Error Code: 0x80070643

Question

I have tried to install Windows and Office updates utilizing the Automatic installation tool; but, the initialization takes place and none of the updates are intalled.

I ran WinDoctor and I am told that I am missing file "ORUN32.exe" and it cannot access "learn32.dll" and "pctree32.dll". I have searched my computer and found the orun32 and pctree32 files but not the learn32 file. 

I don't know how it got deleted and not sure how to get it back in place to use the automatic update.

What do I do to get my Automatic updates to run again?

Please help me!

Answer 1

In the toolbar Icons on the left you should have a small yellow sheild with an exclaimation mark in the middle.  Jusk click on sheild icon in the bar to try to run the installer again.

However, it may still give you problems.  This is also a problem that doesn't have much documentation.  It is hard to know what is going on.

Answer 2

I have the same installation failure error.  Has anyone found a solution?

Answer 3

This worked for me:

Microsoft has published Knowledge Base article 903772 to describe the issue, and suggested a few possible resolutions and solutions to the problem. Basically, the issue centered around Ose.exe which is Microsoft Office Source Engine, and the troubleshooting and resolving steps involve checking Ose.exe status or replacing the corrupted Ose.exe.

Determine the status of the Office Source Engine service by using the following steps:

Click Start, click Run, type services.msc, and then click OK.
In the list of services, double-click Office Source Engine.
View the Startup type list.
If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
Try to install the Office update again.
If Automatic Updates has continously prompted you to install critical updates related to Microsoft Office 2003, this step is most likely meaningless.

 

Answer 4

Office Source Engine bull *** solution does not work...no matter how many times you restart this service.

This problem was most likely created by a registry cleaner that has removed important link in the registry that belong to office source engine. If the path for the original installation files had been deleted, you will have to create a new one, the following article does not appear to be related to the error 0x80070643, it refers to installation failure for SP or updates in general but you will find it closely related to your problem. Follow the steps exactly, not that difficult (When you get to the part where you modify the "Path" value, type D:\), here is the article:

http://support.microsoft.com/?id=884298  (Full article)

or u can follow this instructions (Copied from article above):

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, you must identify the product code globally unique identifiers (GUID) for your Office 2003 products. Then, you must re-create the path of the original installation source in the registry.

Step 1: Identify the product code GUID for your Office 2003 product

To determine the product code GUID for your Office 2003 product, see the following article in the Microsoft Knowledge Base:

832672 (http://support.microsoft.com/kb/832672/) Description of numbering scheme for product code GUIDs in Office 2003

Make a note of all the product code GUIDs for your Office 2003 products that you have installed on your computer. One missing entry may prevent all your Office 2003 products from being updated.

Step 2: Re-create the path of the original installation source in the registry

To do this, follow these steps:

1.	Click Start, click Run, type regedit, and then click OK.
2.	Locate and then click to select the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\download_code The download_code subkey is a series of numbers and letters in a format that may look similar to the following: 90000409-6000-11D3-8CFE-0150048383C9 Note There may be multiple download code subkeys that have a similar format of numbers and letters separated by dashes.
3.	With the download code subkey selected, click to select the Sources subkey. In the Sources subkey, you will find the product code GUID values for your Office 2003 product that you previously identified. Note There may be multiple product code GUID values.
4.	With the product code GUID value for your Office 2003 product selected, point to New on the Edit menu, and then click String Value.
5.	Type Path, and then press ENTER.
6.	With Path selected, click Modify on the Edit menu.
7.	In the Value data text box, type the full path of the original installation source for your Office 2003 program, and then click OK. For example, type D:\ if the CDROM drive used for installation is the D: drive.
8.	Repeat steps 4 through 8 for each product code GUID value that corresponds to an Office 2003 product that is installed on your computer.
9.	Repeat steps 3 through 9 for each download code subkey if you determined in step 3 that you have multiple download code subkeys.
10.	When you have completed all steps, click Exit on the File menu

Good luck and report back!

 

Answer 5

Office Source Engine bull *** solution does not work...no matter how many times you restart this service.

This problem was most likely created by a registry cleaner that has removed important link in the registry that belong to office source engine. If the path for the original installation files had been deleted, you will have to create a new one, the following article does not appear to be related to the error 0x80070643, it refers to installation failure for SP or updates in general but you will find it closely related to your problem. Follow the steps exactly, not that difficult (When you get to the part where you modify the "Path" value, type D:\), here is the article:

http://support.microsoft.com/?id=884298  (Full article)

or u can follow this instructions (Copied from article above):

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, you must identify the product code globally unique identifiers (GUID) for your Office 2003 products. Then, you must re-create the path of the original installation source in the registry.

Step 1: Identify the product code GUID for your Office 2003 product

To determine the product code GUID for your Office 2003 product, see the following article in the Microsoft Knowledge Base:

832672 (http://support.microsoft.com/kb/832672/) Description of numbering scheme for product code GUIDs in Office 2003

Make a note of all the product code GUIDs for your Office 2003 products that you have installed on your computer. One missing entry may prevent all your Office 2003 products from being updated.

