Shortcut creation error when installing a program

Question

PLS HELP ME!!! When I installed Wondershare Video Converter, at first it was okay, then when it reached to 100%, my pinned programs were gone. Then when I install other programs, i get an error that it could not create a shortcut on both Desktop and Start menu. Also, when i run some programs that require internet connection, such as ChitChat facebook messenger, it says "Access Denied". What will i do? thanx!

Answer 1

Hi Ryan.

To me it looks like a permission issue.

What I suggest you do is:

Assuming you are running windows Vista or higher and the Administrator of the machine. Simply navigate your way to C:\Users\ right clicking on your Username folder and select properties from the bottom of the list and clicking the "Security" and making sure that all the permissions are selected except for "Special permissions" "Users (computername\Users)"

Kind Regards, ADippenaar