Outlook Connector keeps asking for password

Question

Hi, have two hotmail accounts setup in outlook 2003 via the outlook connector tool - they are synchronising and connected.  However, every time I start outlook I am prompted for the password for each account even though I have already set them up and ticked "remember password".  I am running Windows XP sp3. I have tried repairing the install of outlook but this makes not difference.

I am not sure but I think the version of Outlook Connector is 12.0.6423.1000

I would appreciate any help

Thanks

Answer 1

I have the same problem with Vista and Office 2007. I have tried repairing the install of outlook connector but this makes no difference.

Answer 2

Hi joit

Yeah, I have been trying to sort this one out for a while - must be a bug that will be fixed in time I suppose.  I would appreciate it if you could let me know if you manage to resolve this.  The good thing is is that there seems to be quite a few users frustrated by this.

thanks

Lambo99

Answer 3

I changed my password and did the SP2 update but nothing helped. The problem ist most anoying when starting the laptop after standby, which I use a lot. When I put the laptop into standby I don't even exit Outlook but the password prompt shows up after turning it on.

Is there anyone who knows how to fix this?

Answer 4

I still have no luck with this.  We should start a petition.

This is so annoying.

aaahahahahahah

Answer 5

I am having the same problem with Office 2007 SP2 under Vista x64 , I guess the outlook connector does not have enough rights to save the password? everybody has UAC enabled? maybe the plugin should be run as an admin?

thanks

Answer 6

Hi Gabriel,

Thanks for replying although I am running XP SP3 with an account setup with full admin rights.  I don't think XP has the uac functionality.  I would be more inclined to think it was an external issue to do with windows live hotmail as it does work, albiet,  very occasionally.

many thanks

Answer 7

Hi guys.
I had the same issue, (synching 4 hotmail accounts at once),  but think i have now resolved it!
I welcome your thoughts..
 the solution... don't use the "outlook connector" menu to add the accounts.

instead...
In outlook.
go to
 - TOOLS menu
 - Add A new email account
 - Additional Server Types
 - Microsoft outlook connector
 - and now setup your details... AND dont forget to tick the "remember password box".

I only did this for one account, rebooted outloook, and havent been asked for ANY passwords since.

I found that this meant ONE of my accounts existed twice... so then i just deleted the original account.. and all seems fine!

Colin

Answer 8

Hi Colin,

thanks for your help.  I tried what you suggested  - deleted my two hotmail accounts from outlook and then reconnected using the "add a new email account" option in the tools menu in outlook - resynce, which took a lifetime, but I still have the same problem.

regards,

Steve

Answer 9

I also tried Qroozn's tip but the problem remains.

Answer 10

Hi Joit,

Yeah, I remember Qroozn saying that he had only tried it with one account.  I think the problem happens when you have more than one hotmail account set up via outlook connector.  How may accounts are you running Joit?

I may do some more researching as I haven't bothered for a while - maybe there is a fix out there somewhere now.

thanks

Answer 11

Sorry guys,
 my problem has now started again (although it is only occuring about 5% of the time it previously was). I'm still trying to search the web for answers too. I'm searching for "opening multiple hotmail sessions at once", as i believe the issue it to do with the fact that you can't have two different hotmail accounts open in IE in a single session (although in IE8 you can have two open in seperate sessions). If outlook connector could treat each account as a seperate session... then i think this would fix our issue.

Sorry
Colin

Answer 12

That's Cool Colin - your help is much appreciated.  I will let you know if I find anything unless you get there first!!

thanks mate

Answer 13

Same problem here, and I have only one hotmail account setup in Outlook. It was fine until very recently when it started prompting for password for no apparent reason.

Answer 14

only 1 account!

Answer 15

Hi All,

You can find help, support, and information here for outlook issues

http://office.microsoft.com/en-us/outlook/default.aspx

http://support.microsoft.com/

also see

http://hotmail.msn.com/cgi-bin/dasp/ua_info.asp

---

Diana Microsoft Partner http://djarts-express.spaces.live.com

Answer 16

The first link is to the default Outlook page
The middle link is a default support page
The last link has nothing to do with this problem

But I think this one fixed it for me, but any attachments you receive will need to had a virus scan before opening as this shuts the virus scan off.

http://support.microsoft.com/kb/889697

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756   (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

To work around this problem, disable zipping requests. To do this, follow these steps:

Follow these steps, and then quit Registry Editor:

1. Click Start , click Run , type regedit , and then click OK .
2. Locate and then click the following key in the registry:
   HKEY_CURRENT_USER\Software\ Microsoft\ Microsoft Office Outlook Connector
3. On the Edit menu, point to New , and then click DWORD value .
4. Type ZipRequestDisabled , and then press ENTER.
5. On the Edit menu, click Modify .
6. Type 1 , and then click OK .

