No Windows Phone 8 Detected

Question

I'm trying to connect to my Windows Phone 8 device (lumia 920) to deploy an app unfortunately, I keep getting the error saying that no Windows Phone 8 device has been detected. I tried to developer unlock a Nokia Lumia 820 also which said that no phone was detected and to ensure IPOVERUSB was running, which it was.

I have also tried uninstalling the devices in the device manager but that had no effect, each time I plug the 820 in (the device is recognised) and two versions of it are installed in device manger. No idea what is happening to cause this kind of problem.

(I'm using Windows 8)

Answer 1

This would seem to suggest that there is a problem with the USB cable, USB controller in your computer and/or the phone itself. Try using different USB ports on your computer. In order to find out if it is your computer, cable, or device, see if a friend can install the tools on their computer (it doesn't need to be SLAT compatible if using a physical phone).

Can you inspect the Configuration Manager installation (Plug and Play activity) log (c:\Windows\Inf\setupapi.dev), in particular the end, to see what is being reported?

-Mark

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Mark Chamberlain Sr. Escalation Engineer | Microsoft Developer Support | Windows Phone 7

Answer 2

>>>  [Device Install (DiShowUpdateDevice) - USB\VID_0421&PID_0661&MI_01\7&31C54B4D&0&0001]
>>>  Section start 2012/11/19 14:16:53.519
      cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
     dvi: {DIF_UPDATEDRIVER_UI} 14:16:53.557
     dvi:      No class installer for 'RM-825|Nokia Lumia 820'
     dvi:      No CoInstallers found
     dvi:      Default installer: Enter 14:16:53.574
     dvi:      Default installer: Exit
     dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 14:16:53.585
     ndv: {Update Driver Software Wizard for USB\VID_0421&PID_0661&MI_01\7&31C54B4D&0&0001}
     ndv: {Update Driver Software Wizard exit(000004c7)}
<<<  Section end 2012/11/19 14:17:03.829
<<<  [Exit status: FAILURE(0x000004c7)]

This is what I have found reported, not really sure what to make of it, apart from the obvious sign that there's a failure. The phone is visible in file explorer and I can view its contents jsut deploying that is the problem. 

Answer 3

I had a problem earlier getting a connection to a preproduction 920.  Try going into Settings->Date+Time, turn Set Automatically to OFF (if it is ON) and resetting the time manually. See if this helps.

-Mark

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Mark Chamberlain Sr. Escalation Engineer | Microsoft Developer Support | Windows Phone 7

Answer 4

No luck unfortunately Mark, I posted on the Nokia developer forums also and the only suggestion they could come up with was to reinstall the WP8 SDK, will this help?

http://www.developer.nokia.com/Community/Discussion/showthread.php?238433-Unable-to-connect-to-Windows-Phone-8-device&p=906845#post906845

The Windows Phone 8 connector app works completely fine, just can't use it as a developer device...

Answer 5

Yes it is possible the SDK is in an unusual state. You can try the WP8 SDK Repair option (Control Panel->Programs->Programs and Features) first and see if that helps.

Do you have another computer that you can install the tools on (or do you have a friend with one)? It doesn't need to meet the SLAT requirement if using a real phone instead of the emulator. The results of the test can help decide what to do next.

-Mark

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Mark Chamberlain Sr. Escalation Engineer | Microsoft Developer Support | Windows Phone 7

Answer 6

I have uninstalled and reinstalled the SDK, no luck unfortunately. Still exactly the same error.

I have installed an app to the device using the same cable from another Windows 8 laptop with no issues. 

 

Answer 7

Hi James,

Since it failed with two different phones, it seems the common denominator is the USB hardware in your computer. Try every USB port available, and if it still fails you might need to use a different computer.  Since you are deploying to a device instead of the emulator, the different computer does not need to be SLAT capable, though it will still require Windows 8.

-Mark

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Mark Chamberlain Sr. Escalation Engineer | Microsoft Developer Support | Windows Phone 7

Answer 8

Hi All,

If still having trouble connecting your WP8 phone device, please try the following troubleshooting steps:

1. Open a command prompt and browse to this folder:

C:\Program Files (x86)\Common Files\Microsoft Shared\Phone Tools\CoreCon\11.0\Bin

Then run IpOverUsbEnum.exe (with the device unlocked!)

2.Expected results:

C:\Program Files (x86)\Common Files\Microsoft Shared\Phone Tools\CoreCon\11.0\Bi
n>ipoverusbenum
Partner:
  Container Id: 6C5585FD-8C32-587B-BBDE-3DB382497937
  Instance: USB\VID_0421&PID_0661&MI_01\6&2C0EBAFF&0&0001
  Name: RM-820|Nokia Lumia 920
  Guid: 00000011-6AE5-9FD1-0000-000000000000
Partner Services listening at ports:
  Debugger 8888 -> 127.0.0.1:8888
  DeviceReg 27177 -> 127.0.0.1:27077
  Msvsmon 8016 -> 127.0.0.1:8016
  RPCSurrogate00 6610 -> 127.0.0.1:6510
  RPCSurrogate01 6611 -> 127.0.0.1:6511
  RPCSurrogate02 6612 -> 127.0.0.1:6512
  RPCSurrogate03 6613 -> 127.0.0.1:6513
  RPCSurrogate04 6614 -> 127.0.0.1:6514
  RPCSurrogate05 6615 -> 127.0.0.1:6515
  RPCSurrogate06 6616 -> 127.0.0.1:6516
  RPCSurrogate07 6617 -> 127.0.0.1:6517
  RPCSurrogate08 6618 -> 127.0.0.1:6518
  RPCSurrogate09 6619 -> 127.0.0.1:6519
  RPCSurrogate10 6620 -> 127.0.0.1:6520
  WPConManClient2Proxy 6891 -> 127.0.0.1:6791
  WPPingSirep 29819 -> 127.0.0.1:29819
  WPSirep 29917 -> 127.0.0.1:29817 

If the output is as expected, most likely it’s not an IP Over USB issue.