Step 2: Re-create the path of the original installation source in the registry

To do this, follow these steps:

1.	Click Start, click Run, type regedit, and then click OK.
2.	Locate and then click to select the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\download_code The download_code subkey is a series of numbers and letters in a format that may look similar to the following: 90000409-6000-11D3-8CFE-0150048383C9 Note There may be multiple download code subkeys that have a similar format of numbers and letters separated by dashes.
3.	With the download code subkey selected, click to select the Sources subkey. In the Sources subkey, you will find the product code GUID values for your Office 2003 product that you previously identified. Note There may be multiple product code GUID values.
4.	With the product code GUID value for your Office 2003 product selected, point to New on the Edit menu, and then click String Value.
5.	Type Path, and then press ENTER.
6.	With Path selected, click Modify on the Edit menu.
7.	In the Value data text box, type the full path of the original installation source for your Office 2003 program, and then click OK. For example, type D:\ if the CDROM drive used for installation is the D: drive.
8.	Repeat steps 4 through 8 for each product code GUID value that corresponds to an Office 2003 product that is installed on your computer.
9.	Repeat steps 3 through 9 for each download code subkey if you determined in step 3 that you have multiple download code subkeys.
10.	When you have completed all steps, click Exit on the File menu

Good luck and report back!

 

Answer 6

Office Source Engine bull *** solution does not work...no matter how many times you restart this service.

This problem was most likely created by a registry cleaner that has removed important link in the registry that belong to office source engine. If the path for the original installation files had been deleted, you will have to create a new one, the following article does not appear to be related to the error 0x80070643, it refers to installation failure for SP or updates in general but you will find it closely related to your problem. Follow the steps exactly, not that difficult (When you get to the part where you modify the "Path" value, type D:\), here is the article:

http://support.microsoft.com/?id=884298  (Full article)

or u can follow this instructions (Copied from article above):

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, you must identify the product code globally unique identifiers (GUID) for your Office 2003 products. Then, you must re-create the path of the original installation source in the registry.

Step 1: Identify the product code GUID for your Office 2003 product

To determine the product code GUID for your Office 2003 product, see the following article in the Microsoft Knowledge Base:

832672 (http://support.microsoft.com/kb/832672/) Description of numbering scheme for product code GUIDs in Office 2003

Make a note of all the product code GUIDs for your Office 2003 products that you have installed on your computer. One missing entry may prevent all your Office 2003 products from being updated.

Step 2: Re-create the path of the original installation source in the registry

To do this, follow these steps:

1.	Click Start, click Run, type regedit, and then click OK.
2.	Locate and then click to select the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\download_code The download_code subkey is a series of numbers and letters in a format that may look similar to the following: 90000409-6000-11D3-8CFE-0150048383C9 Note There may be multiple download code subkeys that have a similar format of numbers and letters separated by dashes.
3.	With the download code subkey selected, click to select the Sources subkey. In the Sources subkey, you will find the product code GUID values for your Office 2003 product that you previously identified. Note There may be multiple product code GUID values.
4.	With the product code GUID value for your Office 2003 product selected, point to New on the Edit menu, and then click String Value.
5.	Type Path, and then press ENTER.
6.	With Path selected, click Modify on the Edit menu.
7.	In the Value data text box, type the full path of the original installation source for your Office 2003 program, and then click OK. For example, type D:\ if the CDROM drive used for installation is the D: drive.
8.	Repeat steps 4 through 8 for each product code GUID value that corresponds to an Office 2003 product that is installed on your computer.
9.	Repeat steps 3 through 9 for each download code subkey if you determined in step 3 that you have multiple download code subkeys.
10.	When you have completed all steps, click Exit on the File menu

Good luck and report back!

 

Answer 7

Thanks  DCKline that worked for me i've been trying for days to get it to download and your advice did the trick thanks again.

Answer 8

Thanks for the tip, the first solution did nothing for me as the service was all ready set to manual.  But by adding the path key in the registry for one of the product keys I was able to complete the update to Office 2003 with no other issues!

Scott

Answer 9

it works for me! Thanks.

Answer 10

This worked for me - 1,000 thanks. The trouble was caused by a 'clean up' using a RegEdit software package combined with my lack of knowledge around Office 2003 identifiers and Source Engine links. Where as a little knowledge can be dangerous, no knowledge can be disasterous. Thanks again. I have contacted my RegEdit supplier and asked them what, if anything, they can/propose to do for the future - e.g. warn users or maybe include the M'Soft source engine identifiers in a ready-made 'ignore' list.

Answer 11

Microsoft support told me to use my Office 2003 installation disk to do a "repair".  That fixed the update error problem and all updates installed following repair with no further problems.

Answer 12

awesome dude. it worked. this things been bugging me for long time. you are a lifesaver

Answer 13

I have attempted every 'fix' written about this problem, and all my parameters meet the specs.  I cannot install the Junk Mail Filter to MS Office 2003 and most other MS Office updates.

They all download, but they do not wish to install.  I have a history of error numbers and have attempted each solution finding nothing to help.  Is there really a fix for this disgusting problem besides deleting and reinstalling?  If even that would work?  Pardon my cynicism.

