Windows did not start a related device driver

Question

I have 1 DVD writer and 1 Bluray drive. Both working normally i thing.

Win7 ultimate 64

 

I have try to update to the latest firmware without success. I have this "Failed to update the kernel part"

In device manager at device status i have:

 

" This device is working properly.

 

Windows did not start a related device driver. To learn more, click the Driver tab and then click Driver Details."

 

Any ideas to fix the problem?

Answer 1

Not the right forum for hardware issue, or customer issues for that matter. You need to contact the tech support for your DVD drive (or a matching community forum). They are the ones who can help.

 

This MSDN forum is here to help application developers with Windows' APIs.

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Soft. Dev. Eng. Lead | Optical Platform Group | Microsoft

Answer 2

I don't see how that isn't a Microsoft issue since it's Windows that isn't starting the drivers. I'm having a similar issue. My CD-ROM won't detect any CD's or DVD's and it say's "Device working properly, Windows did not start a related device driver". I've been trying to solve this issue for 2 years and am about to go to Apple. There is no support with Windows.  

Answer 3

I agree with ellieminnow. This is not a cdrom issue. It has to do with a driver conflict in Windows. The driver manufacturer would not help with this one.