Hotmail account hacked

Question

A friend has had her (Live ID) hotmail account hacked and she can't login. I can't send her a PW reset link because she doesn't have an alternate email address setup and can't access her inbox obviously. How can we get around this?

I don't know if this is the correct place for this post and I have to say some of the links just take you back to where you started.

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Ron

Answer 1

Hello Ron,

Please report this to our Hotmail team at http://windowslivehelp.com/forums.aspx?productid=1, they should be able to help you.

Answer 2

Thank you for your answer. I must be very stupid but the link take me to another page and starts an endless cicle of finding where to post a question. I get to a list of questions others have asked and also a link that says Ask Question but I can't find where to ask the question! Please help. Thank you.

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Ron

Answer 3

Hi Ron,

Once clicked on Ask a question it should lead you to a page asking you to sign in, after signing in using your Live account, it would ask you to choose a display name and confirm you email account for notifications after which it should take you to the place where you can ask your question.

If you are already logged in using Live ID on a different tab of IE, this URL must help you http://windowslivehelp.com/ask.aspx?productid=1&cancel=product.aspx?productid=1

Answer 4

Hi Jayaram, Thanks again but I think you should try it yourself. I end up in a continuous loop and can never get to the "Enter Details and Submit
Question" I can see it but it is always greyed out. I can get to "Helpful Solutions/Threads" just before it but it becomes an endless loop. I am either very stupid (which I admit to when I am) or I am missing something. The same thing happened last night. I could just never get there.

Thanks again.

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Ron

Answer 5

I tried again and when I get to "Continue to ask my question" it directs me to the password reset link which is no good in this case. Please try it and see. What am I missing?

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Ron

Answer 6

I have tried other links such as this. This one is quite funny because it says "If you can't change your password try to reset your password".

http://explore.live.com/windows-live-hotmail-hacked-account-faq

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Ron

Answer 7

Hi Ron, have your friend do this (unlike changing your password, resetting your password doesn't actually require you to have the current password):

1. Go to https://account.live.com/password/reset
2. Select "I think someone else is using my Windows Live ID"
3. Click on "Reset my password"
4. Enter the compromised Windows Live ID and the string of random characters when prompted
5. If she has an alternate email set she can select "Email me a reset link"
6. If not, she should select "Customer Support", then click on the link that appears
7. This will go to the "Recover your Windows Live account" page, where she can enter her compromised Windows Live ID and an alternate email address where support can contact her.

NOTE: If you have further questions please post them at the Windows Live Solution Center (windowslivehelp.com), as this forum is, in general, for Live Connect SDK developer support questions only.