Windows Azure account verification is way too tedious

Question

Yes you heard me right, the account verification is way too tedious:

1. First I have to call a local number of go through a series of menu options that are unrelated to WA account verification.

2. I was then routed to MS' contact center in India.

3. I had to literally spell out each and every letter of my name, and also my email address. I don't blame the Indian person on the other end for not understanding me because I don't speak in an accent that he understands, perhaps. Again many folks use funky names in their Windows Live ID, so there you go, you go spelling each letter like F for France, A for America, blah blah blah.

I find this account verification really unnecessary. For instance, I was only asked for my address and phone number. So what?

Coincidentally I also signed up for Amazon AWS and the verification took just 2 seconds. I got a call from them instead, and it's fully automated, I entered a 3 digit PIN, and VOILA, my account was verified.

I remember Windows Azure used to have SMS verification, bring them back, or just emulate Amazon's simple verification process!

Thanks

 

Answer 1

Hi,

Thanks for your feedback. I’ll forward it to the business team.

Since this is not a question, I’ll change the thread type to general discussion.

 

Best Regards,

Ming Xu.

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