Issues on uninstallation

Question

Hi ALL,
I am using windows installer for creating setup.exe for my windows application. I have included CustomUninstall.exe to uninstall my product  using start menu.Uninstall works perfectly but when the installed folder structure is open in the windows explorer i am getting one warning saying "C:\Program\Product name refers to location that is unavailable It could be on a harddrive on this computer ,or a network ."   .Can anybody help me.

Also i would like to know some more info about uninstall
    Is it possibl to change the UI before uninstall.By default Its like"Are you sure to uninstall this product".
    How can i change to "Are you sure to uninstall [product-name]".

     How can i provide one confirmation message after successful uninstall.

Does anyone have any solutions to this problems?

Thanks,
Patro

Answer 1

I don't understand what you're explaining. You're talking about your start menu uninstall working perfectly, but then you'er saying that Explorer is giving you a warning. Are you saying there's a some connection between your uninstall shortcut and the Explorer message? 

I don't know what your uninstall shortcut looks like, but if it's a program can't you just have a confirmation message box?

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Phil Wilson

Answer 2

Thanks for your quick response.

Let me explain .

suppose I  have installed my product ABC under c:\Programfiles\ABC,So all necessary files and folders got created under folder ABC.Lets Open it using windows explorer Then when i try to uninstall my product using start menu or Add/Remove program, uninstall is successful but in the windows explorer i am getting the above error.
Hope you understand my explanation.

Also can you explain how can i resolve the other two requirements.




Thanks,
Patro


 

Answer 3

Hi tukuna,

From your description, you opened the install directory and then uninstalled the program, then you met the error: "C:\Program\Product name refers to location that is unavailable It could be on a harddrive on this computer ,or a network ." Is this right?

When the program is uninstalled, the install folder would be removed automatically, so we cannot access it. So I think this phenomenon is correct. Could you please tell me what goal you want to achieve?

Regards,
Aland Li

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Answer 4

yes your understanding is right.But i need the solution "how to avoid the warning".Because this is obvious a bug raised by a tester.For other software uninstallation this is not the same behaviour.
Also I would appreceate if you can answer the other two questions..



Thanks,
Patro

Answer 5

I agree with Aland Li - I've seen this message only when Explorer is referring to a folder that is then removed. This is not a bug in your setup and I'm pretty sure that there is nothing you can do in your setup that will make this go away. I think it's what happens when a folder is programmatically removed while Explorer has it open.

When I get this type of bug report from a tester I point this out - it's what Windows does, and that it's not related to your setup.  It's Windows behavior, so do they want to open this as a support incident with Microsoft because there's nothing you can do to change it? You'd probably get a bug report if your install had a FilesInIse dialog displayed, but again, that's Windows behavior and not your setup's fault.

You cannot add a confirmation dialog until you add a program that can offer a confirmation dialog. That means that your uninstall shortcut needs to point to a program.

I'll add that this is the kind of thing that happens when you try to re-invent what already is available in Add/Remove Programs. There really is no reason for you to do all this. Add/Remove Programs is where people go to get support information about the product, its version, do a repair, modify it (not available in VS setups) and uninstall it.

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Phil Wilson

Answer 6

Thanks Phil
Can you explain in detail about confirmation message after uninstallation and message before uninstall.