Visual Studio 2010 SP1 Install Failed - Help!

Question

I am having problems installing Visual Studio 2010 SP1, I have tried installing using WPI, Web Installer, and the ISO. I have included the error it gives me when I try to install it via the ISO. I have tried creating a new user account, and just dont know what else to do does anyone have any ideas?

 

 

Answer 1

Hello Josephs911

Maybe there's a problem with the ISO image.
Also does this occur with every language version you are trying to install? (ie; Visual Basic / C#) 

Regards,

Dylan Meeus 

Answer 2

Hi Josephs,

Thanks for your post.

In order to find the cause of this issue, we need to analyze the installation logs. Would you please follow the steps below to install VS2010 SP1 again, and help collect the installation logs?

• Turn off your anti-virus/antispyware software during installation;
• Install the latest Windows updates from the Windows Update site: http://update.microsoft.com;
• Complete or dismiss Windows Update before installation. (And don't forget to turn it on later);
• Clean your %temp% folder (Start Menu >> Run >> Type "%temp% >> OK);
• Run the setup with Administrator privilege: right-click the installer -> Run as administrator.

If the installation still failed, please collect the installation log files from "%temp%" folder with the Log Collection Tool.
Send the vslogs.cab file in the %temp% folder to me (E-mail: v-anwu_at_microsoft_dot_com). Note: Please attach the link of this post in the mail.

Waiting to hear from you.

Best Regards,

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Andrew Wu [MSFT]
MSDN Community Support | Feedback to us
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Answer 3

It failed again, I have emailed you a copy of my logs. Thank you for looking into this.

Answer 4

Hi Josephs,

I find the error messages below from the installation logs:

[8/5/2011, 9:12:18]about to call MsiInstallProduct with PATCH="F:\VS10sp1-KB983509.msp;F:\VS10sp1-KB2413561.msp;F:\VC10sp1-KB983509-x86.msp;F:\VC10sp1-KB983509-x64.msp;F:\VC10sp1-KB983509-IA64.msp;F:\VS10sp1-KB983509-Pro.msp" on product {1AB7EDC5-D891-34C5-9FF1-BE6A85ACC44B}(C:\Windows\Installer\4266e2.msi) to install patches.
[8/5/2011, 9:12:18]Patch (F:\VS10sp1-KB983509.msp;F:\VS10sp1-KB2413561.msp;F:\VC10sp1-KB983509-x86.msp;F:\VC10sp1-KB983509-x64.msp;F:\VC10sp1-KB983509-IA64.msp;F:\VS10sp1-KB983509-Pro.msp) Install failed on product (Microsoft Team Foundation Server 2010 Object Model - ENU). Msi Log:
[8/5/2011, 9:12:18]MSI returned 0x654

MSI (s) (24:5C) [09:12:18:102]: Running installation inside multi-package transaction C:\Windows\Installer\4266e2.msi
MSI (s) (24:74) [09:12:18:102]: Note: 1: 2203 2: C:\Windows\Installer\4266e2.msi 3: -2147286960
MSI (s) (24:5C) [09:12:18:102]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:5C) [09:12:18:114]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

According to the above error message, VS2010 SP1 failed to install Microsoft Team Foundation Server 2010 Object Model - ENU with error code 0x654. The error code decimal 1620 / hex 0x654, it means "ERROR_INSTALL_PACKAGE_INVALID", which could translate to "This installation package could not be opened." It mostly indicates the install media source is corrupted.

Would you please help to check the things below:

• Check the file integrity of install ISO file. Please refer to this article for detail steps: http://blogs.msdn.com/b/heaths/archive/2011/03/25/verify-the-iso-checksum-for-visual-studio-2010-service-pack-1-before-installing.aspx;
• Please open Windows Explorer, navigate to C:\Windows\Installer\4266e2.msi, can you run the 4266e2.msi correctlly?
• Please check registry ksy HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress, what is the value of thie key?

