Can't install vs 2012 update 1

Question

It fails to down load Cab8.cab.  This happens whether or not I use /layout and it happens on both Windows 7 and Windows Server 2008 R2.  Both machines have VS 2010 and .net 4 currently installed.  Both machines are 64 bit.

Here is the log message from the windows server 2008 r2 machine,  I have included the successful download of Cab7 for comparison:

[12AC:105C][2012-12-03T13:20:11]: Acquiring package: vc_librarycore_VSU, payload: cabFA7120EB398C75A36F8936088A52DC67, copy from: J:\Dev\Downloads\VS 2012\Update1\packages\vc_librarycore\cab7.cab
[123C:0624][2012-12-03T13:20:12]: Moving payload from working path 'C:\Users\rc1623\AppData\Local\Temp\1\{2be8bdec-86fe-4d4e-9b7d-cbb4ced8e633}\cabFA7120EB398C75A36F8936088A52DC67' to path 'C:\Users\rc1623\Documents\Visual Studio 2012 Update 1 (KB2707250)\packages\vc_librarycore\cab7.cab'
[12AC:105C][2012-12-03T13:20:12]: MUX:  Source confirmed

[12AC:105C][2012-12-03T13:20:12]: Prompt for source of package: vc_librarycore_VSU, payload: cab5FA786023EA1347E2027EB247F1F2ACB, path: F:\Temp\VS 2012\packages\vc_librarycore\cab8.cab

That's it.  I just goes straight to "Prompt for source ... " for Cab8.  

Any ideas?

Answer 1

Hi Rob,

Thanks for your post.

If you mean you failed to download that pacakge. You may have to check your network environment.

Could you copy layout file from a healthy machine to the two machine you mentioned?

Will the update installed successfully?

Regards,

---

Barry Wang
MSDN Community Support | Feedback to us
Develop and promote your apps in Windows Store
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 2

The problem has affected all machines that we have tried in my organization.  We have tried 3 separate machines as noted in my previous post.  Should we really try more?

Since it downloaded the first 7 Cab files just fine do you really think it was a network problem?

Rob

Answer 3

Hi Rob,

I need more details to disanose this issue.

Please use the following tools to help me gather full instalaltion logs:

Use http://aka.ms/vscollect   to gather the installation logs. After using it, you will find vslogs.cab from %temp% folder. Please upload the file to https://skydrive.live.com/  and share the link with us.

Actually, I can download the update with /layout option without problem. Your error may due to network or some software blocked the download process.

To test this, I would recommend you find a machine at home or with different network setting to download the file. Then install it to your corrupt machine to see if the installation was blocked.

By the way, can you disable your AV software and do a clean boot of your OS? http://support.microsoft.com/kb/331796

Regards,

---

Barry Wang
MSDN Community Support | Feedback to us
Develop and promote your apps in Windows Store
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 4

Hi Rob,

I see the same issue here:

http://social.msdn.microsoft.com/Forums/en-US/vssetup/thread/84373c2b-9a89-4bc7-a015-fe2bebaf8054

Your porblem seems not related to network. I'll try report this issue.

Regards,

---

Barry Wang
MSDN Community Support | Feedback to us
Develop and promote your apps in Windows Store
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 5

Hello Rob,  I would like to see the full log.  Please use the instructions Barry provided to do this. "Use http://aka.ms/vscollect  to gather the installation logs. After using it, you will find vslogs.cab from %temp% folder. Please upload the file to https://skydrive.live.com/ and share the link with us."

 Thanks

Kelvin

Answer 6

hello, i don't know if you have got a vslogscab yet. i have the same problem, here is my file: https://skydrive.live.com/redir?resid=BAA0251E5065D39D!103



Answer 7

Anders,

Unfortunately, your log file is incomplete, and doesn't include the dd_vsupdate logs.  If the update is still running when you collect the logs, then the file can be locked and doesn't get collected.

Are you still having trouble with cab8?  If yes, where are you geographically?

Since we have a very high success rate, this is not a widespread problem, so we think it might be a replication problem to a limited set of servers... so we're looking to figure out how to identify the exact source of the problem, which is a bit tricky! :-)

Hope we can help,

David Guyer

Lead PM VS Setup

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David Guyer - Deployment Technologies Group PM

Answer 8

hello, i have just tried to download update 1, i get the same problem with cab8. i am situated in Oberursel, it's close to Frankfurt in Germany. i ran collect.exe, it's a couple of dd_vsupdate*.logs in the zip. here it is :

https://skydrive.live.com/redir?resid=BAA0251E5065D39D!106

is there a workaround fot this problem, can i use some other link? we have msdn, i still haven't seen update 1 for vs2012 as iso, for tfs 2012 there is a iso-file. yesterday i saw on msdn a link for the iso-file for vs2012 update on thepiratebay.se/torrent. i am still considering this possibilty....