 

Thanks for any and all help, thoughts, ideas and karma.

Answer 14

Reporting back to say that this most arcane procedure worked perfectly. But why? Why would one download fail because it couldn't discover how Office 2003 was originally installed [from the D:\ drive]- especially when several other Office updates have installed without difficulty? And the variety of fixes for this one failure code suggests that 0x80070643 means nothing more than: "Haven't a clue - all I know is it didn't work! From here on in you're on your own, son." But many many thanks to you!

rossmac1

Answer 15

SO nice thanks. I love all nerds and the nerd in my self heheh. keep up the good work

Answer 16

This was it, been trying to fix a customers system and was almost to the point of reinstalling all the software. Thanks Armen2003

Answer 17

Thank you DCKline.

 

That's all it took to get mine to work.

Answer 18

armen2003 wrote:

Office Source Engine bull *** solution does not work...no matter how many times you restart this service.   Hello armen2003 DCKline's fix may not have worked for you, but the solution posted by DCKline worked on mine and apparently on several other users systems also. My recommendation, for whatever it's worth, is for users with this problem is to try the easiest option first and then move on to the more hard core options if the 1st one doesn't work.  You shouldn't call anyones solution that has worked for others "Bull **".  I think everyones input is appreciated even if it doesn't work for some people. By the way, it did NOT say to "restart" the service.  I'm sure if you read it again you'll notice that DCKline said if the service is set to disabled then you need to set it to MANUAL. Perhaps it didn't work for you if you were starting the service instead of letting Microsoft Update start and stop the service as needed. Thanks for posting a 2nd option for those who weren't able to get their updates installed by setting the service to manual. Reply Quote   Tuesday, February 27, 2007 10:31 PM     0 Sign In to Vote Thanks DCKline! The short fix you suggested worked great. Reply Quote   Saturday, March 10, 2007 3:46 AM     0 Sign In to Vote I followed your directions but I still can't get the updates to install.  Any other suggestions? Reply Quote   Tuesday, March 13, 2007 3:18 PM     0 Sign In to Vote Dear OhioMom, I call this the SKU011.cab problem.  We are getting this from both WSUS, or by AutoUpdate setting. The problem is related to a set of Office 2003 Updates (such as Kb924885 Junk E-mail filter and about 6 others, listed at the end) that won't install due to missing original Office install files, specifically SKU011.cab, either because you did not "Run All from My Computer, chose the "Delete Installation (cache) files" option after the install, or the update can't find the original install path (such as installing from a CD on a server (orphaned path), or the outside chance that the original Office CD had some bad files (or bootleg source).  We have fixed dozens of our networked PCs using the solution below. The fix is, let the updates that won't install, sit in the System Tray (yellow shield). Then, from Control Panel, Add/Remove Programs, Office 2003 entry, select Change, Add or Remove Features, must check the box for "Choose Advanced Customization of Applications", Update button, on top MS Office level, must choose dropdown arrow for Run All From My Computer, Update button, see Install progress, caching cab files messages (including SKU011.cab), then the Install will stop and ask for the original CD source, change the path to the local CD drive (ex. D:\ ), load the Office CD, click Ok, and let it continue until Finish ("successful install").  Then, from the system tray, open the awaiting Updates, choose Custom option, Install, then see the updates install successfully.  If no updates in the tray, then manually run Windows Updates, wait for it to find the problem updates, then install them.  They should succeed.  The ultimate solution when installing Office, is to copy the entire Office CD contents (use Edit, Select All) to a folder you make on the hard drive C:\ root (ex. zOffice2003), and then install Office from the hard drive folder, Custom option, Run All From My PC, do not delete the cached install files files, and in the future all updates will subsequently install without ever asking for the CD again, because all the source files are now referenced from the hard drive. Current Office updates that won't install due to this error are: 928013, 929064, 929057, 929058, 925251, 929060, 924885.   Reply Quote   Tuesday, March 20, 2007 8:30 PM     0 Sign In to Vote To Cline Thank you for your valuable tip. I spent many hours searching for a solution and I was not able to solve the problem. I did what you sugested and windows is working now full updated. Reply Quote   Tuesday, March 20, 2007 10:04 PM     0 Sign In to Vote Thanks, this worked for me. I might have caused the problem by using a program to clean the registry called, RegistryFix. Reply Quote   Monday, March 26, 2007 12:32 AM     0 Sign In to Vote Hey Armen2003, You really know your stuff!  It was the reg cleaner that created the problem.  Luckily, I had the back ups and was able reverse the damage.  Everything works perfectly now.  You are great and again THANK YOU THANK YOU THANK YOU! Reply Quote   Thursday, April 19, 2007 11:11 PM     0 Sign In to Vote The ultimate solution when installing Office, is to copy the entire Office CD contents (use Edit, Select All) to a folder you make on the hard drive C:\ root (ex. zOffice2003), and then install Office from the hard drive folder, Custom option, Run All From My PC, do not delete the cached install files files, and in the future all updates will subsequently install without ever asking for the CD again, because all the source files are now referenced from the hard drive.   I lost my original Office CD and had to purchase a copy from Microsoft so essentially I am starting over. Should I uninstall my current version of Office 2003 before copying all contents to a file on hard drive?  Am a newbie at this, will there be an option NOT to delte the cached install files offered during the installation?   Thanks in advance for your time. hawkhock   Reply Quote   Friday, May 11, 2007 7:21 PM     0 Sign In to Vote Thanks DCKline, this worked for me to. Reply Quote   Tuesday, May 15, 2007 11:43 PM     0 Sign In to Vote Thanks, armen.  This also worked for me! Reply Quote   Monday, May 21, 2007 10:27 PM     0 Sign In to Vote You are totally right about those update numbers being the ones that won't install.  