Tried to Update App and it is Stuck in Not Submitted Status

Question

Hello Guys,

I tried to update my APP and when I hit Update App button some error occurred. I didn't get a chance to update anything and now my App is stuck into "Not Submitted" status.

Also there is no option to delete the app which is normally available for any kind of update.

This interface for App submission is really a frustrating experience for developers.

Please Advice.

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Keeper Team

Answer 1

No one here can fix it.

The first time it happened to me last year it took 9 weeks before I could finally update it.

The second time, which happened the same day the first one was finally fixed, took 1 week to fix, but only because I had direct assistance.

I can see it is still broken.  Moral of the story: don't update.  Works for me.

Answer 2

Same problem here.
I have 3 apps stuck into "Not Submitted" status.

Answer 3

Does anybody from Microsoft support look at these forums???

So many common problems with App Submissions and updates. Come on microsft, you guys can do better job than this.

Please reply or direct us to proper channel.

Thanks

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Keeper Team

Answer 4

I have exactly the same issue andd it happened just after  I tried to update my app: error and then I have that status "Not Submitted"

JP

Answer 5

I have the same issue right now.  This is a real problem...

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-- Arian T. Kulp | Visual C# MVP | http://www.ariankulp.com Please remember to mark as helpful, or mark as answer if this helps you!

Answer 6

We have two apps in this state.

Answer 7

Same here!

Answer 8

I have the exact same problem. I submitted a support request too but have heard nothing yet. Yikes. I really want to get my update out.

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"MC"

Answer 9

I have two apps stuck in this state. This is just ridiculous.

Answer 10

I have exactly the same problem: an app that has not been submitted, and when I open it through the dashboard there is no Update or Delete links, so I am completely blocked from adding a XAP and completing a submission.

Help!

Answer 11

Hello,

Thank you for reporting this issue.  We have some examples that we're currently reviewing and have filed a bug with Engineering. 

We apologize for the issue and will post an update as soon as we have one!

Thanks

Jo

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Jo T Smith

Answer 12

Can we get notified when this issue is resolved?

Answer 13

Same issue occurred with my app (30 Day Challenge), sent a ticket and awaiting reply. Thanks for letting us know it is being worked at.

Answer 14

I'm now having this stuck issue too (IDOS app).

I can't believe Microsoft is so incompetent.

The developer dashboard sucks big time.

Also there is no way to delete (as in never see the entry again) an older project.

Get your shit together Microsoft, things are serious out there

Answer 15

Same issue, very frustrating!

Answer 16

Wow. Chill man.. It will get fixed! It's frustrating, but life goes on!

Peace.

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-- Arian T. Kulp | Visual C# MVP | http://www.ariankulp.com Please remember to mark as helpful, or mark as answer if this helps you!

Answer 17

FYI,

I have an app that has passed certification, submission, etc.  Its Ready to Publish but I cannot publish it, get an error back in the dashboard.  So the issue is not just for certain states.

FYI the error message is:

"Can't publish

Can't publish at the moment. Try again later."

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Paul Marques - Lead developer @Bytemarq
http://www.bytemarq.com
#NoteboxPro - http://www.noteboxpro.co.uk
If my post/reply answers your question then please mark it as Answered. Thank you.

Answer 18

Wow. Chill man.. It will get fixed! It's frustrating, but life goes on!

Peace.

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-- Arian T. Kulp | Visual C# MVP | http://www.ariankulp.com Please remember to mark as helpful, or mark as answer if this helps you!

It has been 5 days since I'm stuck in this situation. I'm sorry to be in a hurry that my app update is published.

"Life goes on" does not apply for me in this case.

Furthermore you can't afford to post this response seeing what you wrote last Saturday (see above: "I have the same issue right now.  This is a real problem...").

This is not a problem man, "Life goes on"!

Answer 19

Dang, should have checked here first. Last night I successfully updated one app, but then when starting to update another got some error and now the same problem: there are no Update or Delete links, so I am blocked from adding a XAP and completing a submission.

Answer 20

Can anybody from Microsoft give some ETA when it will be resolved?

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Keeper Team

Answer 21

I don't understand what the holdup is. I have five apps stuck in this state. It doesn't seem like it would be very difficult to create a temporary fix until the programmers come back from vacation; simply allow users to delete their submissions (included "unsubmitted" ones) at any time. Presto!

Answer 22

I also had the problem. How solve the problem? Because I need update my app to provider new features. thank you.

Answer 23

I have the same issue, screen-shot below.  The app has over 200k downloads so like to update this soon...

F1 Calendar 2011

You should be able to find all the details about your app here. Click the relevant tab below to see info about the published status of your app, pricing, reviews, and other interesting info.

Hide app in Store

LifecycleQuick statsReviewsPricingDetailsProducts

If you have questions about the certification process, and the different stages, you can find detailed info here.

