossadmin and the users are from domainB\user. In the relay settings we have selected the check box All except the list below and we have not listed anyone.Also checked the option  Allow all computers which successfully authenticate to relay, regardless of the list above.

 

In the event viewer log i have below errors

 

Event Type: Error
Event Source: Windows SharePoint Services 3
Event Category: E-Mail
Event ID: 6856
User:  N/A
Computer: SVRMOSS
Description:
Cannot resolve name of SMTP host ??????????.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Windows SharePoint Services 3
Event Category: E-Mail
Event ID: 7946
User:  N/A
Computer: SVRMOSS
Description:
Cannot complete this action.

Please try again.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I hav checked the resolution for these event ids in the microsoft technet. All the configurations are fine as per the resolution, still cud not find any success.

 

I dont know whether we have an MX record entry for the moss server  SVRMOSS, is the errors reflect that?

 

appreciate ur help.

 

Thanks

Answer 3

It seems like SharePoint is having trouble resolving the SMTP host. Maybe you could try to enter the ip address instead of the name of the SMTP server in the central adminisation of SharePoint (outgoing email settings). Maybe try to ping the SMTP server from the sharepoint server as well to see if that is causing any trouble?

 

Answer 4

You should test the SMTP connection form the SharePoint server to you mail server with Telnet. That will give you more information (If it isn’t a DNS problem).

Open a command prompt at type

Code Snippet

Telnet servername 25

Helo

MAIL FROM: [e-mail]

RCPT TO: [e-mail]

DATA

Whatever text

.

Quit

 

 

 

That should do the same at SharePoint does when it sends mails.

NOTE: If you do a type O in Telnet you cannot use “Backspace”. You have to type enter an type the line again.

 

Answer 5

Thanks for your imputs, Mart/kwm.

 

when i have tried to ping the SMTP server, its saying that Ping request could not found host smtp server name.

We have the similar development setup. In that box i could get the ping request reply and the mail from this box is working. For both the servers we are using the same Outbound smtp server and similar configurations, i dont understand where exactly the problem is coming in the prod box.

 

I have tried using telnet, i do not find any connection issues from the sharepoint server as the mail is queued for delivery.

Can you elaborate what you mean by DNS problem?

 

I have not checked whether they had MX record for this machine in the exchange server? Is this might the problem?

 

Appreciate your guidance.

 

Thanks

Answer 6

When I talked about DNS problem, I meant that the SharePoint server didn’t get its information from the right DNS server.

MX record’s is not your problem.

Have you tried to ping the SMTP server by its IP address?

Check also that the two servers are on the same network segment. If they aren’t, check that you are using the correct gateway on the SharePoint server.

 

Answer 7

I have used with ip address..that resolved our issue. Its working fine.

Thanks for guiding in the right directions

Answer 8

Hello Kenneth

I have the same problem with my emails in the WSS 3.0, but in my case I get ping the SMTP Server and my WSS server recognize the IP of the SMTP server.
I try to change the name of the SMTP server to IP adress in the Central Operation, but the problem was not resolved.

I think that my problem could be in the IIS, but I didn't see any error in the configuration.

Please,  any help I will appreciate

Best regards

Answer 9

You are replying to a guy who last posted in this thread 18 months ago.

There's no point in doing this.

Instead either make the post open to all by omitting the "hello Kenneth" or (better) start a new thread with a new subject and a description of your problem only.


(Moderator)

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