However, it didn't work for me.  It's a pity as I was hoping it would.   Now I'll have to try the registry option.  Come to think of it, my problems seemed to come along after using a registry cleaner recommended by PC Utilities magazine.  And yes, as a fairly experienced computer user, I should have backed up my registry before starting! :-( Reply Quote   Saturday, June 16, 2007 4:49 PM     0 Sign In to Vote  Funkkw wrote: I have the same installation failure error.  Has anyone found a solution? Reply Quote   Saturday, June 16, 2007 4:49 PM     0 Sign In to Vote  Funkkw wrote: I have the same installation failure error.  Has anyone found a solution? Reply Quote   Tuesday, June 19, 2007 9:56 PM     0 Sign In to Vote Thanks Armen   Your advice really did the trick.  I was reluctant to 'play' with the registry so I kept putting it off but in the end I read your advice and followed the instructions very carefully - and those 3 updates installed just as easily as the rest of them had done!!  BRILLIANT!!  THANKS!!   Brianpals Reply Quote   Thursday, July 05, 2007 4:58 PM     0 Sign In to Vote I have tried to install Windows and Office updates using Automatic Updates.  The program intialization function occurs but the install fails What can I do to get my Automatic Updates to be Automatic again? Reply Quote   Saturday, July 07, 2007 6:51 PM     0 Sign In to Vote This is interesting and plausible. I went through the whole process including eventually re-installing Office.  Updates started working after several months of failures until the dreaded Junk email etc. Does MS want me to buy Office 2007? Reply Quote   Sunday, July 29, 2007 12:26 AM     0 Sign In to Vote   This helped so much thank you for the info about how to fix this problem!!!! Reply Quote   Wednesday, August 22, 2007 12:15 PM     0 Sign In to Vote   Hi guys,   Sorry but i didn't really understand the Downloads_Code fix   In : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads   I only have :   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\microsoft.watson.alrtintl.data HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\microsoft.watson.watsonrc.data   So i create a :   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\90110409-6000-11D3-8CFE-0150048383C9   and   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\90110409-6000-11D3-8CFE-0150048383C9\Sources with a Path reg_sz   Can you confirm it's correct or wrong, or give me an exemple of how you create your new keys ?   Thank's a lot   Regards   Harold   Reply Quote   Friday, August 24, 2007 5:09 AM     0 Sign In to Vote My service was already set to manual. I tried starting it, but that didn't work.  What did work was re-enabling a harddrive that I had pulled out.  That F: drive is where the MSOCache (i.e. Microsoft Office Install File cache) file had been written and the absense of that drive/folder seemed to throw Windows Update off.  I figured this out when I tried to use the install disk for Office 2003 to do a "Repair" option and it errored out and complained about the invalid path to F:\MSOCache.   Glad I hadn't wiped that drive clean yet.   :-)   BTW, there is at least one MS KB article on deleting the MSOCache folder.So if you deleted your MSOCache folder, and you've tried DCKline's, Armeen's, and the guy with the "repair with install disk" suggestions to no avail, see that article for ideas on how to get around this (possible problem). Good luck. Reply Quote   Friday, August 24, 2007 5:10 AM     0 Sign In to Vote   I had the registry entry in as described so no need to build a "path" value.     What did work was re-enabling a harddrive that I had pulled out.  That F: drive is where the MSOCache (i.e. Microsoft Office Install File cache) file had been written and the absense of that drive/folder seemed to throw Windows Update off.  I figured this out when I tried to use the install disk for Office 2003 to do a "Repair" option and it errored out and complained about the invalid path to F:\MSOCache.   Glad I hadn't wiped that drive clean yet.   :-)   BTW, there is at least one MS KB article on deleting the MSOCache folder.So if you deleted your MSOCache folder, and you've tried DCKline's, Armen2003's, and the guy with the "repair with install disk" suggestions to no avail, see that article for ideas on how to get around this (possible problem). Good luck. Reply Quote   Thursday, August 30, 2007 3:37 AM     0 Sign In to Vote   Armen2003 says: "Office Source Engine bull *** solution does not work...no matter how many times you restart this service."   Well, your wrong buddy. It worked first try for me. Maybe we need to chill on the flames of other folks suggestions. Reply Quote   Thursday, August 30, 2007 3:41 AM     0 Sign In to Vote armen2003 says:   "Office Source Engine bull *** solution does not work...no matter how many times you restart this service."   Well buddy, it worked for me the first try. Maybe you should worry about your own solutions, instead of flaming someone elses. Reply Quote   Thursday, September 06, 2007 10:14 PM     0 Sign In to Vote I tried the long soluition first by editing the registry and it was not successful. I then enabled the Office Source Engine service and the update worked!! This is not bull pucky as another user suggested. It worked perfectly for me. Thanks much. Reply Quote   Friday, September 21, 2007 3:51 AM     0 Sign In to Vote Thanks DCKline.  This sure worked well for me.  It seems I have to do this each time the new Outlook 2003 Junk Filters are released.  I sure would like to find out what keeps changing that setting to disabled.   Reply Quote   Friday, September 21, 2007 5:00 PM     0 Sign In to Vote dckline, thanks! It worked for me also. Reply Quote   Thursday, December 06, 2007 2:44 AM     0 Sign In to Vote Thank you for your concise offer with help. However I cannot find Office Source Engine - I cannot update Defender. Have used the online-tool, and the result was that the error massage changed from one 0x80072EE2 to another 0x80070643. I wonder if your well-developed knowledge (IMO) has an answer, please? Thank you in anticipation Thula     Reply Quote   Saturday, February 16, 2008 5:18 PM     0 Sign In to Vote it works, u r wonderful   Reply Quote   Wednesday, February 20, 2008 4:13 PM     0 Sign In to Vote I had the same error and the solution DCKline suggests worked perfectly.  Thanks for the posting. Reply Quote   Saturday, March 01, 2008 4:16 PM     0 Sign In to Vote Thanks a lot.  