Current submission STATUS: NOT SUBMITTED XAP name Version OS Resolution Language F1_Calendar_2011.xap 2.0.0.0 7.0 WVGA English (International)

Published XAP name Version OS Resolution Language F1_Calendar_2011.xap 2.0.0.0 7.0 WVGA English (International)

Answer 24

It's amazing that they still haven't fixed this. Absolutely amazing. Mind boggling.

Answer 25

I have repro steps, if that helps you to fix it faster :)

Answer 26

I came here to post a very similar screenshot. I made my game free for a few days, over a week ago. I'm unable to put it back to paid. Oh well, at least it's getting lots of downloads. It's been out for a year and had had ~4,000 downloads in that time. During this free period it has had ~10,000. Every cloud...

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kalidorn.com | @KalidornStudio | Garry McMahon

Answer 27

I am a ASP.Net developer and will be more than happy to help your dev's fix this issue.

Answer 28

It Works now for me !

delete and edit links présent now

jp

Answer 29

It's working now.  Thanks!

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-- Arian T. Kulp | Visual C# MVP | http://www.ariankulp.com Please remember to mark as helpful, or mark as answer if this helps you!

Answer 30

I still can't see any delete or edit links. Please fix this issue.

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Keeper Team

Answer 31

Hi Callpod,

This issue has been resolved.  If you are still unable to see the delete or edit links, please go to https://dev.windowsphone.com/en-us/support and open a support ticket so that we may assist you further.

Thanks!

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JanessaJ-Microsoft | Windows Phone Dev Center Support | https://dev.windowsphone.com/en-us/support

Answer 32

Fixed for me - thanks

Answer 33

It works

Answer 34

App submitted. Thanks!

Answer 35

Hello Team,

I submitted a ticket yesterday and got no response yet. Please advice whats going on. I am still not able to delete the App.

Thanks

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Keeper Team

Answer 36

I'm in the same position as Callpod. I have submitted a ticket also. It might be worth mentioning that when I click on  Submit An App, I get taken to the Accounts Summary page. But that's just something interesting, I don't have a new app. I'm trying to end a free promotion I put on a while ago but I can't change the price.

I'm in the UK, maybe that's important.

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kalidorn.com | @KalidornStudio | Garry McMahon

Answer 37

Hello All,

If you are still experiencing this issue please open a support request with developer support.

If you have already opened a support request and have not received a response, please post your SR # so I can look into your case.

-Eric

Windows Phone Developer Support

Answer 38

Hello Eric

This is SRX# 

SRX1200238900ID 

Thanks

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Keeper Team

Answer 39

I haven't had any response from my first support request (none that I can see, at least). I've submitted another one to see if I can get a SR#.

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kalidorn.com | @KalidornStudio | Garry McMahon

Answer 40

Hello Callpod,

It looks like we sent you an email on March 18 but I am resending our message to both emails on your account since you have not received our response.

Toonfool - Would you check the email account for your Live ID just in case the response was sent to that email address?

-Eric

Windows Phone Developer Support

Answer 41

Toonfool - Would you check the email account for your Live ID just in case the response was sent to that email address?

-Eric

Thanks Eric,

I've been checking it regularly since the first support request. The last email on that account was received on the 16th. Perhaps I could get an email on that account to check that the records are right?

-Toonfool

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kalidorn.com | @KalidornStudio | Garry McMahon

Answer 42

I've subscribed to  this thread and the email came to confirm that. I'm not sure what I'm doing wrong (if anything). I submit a support request, then nothing happens. I can't update my app, it's just sitting on the free list when it's supposed to be paid. There aren't any ads in it, I can't just continue to give it away for free.

10,000 people have gotten it for free. That's great, word is getting out about it and lots of excellent reviews are coming in. I need to change it back to a paid game though, this was a promotion, not a permanent change.

EDIT: Support helped me find the unrelated issue which was holding me up. Thank you!

Answer 43

Hello Garry,

I was able to find your case in our system that you created on March 20 and I was able to see that Joe contacted you on March 21. If you still do not see an email from us please let me know.

The XAP upload/submission issue that many of you have been experiencing should be resolved. Please try to upload your XAP today and if you are still unable to do so please open a support request.

-Eric

Windows Phone Developer Support

Answer 44

Hello Eric,

Our problem is not resolved. This is our issue id SRX1200238900ID. We have been waiting now for over 10 days. I can't believe Microsoft has such a poor Customer Support and a buggy interface even to submit Apps. I tried to call you many times today too. I also sent you screenshot from our dashboard.

At this poing we have no idea what to do as it is affecting our clients and business.

Please advice???????????

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Keeper Team

Answer 45

Hello Keeper Team,

The reason you are unable to submit apps is different and not related to this issue. Please continue to communicate with us through your case so we can work to resolve your issue.

-Eric