If there are any updates, please feel free to let me know.

Best Regards,

---

Andrew Wu [MSFT]
MSDN Community Support | Feedback to us
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Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 5

1) I am getting a checksum of 610f8bc8d42e804a54e67dc786fa453b this doesn't match but ive download it twice from MSDN and get the same checksum. I am downloading from MSDN - "Visual Studio 2010 Service Pack 1 (x86) - DVD (Multiple Languages)"

2) It gives me the error "This installation package could not be opened. Contact the Application vendor to verify that this is a valid Windows Installer Package."

3) The key 'InProgress' does not exist, I only have keys for:

Default
InstallerLocation    c:\windows\system32\
MsIExecCA32        c:\windows\syswow64\msiexec.exe
MsiExeCA64          c:\windows\system32\msiexec.exe

 

Thanks for your help.

 

 

 

Answer 6

Hi Josephs,

Did you run the tool with command: fciv.exe -sha1 VS2010SP1dvd1.iso ?

1. I verify the ISO image download from http://go.microsoft.com/fwlink/?LinkId=210710, and the MD5 and SHA-1 code I got is:

                      MD5                                                          SHA-1
   ------------------------------------------   ------------------------------------------------------
   610f8bc8d42e804a54e67dc786fa453b  61c2088850185ede8e18001d1ef3e6d12daa5692

   So I think your install ISO file should be correct.

2. Regarding the file 4266e2.msi, please right-click the file >> Properties >> Details tab, what is the content of lable title/subject?
   Is it Microsoft Team Foundation Server 2010 Object Model - ENU? If so, would you please backup this file to another location, then delete it under C:\Windows\Installer, and try install VS2010 SP1 again?
3. Since Windows Installer reports "This installation package could not be opened", in order to eliminate harddisk error, please try running
   chkdsk <volume:> /r in Command Prompt to check your harddisk. (Please run Command Prompt with Administrator privilege). For more information, please see:
       - http://support.microsoft.com/kb/315265;
       - http://en.wikipedia.org/wiki/CHKDSK

I'm waiting to hear from you about the status of this issue.

Best Regards,

---

Andrew Wu [MSFT]
MSDN Community Support | Feedback to us
Get or Request Code Sample from Microsoft
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 7

1) Ok Good.

2) I have nothing listed in the Title/subject fields

3) All Disk Checks come back ok. (This is running on a VM and I checked the master disk also with the Host OS to ensure the entire disk was ok)

 

Thank You

Answer 8

Hi Josephs,

Did you tried delete file C:\Windows\Installer\4266e2.msi? Can this help to isntall VS 2010 SP1 successfully?

Answer 9

Hi Josephs,

We have not heard from you in a couple of days. Would you mind letting me know the result of the suggestions?

If you need further assistance, feel free to let me know. I will be more than happy to be of assistance.

Best Regards,

---

Andrew Wu [MSFT]
MSDN Community Support | Feedback to us
Get or Request Code Sample from Microsoft
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 10

I tried that and am still getting that same error I posted originally. Any ideas now?

Answer 11

Hi Josephs,

Would you please help to collect the latest installation logs, and send it to me for further analyze? If this issue still could not resolve, you might consider completely remove Visual Studio 2010 and its support components, then reinstall Visual Studio 2010 -> install VS2010 SP1.

To completely remove Visual Studio, you can run the Visual Studio 2010 Uninstall Utility in Command Prompt:
   >VS2010_Uninstall-RTM.ENU.exe /full /netfx 

Waiting to hear from you.

Sincerely

---

Andrew Wu [MSFT]
MSDN Community Support | Feedback to us
Get or Request Code Sample from Microsoft
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 12

Hi Andrew,

I'm having a similar issue with install failed on Visual Studio 2010 SP1. What is your email address? I would like to send you my *vslogs.cab* and *SP1 installation error log* to you for investigate.

thanks in advance.

Vince

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