After months of tinker around with other items, this post did the trick. Reply Quote   Friday, March 14, 2008 5:00 PM     0 Sign In to Vote armen 2003:  Did All of the above and it worked for me. Thanks. Reply Quote   Monday, April 14, 2008 4:41 AM     0 Sign In to Vote Check to see if the Office Source Engine is disabled in Control Panel/Administrative Tools/Computer Management/Services and Applications/Services. Reply Quote   Thursday, May 08, 2008 10:56 PM     0 Sign In to Vote Thank you Armen2003. The registry changes for Path allowed the updates to complete. I do use registry cleaner software. Maybe it was the culprit.   Reply Quote   Sunday, July 27, 2008 11:21 AM     0 Sign In to Vote can some one plz tell me what to do aswell? m getting sick and tired of this error..0x80070643 fatal error Reply Quote   Sunday, July 27, 2008 1:58 PM     0 Sign In to Vote The forum lists several answers.  You may have to read and try a few...  If nothing else works the bad news is backup, reinstall windows, reinstall office turn on Microsoft update and let the system recover.  Of the several shortcuts here none worked for me.  The reinstall did.  Note, I had used a registry cleaner tool and I did not reinstall it in the new copy of the system.  No problems so far. Reply Quote   Saturday, August 16, 2008 1:15 AM     0 Sign In to Vote  DCKline wrote: This worked for me: Microsoft has published Knowledge Base article 903772 to describe the issue, and suggested a few possible resolutions and solutions to the problem. Basically, the issue centered around Ose.exe which is Microsoft Office Source Engine, and the troubleshooting and resolving steps involve checking Ose.exe status or replacing the corrupted Ose.exe. Determine the status of the Office Source Engine service by using the following steps: Click Start, click Run, type services.msc, and then click OK. In the list of services, double-click Office Source Engine. View the Startup type list. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK. Try to install the Office update again. If Automatic Updates has continously prompted you to install critical updates related to Microsoft Office 2003, this step is most likely meaningless.     I just wanted you to know your fix (in bold blue for emphasis) eliminated Error Code: 0x80070643, thereby fixing a long standing failure of Microsoft security updates (while running Windows Update for my Windows XP machine) to install.   Another poster gave advice on changing the Windows Registry. Even though the following Registry entry (using Run > regedit) was obsolete: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\90000409-6000-11D3-8CFE-0150048383C9\Sources\########-####-####-####-############\Path:\\netdrive\common\apps\OFFICE11\ (reason: the path containing the original install no longer existed on the network) your above fix worked like a charm!   NOTE: I used # symbols to replace the serial number because I wasn't sure if this number is unique to each licensed user.   Thanks for helping me to get rid of Error Code: 0x80070643! Reply Quote   Sunday, August 17, 2008 11:43 PM     0 Sign In to Vote I cannot believe the simplicity of the fix... just by identifying the path of the original Office Source.  Now if I only could figure out who/what changed the registry in the first place.   What I find more incredable is that these simple answers for specific error codes don't simply pop up on a search of the Microsoft Knowledgebase.  Maybe Microsoft should hire Oracle to help with the database management - Nah, that would make matters worse! Reply Quote   Saturday, September 06, 2008 8:02 AM     0 Sign In to Vote Hey Armen2003, It worked for me. Since I did used a registry cleaner recently, accidentaly I might have cleaned up some registries that I need. This has been bugging me. So, I can sleep well tonight. Thanks for your post. Take care,  SGK Reply Quote   Wednesday, September 10, 2008 6:38 PM     0 Sign In to Vote thank you DCKline this did the trick my updates worked straight away after trying your tip thanks again Reply Quote   Monday, September 15, 2008 6:40 AM     0 Sign In to Vote Just used the Reg Edit trick and it has installed all three updates for office without a hitch Thanks for the advice on this, I also think it was due to Ccleaner registry cleaning program At least we know for next time Reply Quote   Saturday, September 27, 2008 6:19 PM     0 Sign In to Vote Its a miracle! It worked.  All I had to do was follow your instructions.  Apparently, the registry did not know where the path was to the Office CD. Thanks again Reply Quote   Sunday, October 05, 2008 10:59 AM     0 Sign In to Vote Hello armen2003, It worked! Thanks. atlpinheiro (Portugal)   Reply Quote   Saturday, October 18, 2008 8:51 AM     0 Sign In to Vote Thanks DCKline.... simple instructions... and they work!   Reply Quote   Friday, October 24, 2008 2:23 AM     0 Sign In to Vote It has been almost a year since I was able to download updates. Also, at least once every two weeks I have called the support center and they had not been able to solve the problem. So each time a new solution was posted online I try it. I was looking into buy a new computer just to get rid of this problem.   HAPPY DAYS ARE HERE AGAIN!! this worked for me.   Thank you so much! Reply Quote   Wednesday, August 26, 2009 5:21 PM     0 Sign In to Vote This fix still works. Fast and Easy, just the way I like her. Just follow the instuctions. Reply Quote   Monday, July 12, 2010 6:14 AM     0 Sign In to Vote I tried your Ideal writen in blue but it didn't help me one bit. I still have the same problem.   Corlis Tindel Reply Quote   Friday, May 27, 2011 2:09 AM     0 Sign In to Vote @armen2003 You rock!!! The only MS Office components on my machine are Word & Excel Viewers. I entered the path to the MSUpdate subdirectory of my Download directory and all but two updates installed without a hitch. (I'm guessing the two that failed are only necessary for a system with the entire Office suite installed.) Thanks so much... Reply Quote   Sunday, July 24, 2011 6:12 PM     0 Sign In to Vote armen2003 you are the man (I think?). I have been plagued with this problem for months. Read the post, thought, no too simple; but have tried numerous other 'fixes', so I gave it a shot. IT WORKED!!! Thank you!!! Reply Quote   Microsoft is conducting an online survey to understand your opinion of the Msdn Web site. If you choose to participate, the online survey will be presented to you when you leave the Msdn Web site. 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Answer 19