Answer 17

Hi ASH71,  thanks for this but this didn't work either.  It would be more worrying to me that my attachments would not be getting scanned on receiving them though.

kindest regards,

Answer 18

I still can't find a resolution - are there any other paths I can follow?

kindest regards

Answer 19

In the end it did not continue to work for me either. Worked for a little while though. I use Avast so it would get auto scanned when i tried to open it so no worry there.

Answer 20

I got the same problem but not only Outlook keep asking for the password but it cannot connect to my account as well.
In Outlook 2007 I run on a Vista Home Premium SP2 it was fine until Microsoft imposes the use of Outlook Connector!
On the same computer and Outlook 2007 I have other mail accounts than Hotmail and they continue working fine because they do not have to go through Connector.
And what is strange is that all my Hotmail accounts work fine on my XP Computer with Outlook 2003 and Outlook Connector!
Suppose that Outlook Connector has some issue with Vista.
It also prohibits the Google Calendar Sync with my Outlook Calendar. That Sync app. worked fine before Connector.
Would appreciate if someone help find a solution to it. With Microsoft FAQ there is no answers.
Thanks

Answer 21

I am running XP SP3

Answer 22

Hi djartsinc,

Am sorry but the links you provided are of no use for solving the problems in question here.
As for me the problem is clearly Outlook Connector not able to connect to my accounts, as I try to relate hereafter.
I run my two Hotmail email accounts with Outlook 2007 smoothly on a Vista Home Premium machine until Outlook Connector becomes mandatory.
Now, Outlook can no more sync my files with the Hotmail Accounts while it still works with my other email accounts that are not from Hotmail .
I have to access my Hotmail accounts through Firefox.
Outlook connector also prevents my Google Calendar Sync from working.
I guess that all my setting of Windows Live are correct since the same accounts are accessible on an XP machine with Outlook 2003 and Outlook Connector .
I also have created a new Hotmail account with the same results.
To my guess it is a matter of compatibility between Vista and Connector. When I click Tools/Send and Receive all, Outlook show the status as sending and receiving up to a certain percentage then displays Connection is not possible.
Could you help me to find a solution to this problem, please?
Thank you.

Answer 23

Same problem(s) here just not consistent every time I open Outlook. (Windows 7 Ultimate, Office 2007)

Answer 24

This is evidently a common problem. None of  the "solutions" work. How 'bout the moderator ollking into this for us?

Answer 25

I think that there is a major problem with Outlook Connector and related server at hotmail.
Recently I got a contact with the Microsoft Customer Service who said that she will "reset" my accounts.
But to today the same problems remain for me: not able to connect to my hotmail email accounts through Outlook.
Further more some accounts would send outlook into "not responding" state when added to outlook (through outlook connector).
I find that Microsoft don't pay any attention to customers.

Answer 26

I couldn't agree more - they just don't want to help.  I have been trying to get somewhere with this for months now!!

Answer 27

I'd like to know if this is a bug that only happens under certain circumstances or if evereybody using the outlook connector has this "problem".

Answer 28

It happens on my three computers, one in XP Pro, one in Vista and one in Windows7.
All my three hotmail addresses are affected, one would block Outlook from openning when added to the outlook connector, the others are simply unable to connect to the server.

Answer 29

i have the same problem. i uncheck "remember password" first, then check "remember password", then press "ok". it didn't show up again. so i think it's kinda bug problem.

Answer 30

Hi All,

This issue is a bug in outlook connector. I don't have an answer or fix for it. The only thing I can offer at this time is to keep hammering microsoft to provide a solution to the issue. I personally, use windows live mail and windows live desktop mail application. I have mtiple email accounts, and don't experience any issues with opening multiple addresses at the same time, and my calender syncronizes just fine with my google calender.

Windows live( [e-mail]) is the new hotmail,is much better, and without the hastles

---

Diana Microsoft Partner. MSDN, Microsoft, and Bing Community Forums Moderator. http://djartsenterprises.goods.officelive.com/default.aspx

Answer 31

Hi Diana,

so the solution would be to use windows live desktop mail application instead of outlook?

Answer 32

That's not much of a solution.

I have the same problem (W7U, O2007) and one thing I've noticed is that often, when I close Outlook, it carries on running (i.e., you have to go to Task manager and kill the process). There is no consistency in this, but I noticed that not only was outlook connector prompting me for passwords when I'd already told it to save them, but all mail retrieval was hanging up.

There are definite bugs here and one can only hope Microsoft pull their finger out and fix them!

Answer 33

Hi all,

My problem is partially solved.
I emailed Microsoft technical support and lucky enough got a very helpful lady who follows my problem up and helps.
I have two hotmail.com addresses and a dual boot computer, with Vista and Windows7.
She got my accounts reset (?) that took a couple of days during which time I had to not open Outlook.
Then one of my accounts worked normally with both boots; But I tried to add the second address to the Vista configuration and I am back to my problem on that OS.
Fortunately I did not do anything else on my W7 configuration and it keeps working. For the second address I work around by logging to it with windows live and take the option of forwarding it.
So I think that there is some bug with Vista-Outlook 2007-Outlook Connector.