Answer 9

Thank you Anders,

These logs still don't have the vsupdate log in them.  I'm looking for a file named dd_vsupdate_KB2707250_*.log

Right now, we don't have an alternative you can use.  If I can get the right log file, I can dig deeper into the problem.

---

David Guyer - Deployment Technologies Group PM

Answer 10

I found those logs in my AppData\Local\Temp.  I am not sure why they did not get included by collect.  I have uploaded a zip to   skydrive.live.com/?cid=7E02822BC4C6D6F5&id=7E02822BC4C6D6F5%21106

My location is near San Diego, CA

Rob

Answer 11

Hi Rob,

At that URL, I don't see any files...

skydrive.live.com/?cid=7E02822BC4C6D6F5&id=7E02822BC4C6D6F5%21106

I get a warning about maybe it's deleted, expired, or I don't have access...

David

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David Guyer - Deployment Technologies Group PM

Answer 12

Sorry.  I am new to skydrive.  I clicked Share Folder.  Perhaps that will fix it.

Answer 13

Sorry, no.

If you want to try again, go for it.  An alternative would be to grab enough of the log, from when it starts with Cab7.cab to when it ends after  vc_librarycore86.msi

Like this:

[2854:1FC4][2012-12-12T15:10:56]: Prompt for source of package: vc_librarycore_VSU, payload: cabFA7120EB398C75A36F8936088A52DC67, path: C:\Users\davguy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VVJZY3XH\packages\vc_librarycore\cab7.cab
[2854:1FC4][2012-12-12T15:10:56]: MUX:  Next Source: Web, Attempted: 1, Limit:3
[2854:1FC4][2012-12-12T15:10:56]: MUX:  Source retrieved: Web
[2854:1FC4][2012-12-12T15:10:56]: MUX:  Package:vc_librarycore_VSU, PayloadId:cabFA7120EB398C75A36F8936088A52DC67 Url: bits://go.microsoft.com/fwlink/?LinkId=270393&clcid=0x409, Attempting count: 1
[2854:1FC4][2012-12-12T15:10:56]: MUX:  Existing last unconfirmed source: Web
[2854:1FC4][2012-12-12T15:10:56]: Acquiring package: vc_librarycore_VSU, payload: cabFA7120EB398C75A36F8936088A52DC67, download from: bits://go.microsoft.com/fwlink/?LinkId=270393&clcid=0x409
[3544:384C][2012-12-12T15:10:57]: Verified acquired payload: cabFA7120EB398C75A36F8936088A52DC67 at path: C:\ProgramData\Package Cache\.unverified\cabFA7120EB398C75A36F8936088A52DC67, moving to: C:\ProgramData\Package Cache\{2F8F489A-0476-3129-857B-A553F38B192D}v11.0.51106\packages\vc_librarycore\cab7.cab.
[2854:1FC4][2012-12-12T15:10:57]: MUX:  Source confirmed
[2854:1FC4][2012-12-12T15:10:57]: Prompt for source of package: vc_librarycore_VSU, payload: cab5FA786023EA1347E2027EB247F1F2ACB, path: C:\Users\davguy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VVJZY3XH\packages\vc_librarycore\cab8.cab
[2854:1FC4][2012-12-12T15:10:57]: MUX:  Next Source: Web, Attempted: 1, Limit:3
[2854:1FC4][2012-12-12T15:10:57]: MUX:  Source retrieved: Web
[2854:1FC4][2012-12-12T15:10:57]: MUX:  Package:vc_librarycore_VSU, PayloadId:cab5FA786023EA1347E2027EB247F1F2ACB Url: bits://go.microsoft.com/fwlink/?LinkId=270394&clcid=0x409, Attempting count: 1
[2854:1FC4][2012-12-12T15:10:57]: MUX:  Existing last unconfirmed source: Web
[2854:1FC4][2012-12-12T15:10:57]: Acquiring package: vc_librarycore_VSU, payload: cab5FA786023EA1347E2027EB247F1F2ACB, download from: bits://go.microsoft.com/fwlink/?LinkId=270394&clcid=0x409
[3544:384C][2012-12-12T15:10:57]: Verified acquired payload: cab5FA786023EA1347E2027EB247F1F2ACB at path: C:\ProgramData\Package Cache\.unverified\cab5FA786023EA1347E2027EB247F1F2ACB, moving to: C:\ProgramData\Package Cache\{2F8F489A-0476-3129-857B-A553F38B192D}v11.0.51106\packages\vc_librarycore\cab8.cab.
[2854:1FC4][2012-12-12T15:10:57]: MUX:  Source confirmed
[2854:1FC4][2012-12-12T15:10:57]: Prompt for source of package: vc_librarycore86_VSU, payload: vc_librarycore86_VSU, path: C:\Users\davguy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VVJZY3XH\packages\vc_librarycore86\vc_librarycore86.msi

