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Lost Product Key

    Question

  • I purchased an academic copy of Expression Web 3 in March of 2010.  I registered the copy.  I also took advantage of a free upgrade to Web 4.  I have the original box, dics and case, but have lost the product key to activate the program.  Is there any way I can get a copy of the product key for my disc? I tried xmforum@microsoft.com with my e-mail kicking the address back as undeliverable.   Thank you for your help.

    Monday, October 18, 2010 5:27 PM

All replies

  • The DVD licence key is on a sticker on the inside of the case (or it should be.....).  Did you remove the sticker?

    I assume the packaging is this style: http://2.bp.blogspot.com/_TZieFMlhofc/SeJowlAv65I/AAAAAAAAINA/z7yQMpoP6NE/s400/Microsoft+Expression+Web+2.0+-+ZWTiSO.png.   When you open the case, the code is on the yellow/orange sticker.


    Andrew M


    http://www.murraywebs.com

    "Nothing spoils numbers faster than arithmetic!"
    -- Peppermint Patty (Peanuts, Charles M. Schulz)
    Monday, October 18, 2010 11:09 PM
  • My box did not have a sticker, but a paper insert inside the case with the Quick Start Guide.  With 25 characters for the code, I must have removed it from the box to be able to read it all while installing it on two other computers, one of which I have now replaced.  Does anyone know how to contact Microsoft withour having to pay $99 to get help.  The e-mail address in previous discussions does not help and I can find no one to call.

    Friday, October 22, 2010 8:12 PM
  • I know this doesn't help much at this point, but we get this kind of issue about once or twice a month here. Call me a belt-and-suspenders type, but when reg. numbers come on an insert, or stuck to a manual, or a disk case, etc., I enter them in Palm Desktop where they are replicated to all devices I sync with, in EverNote, which syncs likewise, then email them to my three primary accounts (where I have folders created specifically for storing registrations), and write them on the disk itself with a Sharpie®. If I manage to lose them despite all that, I've got bigger problems than installing EW at that point! ;-)

    Barn door closing with the horses gone, I know, but I hope this encourages you to take better care with your registration numbers in the future. Good luck tracking down the registration info you need!

    cheers,
    scott


    Please remember to "Mark as Answer" the responses that resolved your issue. It is common courtesy to recognize those who have helped you, and it also makes it easier for visitors to find the resolution later.
    Friday, October 22, 2010 8:59 PM
  • I've got a Word file that serves a similar function and my husband uses Excel for keeping track of product keys.
    MS MVP Expression Tutorials & Help http://by-expression.com & Expression Web forums
    Friday, October 22, 2010 10:01 PM