Thanks DCKline! The short fix you suggested worked great.

Answer 20

I followed your directions but I still can't get the updates to install.  Any other suggestions?

Answer 21

Dear OhioMom,

I call this the SKU011.cab problem.  We are getting this from both WSUS, or by AutoUpdate setting.

The problem is related to a set of Office 2003 Updates (such as Kb924885 Junk E-mail filter and about 6 others, listed at the end) that won't install due to missing original Office install files, specifically SKU011.cab, either because you did not "Run All from My Computer, chose the "Delete Installation (cache) files" option after the install, or the update can't find the original install path (such as installing from a CD on a server (orphaned path), or the outside chance that the original Office CD had some bad files (or bootleg source).  We have fixed dozens of our networked PCs using the solution below.

The fix is, let the updates that won't install, sit in the System Tray (yellow shield). Then, from Control Panel, Add/Remove Programs, Office 2003 entry, select Change, Add or Remove Features, must check the box for "Choose Advanced Customization of Applications", Update button, on top MS Office level, must choose dropdown arrow for Run All From My Computer, Update button, see Install progress, caching cab files messages (including SKU011.cab), then the Install will stop and ask for the original CD source, change the path to the local CD drive (ex. D:\ ), load the Office CD, click Ok, and let it continue until Finish ("successful install").  Then, from the system tray, open the awaiting Updates, choose Custom option, Install, then see the updates install successfully.  If no updates in the tray, then manually run Windows Updates, wait for it to find the problem updates, then install them.  They should succeed. 

The ultimate solution when installing Office, is to copy the entire Office CD contents (use Edit, Select All) to a folder you make on the hard drive C:\ root (ex. zOffice2003), and then install Office from the hard drive folder, Custom option, Run All From My PC, do not delete the cached install files files, and in the future all updates will subsequently install without ever asking for the CD again, because all the source files are now referenced from the hard drive.

Current Office updates that won't install due to this error are: 928013, 929064, 929057, 929058, 925251, 929060, 924885.

 

Answer 22

To Cline Thank you for your valuable tip. I spent many hours searching for a solution and I was not able to solve the problem. I did what you sugested and windows is working now full updated.

Answer 23

Thanks, this worked for me. I might have caused the problem by using a program to clean the registry called, RegistryFix.

Answer 24

Hey Armen2003,

You really know your stuff!  It was the reg cleaner that created the problem.  Luckily, I had the back ups and was able reverse the damage.  Everything works perfectly now.  You are great and again THANK YOU THANK YOU THANK YOU!