HTH

---

David Guyer - Deployment Technologies Group PM

Answer 14

hello, here is dd_vsupdate_KB2707250_*.log :

https://skydrive.live.com/redir?resid=BAA0251E5065D39D!107

it was in directory c:\users\<userid>\appdate\local\temp. if you are going to fix collect.exe, collect.exe needs a admin-account, in my organisation (and probably many more) developers has 2 accounts. a userid without admin but with web-access and a loc_admin_<userid> with admin but without web-access. i must start collect.exe with loc_admin_<userid> and it's hard for collect.exe to find the dd_vsupdate_* in the other temp-directory

Answer 15

OK.  I figured it out.  Here is the link for the zip file of logs:

skydrive.live.com/redir?resid=7E02822BC4C6D6F5!111

Rob

Answer 16

Thank you Rob and Anders, I was able to acquire both of your logs.  I also was able to see the same failure in the logs.

I've passed this along to see if this helps us narrow it down.

Let you know what I find.

---

David Guyer - Deployment Technologies Group PM

Answer 17

Hello Rob and Anders,

I am on David Guyer's team and I am posting on his behalf.

Based on your log file information, we have made a change to the update. Please retry the install and let us know if it works or if it continues to fail.

Thank you! 

Kelly Berman - Deployment Technologies Group PM

Answer 18

I have an error loading Visual Studio Update 1.  The log file is huge and I put it online here

http://www.gelsana.com/update1/

Specifically, the log file is here:

http://www.gelsana.com/update1/dd_vsupdate_KB2707250_20121213125651.log

and a snapshot of the failure message is here:

http://www.gelsana.com/update1/update%201.PNG

I ran again:

http://www.gelsana.com/update1/second%20time.PNG

I will try a repair.

Answer 19

hello kelly.

I just tried it once-more. it still stops with cab8.cab, here is the actual log:

https://skydrive.live.com/redir?resid=BAA0251E5065D39D!108



Answer 20

Still not working for me.  See skydrive.live.com/redir?resid=7E02822BC4C6D6F5!112 for the new logs

Answer 21

I'm sorry to hear this didn't fix it yet.

I appreciate the updated logs, and I've passed them along so we can look into another approach.

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David Guyer - Deployment Technologies Group PM

Answer 22

@Bobby

Something on your machine looks like it's not working as I'd expect. Can you try rebooting your machine?  If that doesn't work try installing any .MSI and see if that works.

Thank you,

David

---

David Guyer - Deployment Technologies Group PM

Answer 23

hello. i did the download on my private computer this morning, it was successfull. i then sent the cab8.cab-file pr. email to my company-computer and used this file to overcome the problem in download. a second file had the same problem, cab9.cab in   ..\packages\vc_librarycore86. i used this file from my private computer in the same way and could complete the download on the company-computer. you guys has some problem with these 2 files. perhaps some security-configurations in our network.

i am now fine, i eventually got the update 1 und i am not dependant on a solution here. in 3 months i will test if update 2 is better.

  

Answer 24

Hi Bobby,

Did the repair work for you? The log you provided indicates that the installation may have failed because another was already in progress. Please let me know if you have had success since you last posted.

Thanks,

Kelly Berman - Deployment Technologies Group PM

Answer 25

Hi Anders,

Thank you for the update and I am happy to hear that you were able to find a workaround. Your log files indicate that you were experiencing an HTTP connection error. If you are still interested in debugging the problem, you can launch the following URL and let us know the result:

http://go.microsoft.com/fwlink/?LinkId=270394&clcid=0x409

If this URL directs you to cab8.cab, there is no need for you to take any action with the file; this is only to test file accessibility from your location.

Thank you for your patience,

Kelly Berman - Deployment Technologies Group PM

Answer 26

Hi Rob,

It looks like the issue you are experiencing could be related to a conflicting file in the directory from which you are installing VSUpdate. Please attempt to run vsupdate_KB2707250.exe from a clean directory (a directory that contains no other files) and let me know if that helps.