3. If it reports RPC Server Unavailable, most likely the service is indeed not running on the PC.
4. If it reports no connected partners found:
- check the phone is unlocked
- check it is available in explorer to drag and drop files
- verify whether the USB device (i.e. the Phone) has been correctly detected and installed. This step is not trivial as it requires looking up the USB device (i.e. the phone) in the registry.

The following example is based on inspection in the registry (regedit) of an installed Nokia 920 device. If looking for a different device, the difference will be in the VID (Vendor ID, represented as VID_vvvv) and PID (Product ID, represented as PID_pppp).

1) Inspect the DeviceInterfaceGUID value in the registry key indicated below. If the device failed to install, that value may be missing. Please note this is the interface 1 (MI_01), interface 2 is used by Nokia for something different.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_0421&PID_0661&MI_01\7&338e4600&1&0001\Device Parameters]
"ExtPropDescSemaphore"=dword:00000001
"DeviceInterfaceGUID"="{26fedc4e-6ac3-4241-9e4d-e3d4b2c5c534}"

2) Inspect the usbflags\042106610100 key below. The osvc value is the relevant thing to look for, it won’t start with 01 if the device wasn’t recognized correctly:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\usbflags\042106610100]
"osvc"=hex:01,42
"SkipContainerIdQuery"=hex:01,00,00,00

The long number, in this case 042106610100 was derived from the Vendor ID (0421), the Product ID (0661) and the revision number (0100) of the device.
More USBFLAGS info:
http://msdn.microsoft.com/en-us/library/windows/hardware/jj649944(v=vs.85).aspx

The correct workaround, if these values are not correct, is to (1) uninstall the devices under “Universal Serial Bus Devices” from Device Manager, (2) remove the key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\usbflags\042106610100” manually (use that number only if it is the Nokia 920), and then attach the phone again.

Hope this helps,

Mark

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Mark Chamberlain Sr. Escalation Engineer | Microsoft Developer Support | Windows Phone 7

Answer 9

Hi Mark,

Thanks for getting back to me about this issue, I've temporarily lost access to a device but will let you know how I get on when I've got another,

Thanks again,

James

Answer 10

Hi Mark, 

Great news, I followed your instructions and I discovered:

1) There was no DeviceInterfaceGUID.

2) osvc"=hex:01,42 was different

I found the USBFlag and although I was using an 820 I deleted the key that was very similar (if not the same to the 920 one you wrote above). I then uninstalled the device as you said, plugged in and hey presto - it worked.

Thanks so much for your help, would never in a million years have worked that out for myself.

James

Answer 11

Hi. Please, can you write what you do with more detailes. If you do screenshots, it will be very good. (my phone lumia 820). Thanks's

Slava

 

Answer 12

Unfortunately I don't really have the time right now to go back and do it all again with screenshots. The instructions above that Mark has given are the correct fix, if you follow them you shouldn't have any problems at all. Then if you get stuck let me know and I'll try and remember what I did :)

Answer 13

I find  a issue. Open device manager , open phone, choose driver and update. Windows update the driver, and all work! Thank's

Answer 14

I struggled with this issue back in November, and gave up, trading my Windows Phone 8 development for Windows 8 instead.  Now I am back to my Windows Phone still with this same issue.  I was getting the errors that Marks post suggested (no partners) but deleting the registry key and deleting the device from the device manager did not help. 

What finally did help was I manually added the missing DeviceInterfaceGUID and SkipContainerIdQuery values from Mark's post, restarted Windows Phone IP over USB Transport (IpOverUsbSvc) and now I am working and have managed to deploy an app to my Lumia 920!

Thanks for the help Mark.

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Paul Tidwell

Answer 15

Yes!! Mark's solution worked for me also.

My Windows 8 was able to see the Lumia 820 and mount my device, but I could not deploy to it. 

In my case I was getting no partner connections found. Like James, there was no DeviceInterfaceGUID in the registry. However, after uninstalling all the drivers in device manager and deleting the specified file in the registry it worked.

Thanks so much Mark, I was beginning to feel defeated.

Answer 16

These steps helped! Thanks a lot.

Why does this happen? Mine was a clean installation of windows 8 and a new windows phone 8 device.

Answer 17

Hi Mark,

I was having issues with my HTC 8X and although I had to find the alternate areas of the registry your instructions allowed me to get my device working. For HTC it looks like the Vendor ID is OBB4.  I found the USB device in the device manager and removed it and it re-installed.  As a note I had a hunch mine has issues because the phone kept showing in the device manager with C625a under unknown devices.

Thank you!

Answer 18

Thank you for this information, it may help other HTC 8X users...!

-Mark

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