Answer 25

The ultimate solution when installing Office, is to copy the entire Office CD contents (use Edit, Select All) to a folder you make on the hard drive C:\ root (ex. zOffice2003), and then install Office from the hard drive folder, Custom option, Run All From My PC, do not delete the cached install files files, and in the future all updates will subsequently install without ever asking for the CD again, because all the source files are now referenced from the hard drive.

 

I lost my original Office CD and had to purchase a copy from Microsoft so essentially I am starting over.

Should I uninstall my current version of Office 2003 before copying all contents to a file on hard drive? 

Am a newbie at this, will there be an option NOT to delte the cached install files offered during the installation?

 

Thanks in advance for your time.

hawkhock

 

Answer 26

Thanks DCKline, this worked for me to.

Answer 27

Thanks, armen.  This also worked for me!

Answer 28

You are totally right about those update numbers being the ones that won't install.  However, it didn't work for me.  It's a pity as I was hoping it would.

 

Now I'll have to try the registry option.  Come to think of it, my problems seemed to come along after using a registry cleaner recommended by PC Utilities magazine.  And yes, as a fairly experienced computer user, I should have backed up my registry before starting! :-(

Answer 29

Funkkw wrote:

I have the same installation failure error.  Has anyone found a solution?

Answer 30

Funkkw wrote:

I have the same installation failure error.  Has anyone found a solution?

Answer 31

Thanks Armen

 

Your advice really did the trick.  I was reluctant to 'play' with the registry so I kept putting it off but in the end I read your advice and followed the instructions very carefully - and those 3 updates installed just as easily as the rest of them had done!!  BRILLIANT!!  THANKS!!

 

Brianpals

Answer 32

I have tried to install Windows and Office updates using Automatic Updates.  The program intialization function occurs but the install fails What can I do to get my Automatic Updates to be Automatic again?

Answer 33

This is interesting and plausible. I went through the whole process including eventually re-installing Office.  Updates started working after several months of failures until the dreaded Junk email etc.

Does MS want me to buy Office 2007?

Answer 34

 

This helped so much thank you for the info about how to fix this problem!!!!

Answer 35

 

Hi guys,

 

Sorry but i didn't really understand the Downloads_Code fix

 

In : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads

 

I only have :

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\microsoft.watson.alrtintl.data

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\microsoft.watson.watsonrc.data

 

So i create a :

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\90110409-6000-11D3-8CFE-0150048383C9

 

and

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\90110409-6000-11D3-8CFE-0150048383C9\Sources with a Path reg_sz

 

Can you confirm it's correct or wrong, or give me an exemple of how you create your new keys ?

 

Thank's a lot

 

Regards

 

Harold

 

Answer 36

My service was already set to manual. I tried starting it, but that didn't work.  What did work was re-enabling a harddrive that I had pulled out.  That F: drive is where the MSOCache (i.e. Microsoft Office Install File cache) file had been written and the absense of that drive/folder seemed to throw Windows Update off.  I figured this out when I tried to use the install disk for Office 2003 to do a "Repair" option and it errored out and complained about the invalid path to F:\MSOCache.

 

Glad I hadn't wiped that drive clean yet.

 

:-)

 

BTW, there is at least one MS KB article on deleting the MSOCache folder.So if you deleted your MSOCache folder, and you've tried DCKline's, Armeen's, and the guy with the "repair with install disk" suggestions to no avail, see that article for ideas on how to get around this (possible problem). Good luck.

Answer 37

 

I had the registry entry in as described so no need to build a "path" value.

 

  What did work was re-enabling a harddrive that I had pulled out.  That F: drive is where the MSOCache (i.e. Microsoft Office Install File cache) file had been written and the absense of that drive/folder seemed to throw Windows Update off.  I figured this out when I tried to use the install disk for Office 2003 to do a "Repair" option and it errored out and complained about the invalid path to F:\MSOCache.

 

Glad I hadn't wiped that drive clean yet.

 

:-)

 

BTW, there is at least one MS KB article on deleting the MSOCache folder.So if you deleted your MSOCache folder, and you've tried DCKline's, Armen2003's, and the guy with the "repair with install disk" suggestions to no avail, see that article for ideas on how to get around this (possible problem). Good luck.

Answer 38

 

Armen2003 says: "Office Source Engine bull *** solution does not work...no matter how many times you restart this service."

 

Well, your wrong buddy. It worked first try for me. Maybe we need to chill on the flames of other folks suggestions.

Answer 39

armen2003 says:

 

"Office Source Engine bull *** solution does not work...no matter how many times you restart this service."

 

Well buddy, it worked for me the first try. Maybe you should worry about your own solutions, instead of flaming someone elses.

Answer 40

I tried the long soluition first by editing the registry and it was not successful. I then enabled the Office Source Engine service and the update worked!! This is not bull pucky as another user suggested. It worked perfectly for me. Thanks much.

Answer 41

Thanks DCKline.  This sure worked well for me.  It seems I have to do this each time the new Outlook 2003 Junk Filters are released.  I sure would like to find out what keeps changing that setting to disabled.