Thank you,

Kelly Berman - Deployment Technologies Group PM

Answer 27

hello kelly,

i just tried it, the download seems to work, but the cab8.cab is just 829 kB big. in the update it's 4.142 kB. it seems to be a problem getting all of this file.

Answer 28

Still not working with clean folders.  Same error.

Answer 29

Hello again Rob,

Thanks for trying the clean folders approach. I am checking in to see if you are still experiencing the issue. If so, could you please post your latest log files? We want to try and get you a solution or workaround.

Thanks,

Kelly Berman - Deployment Technologies Group PM

Answer 30

I ran it again.  Same result.  Here are the files (I still can post a hyperlink) 

skydrive.live.com/redir?resid=7E02822BC4C6D6F5!113&authkey=!AOrmOuPrgjiNob4

Answer 31

Thanks for posting again, Rob. I'll work with the team and see if we can get you a workaround as soon as possible. Apologies for the delay!

Answer 32

In the meantime, Rob:

Could you tell me what happens when you attempt to access the following link?

http://go.microsoft.com/fwlink/?LinkId=270394&clcid=0x409

(If cab8.cab loads, what is the file size?) You do not need to download this file; I am looking for information about how the link resolves in your scenario.

Thanks again,

-kelly berman-

Answer 33

I downloaded the file.  It came through as 828kb when I look at its properties.  Windows explorer shows it as 829kb in the right hand pane.

Answer 34

Hi Rob,

To keep you updated - we are attempting to locate the network resource that is delivering this incomplete version of the package. I hope to hear back from the team soon and will update here as soon ass I know more. Thanks again for your patience!

Answer 35

Hello again Rob,

We have made some changes to our download servers to try and eliminate this issue. We are ready for you to try again. Please proceed with whatever is easier for you: you can either attempt to reinstall the update, or you can clear your browser cache and try this link again (and let us know the size):

http://go.microsoft.com/fwlink/?LinkId=270394&clcid=0x409

Thank you!

Answer 36

Hi everyone,

I'm having a similar issue and when I try to download from http://go.microsoft.com/fwlink/?LinkId=270394&clcid=0x409 it says that there is a virus :-S

I took another machine (using a different internet provider) and I could download the cab8.cab but now it's complaining about the cab9.cab

I have McAffe installed.

Can you please put the rest of the cabs available somewhere?

Thanks,

Answer 37

OK,

Now, at home (using my connection and my computer that it doesn't have McAfee but Windows Defender in Windows 8) and I finally could download the whole package by running "vsupdate_KB2707250.exe  /layout" 

What do you think guys? 

Answer 38

Thanks for letting us know, OZcarZarate.

Do you have access to the McAfee virus scan report that might indicate why it is flagging these cab files as a problem? It would be great if you could share the report with us so we can see if there is something we can do on our end. 

Thank you,

-Kelly Berman- 

Answer 39

I also have same problem when trying to download the cab8.cab file from inside of my company's network.

It says 'Content contained "ZIP_64BIT_File, Corrupted_Zip_file" virus.'. We are also using McAfee antivirus.

Jimmy

Answer 40

I was able to download the file from another computer with the following size:

Size: 827 KB (847,811 bytes)
Size on disk: 828 KB (847,872 bytes)

I browed to it and clicked on "Retry". Now I am followed up with same error but this time with cab9.cab!!!

Answer 41

Hi Yam,

Yes, cab8.cab and cab9.cab are the two that have caused users trouble with Visual Studio 2012 Update 1. It seems to be a Virus Scan-related issue.

However, this week we have released Visual Studio 2012 Update 2. We recommend that you install this update instead. Please let us know if you are also unable to install Update 2.

Thank you,

-Kelly Berman-

Answer 42

Greeting Kelly:

I am getting the error with Update 2...

Can you refer a direct download link to cab8.cab and cab9.cab and any other cab(n).cab

Thanks,
Yama

Answer 43

Hi:

It appears cab files, cab8.cab and cab9.cab, are not signed in the following folder: Visual Studio 2012 Update 2 (KB2707250)\packages\vc_librarycore

I downloaded by right-clicking and saving as:

cab8.cab --> http://go.microsoft.com/fwlink/?LinkId=270394&clcid=0x409
cab9.cab --> http://go.microsoft.com/fwlink/?LinkId=282927&clcid=0x409

Please fix ASAP for Updater 2

Thanks,
Yama Kamyar

Answer 44

Thank you for the additional information, Yama. We took a look at the files and they appear to be signed. However, you might run into a problem if you do not have the latest Root Certificate Authority installed. Please install KB931125 for the operating system that you are using and let us know if this fixes the issue.

Thanks again,

-Kelly-