 

Answer 42

dckline, thanks! It worked for me also.

Answer 43

Thank you for your concise offer with help. However I cannot find Office Source Engine - I cannot update Defender. Have used the online-tool, and the result was that the error massage changed from one 0x80072EE2 to another 0x80070643.

I wonder if your well-developed knowledge (IMO) has an answer, please?

Thank you in anticipation

Thula

 

 

Answer 44

it works, u r wonderful

 

Answer 45

I had the same error and the solution DCKline suggests worked perfectly.  Thanks for the posting.

Answer 46

Thanks a lot.  After months of tinker around with other items, this post did the trick.

Answer 47

armen 2003:

 Did All of the above and it worked for me. Thanks.

Answer 48

Check to see if the Office Source Engine is disabled in Control Panel/Administrative Tools/Computer Management/Services and Applications/Services.

Answer 49

Thank you Armen2003. The registry changes for Path allowed the updates to complete. I do use registry cleaner software. Maybe it was the culprit.

 

Answer 50

can some one plz tell me what to do aswell? m getting sick and tired of this error..0x80070643 fatal error

Answer 51

The forum lists several answers.  You may have to read and try a few...  If nothing else works the bad news is backup, reinstall windows, reinstall office turn on Microsoft update and let the system recover.  Of the several shortcuts here none worked for me.  The reinstall did.  Note, I had used a registry cleaner tool and I did not reinstall it in the new copy of the system.  No problems so far.

Answer 52

DCKline wrote:

This worked for me: Microsoft has published Knowledge Base article 903772 to describe the issue, and suggested a few possible resolutions and solutions to the problem. Basically, the issue centered around Ose.exe which is Microsoft Office Source Engine, and the troubleshooting and resolving steps involve checking Ose.exe status or replacing the corrupted Ose.exe. Determine the status of the Office Source Engine service by using the following steps: Click Start, click Run, type services.msc, and then click OK. In the list of services, double-click Office Source Engine. View the Startup type list. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK. Try to install the Office update again. If Automatic Updates has continously prompted you to install critical updates related to Microsoft Office 2003, this step is most likely meaningless.

 

I just wanted you to know your fix (in bold blue for emphasis) eliminated Error Code: 0x80070643, thereby fixing a long standing failure of Microsoft security updates (while running Windows Update for my Windows XP machine) to install.

 

Another poster gave advice on changing the Windows Registry. Even though the following Registry entry (using Run > regedit) was obsolete:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\90000409-6000-11D3-8CFE-0150048383C9\Sources\########-####-####-####-############\Path:\\netdrive\common\apps\OFFICE11\

(reason: the path containing the original install no longer existed on the network) your above fix worked like a charm!

 

NOTE: I used # symbols to replace the serial number because I wasn't sure if this number is unique to each licensed user.

Answer 53

I cannot believe the simplicity of the fix... just by identifying the path of the original Office Source.  Now if I only could figure out who/what changed the registry in the first place.

 

What I find more incredable is that these simple answers for specific error codes don't simply pop up on a search of the Microsoft Knowledgebase.  Maybe Microsoft should hire Oracle to help with the database management - Nah, that would make matters worse!

Answer 54

Hey Armen2003, It worked for me. Since I did used a registry cleaner recently, accidentaly I might have cleaned up some registries that I need. This has been bugging me. So, I can sleep well tonight. Thanks for your post. Take care,  SGK

Answer 55

thank you DCKline this did the trick my updates worked straight away after trying your tip thanks again

Answer 56

Just used the Reg Edit trick and it has installed all three updates for office without a hitch

Thanks for the advice on this, I also think it was due to Ccleaner registry cleaning program

At least we know for next time

Answer 57

Its a miracle!

It worked.  All I had to do was follow your instructions.  Apparently, the registry did not know where the path was to the Office CD.

Thanks again

Answer 58

Hello armen2003,

It worked! Thanks.

atlpinheiro (Portugal)

 

Answer 59

Thanks DCKline.... simple instructions... and they work!

 

Answer 60

It has been almost a year since I was able to download updates. Also, at least once every two weeks I have called the support center and they had not been able to solve the problem. So each time a new solution was posted online I try it. I was looking into buy a new computer just to get rid of this problem.

 

HAPPY DAYS ARE HERE AGAIN!! this worked for me.

 

Thank you so much!

Answer 61

This fix still works. Fast and Easy, just the way I like her. Just follow the instuctions.

Answer 62

I tried your Ideal writen in blue but it didn't help me one bit. I still have the same problem.

 

---

Corlis Tindel

Answer 63

@armen2003 You rock!!! The only MS Office components on my machine are Word & Excel Viewers. I entered the path to the MSUpdate subdirectory of my Download directory and all but two updates installed without a hitch. (I'm guessing the two that failed are only necessary for a system with the entire Office suite installed.) Thanks so much...

Answer 64

armen2003 you are the man (I think?). I have been plagued with this problem for months. Read the post, thought, no too simple; but have tried numerous other 'fixes', so I gave it a shot.

IT WORKED!!!

Thank you!!!