Visual Studio 11 April Update ( KB2677574 ) crashed on installation

Question

I cannot install the April 2012 update for VS11 beta.  I get an AppCrash with the following

Problem signature:

  Problem Event Name: BEX

  Application Name: en_april_2012_updates_to_microsoft_visual_studio_11_beta_x86_x64

  Application Version: 11.0.50323.0

  Application Timestamp: 4f467a51

  Fault Module Name: igdumd32.dll

  Fault Module Version: 8.15.10.2182

  Fault Module Timestamp: 4c44e898

  Exception Offset: 00016776

  Exception Code: c0000409

  Exception Data: 00000000

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 1d75

  Additional Information 2: 1d7537ede8bee0a1d08a5f0d2036cc52

  Additional Information 3: 4b95

  Additional Information 4: 4b95b489ba3f55f3df6127c1ba03f7b1

Answer 1

I cannot install the April 2012 update for VS11 beta.  I get an AppCrash with the following

Problem signature:

  Problem Event Name: BEX

  Application Name: en_april_2012_updates_to_microsoft_visual_studio_11_beta_x86_x64

  Application Version: 11.0.50323.0

  Application Timestamp: 4f467a51

  Fault Module Name: igdumd32.dll

  Fault Module Version: 8.15.10.2182

  Fault Module Timestamp: 4c44e898

  Exception Offset: 00016776

  Exception Code: c0000409

  Exception Data: 00000000

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 1d75

  Additional Information 2: 1d7537ede8bee0a1d08a5f0d2036cc52

  Additional Information 3: 4b95

  Additional Information 4: 4b95b489ba3f55f3df6127c1ba03f7b1

I have the same problem. 

Answer 2

It installed fine for me,  though I don't know what has changed except a minor version update.

Answer 3

I'm getting the same problem:

Faulting application name: en_april_2012_updates_to_microsoft_visual_studio_11_beta_x86_x64, version: 11.0.50323.0, time stamp: 0x4f467a51
Faulting module name: igdumd32.dll, version: 8.15.10.1872, time stamp: 0x4a848a05
Exception code: 0xc0000409
Fault offset: 0x00012f96
Faulting process id: 0xedc
Faulting application start time: 0x01cd128a175e53d9
Faulting application path: C:\Users\[userid]\Downloads\en_april_2012_updates_to_microsoft_visual_studio_11_beta_x86_x64_833169.exe
Faulting module path: C:\Windows\system32\igdumd32.dll
Report Id: 594d47e2-7e7d-11e1-b9bf-005056c00008

Edit: In my Windows Temp folder, I had one log file, dd_vs_update_longnumber.log, contents:

[0EDC:0384][2012-04-04T13:40:57]: Burn v3.6.2623.0, path: C:\Users\[userid]\Downloads\en_april_2012_updates_to_microsoft_visual_studio_11_beta_x86_x64_833169.exe, cmdline: '-burn.unelevated BurnPipe.{8B496249-4534-426F-9A5E-13E9ECE15674} {25964BB4-B6BF-4376-B3CE-3B839DC69BB1} 4540'
[0EDC:0384][2012-04-04T13:40:57]: Initializing string variable 'ProductKey' to value '[not sure I should give this value]'
[0EDC:0384][2012-04-04T13:40:57]: Setting string variable 'WixBundleLog' to value 'C:\Users\[userid]\AppData\Local\Temp\dd_vs_update_20120404134057.log'
[0EDC:0384][2012-04-04T13:40:57]: Setting string variable 'WixBundleName' to value 'Microsoft Visual Studio 11 Beta Updates (KB2677574)'
[0EDC:0384][2012-04-04T13:40:57]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\[userid]\Downloads\en_april_2012_updates_to_microsoft_visual_studio_11_beta_x86_x64_833169.exe'
[0EDC:0384][2012-04-04T13:40:57]: Loading managed bootstrapper application.
[0EDC:0384][2012-04-04T13:40:57]: Creating BA thread to run asynchronously.
[0EDC:0560][2012-04-04T13:40:57]: Ux Started
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Loading LocalizableStrings.xml string from LocalizableStrings.xml
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Reset Result
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Current action: Install
[0EDC:0560][2012-04-04T13:40:58]: Setting string variable 'CurrentOperation' to value 'Install'
[0EDC:0560][2012-04-04T13:40:58]: MUX:  GetString: returning an empty string for: IsWebBundle
[0EDC:0560][2012-04-04T13:40:58]: Setting string variable 'IsLanguagePack' to value ''
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Current action: Install
[0EDC:0560][2012-04-04T13:40:58]: Setting string variable 'CurrentOperation' to value 'Install'
[0EDC:0560][2012-04-04T13:40:58]: MUX:  GetString: returning an empty string for: LastGoodSource
[0EDC:0560][2012-04-04T13:40:58]: MUX:  GetString: returning an empty string for: CurrentRepairPackage
[0EDC:0560][2012-04-04T13:40:58]: Setting string variable 'CurrentRepairPackage' to value ''
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Resume = None
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Restart = Prompt
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Relation = None
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Action = Install
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Display = Full
[0EDC:0560][2012-04-04T13:40:58]: Setting string variable 'CustomInstallPath' to value 'C:\Program Files (x86)'
[0EDC:0560][2012-04-04T13:40:58]: MUX:  SetupAction: Install
[0EDC:0560][2012-04-04T13:40:58]: MUX:  ProductVersion: 11.0.50323.01
[0EDC:0560][2012-04-04T13:40:58]: MUX:  ProductLanguage: 1033
[0EDC:0560][2012-04-04T13:40:58]: MUX:  Branch: QRelB
[0EDC:0560][2012-04-04T13:40:58]: MUX:  OS: Windows 7 Enterprise
[0EDC:0560][2012-04-04T13:40:58]: MUX:  OSVersion: 6.1.7601.65536
[0EDC:0560][2012-04-04T13:40:58]: MUX:  OSLanguage: 1033
[0EDC:0560][2012-04-04T13:40:58]: MUX:  OSArchitecture: AMD64
[0EDC:0560][2012-04-04T13:40:59]: MUX:  Ux Initialized
[0EDC:0384][2012-04-04T13:40:59]: Detect 3 packages
[0EDC:0560][2012-04-04T13:40:59]: MUX:  Wait for Detect to complete
[0EDC:0384][2012-04-04T13:40:59]: MUX:  Detection Phase
[0EDC:0384][2012-04-04T13:40:59]: MUX:  ---------------
[0EDC:0384][2012-04-04T13:41:03]: Condition '1' evaluates to true.
[0EDC:0384][2012-04-04T13:41:03]: Detected package: Preparation_Uninstall, state: Present, cached: No
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Adding package: Preparation_Uninstall to package detect list
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Reset Result
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Reset Result
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: MUX:  DetectTargetMsiPackage called with BundleId: kb2677574 ProductCode:  Package State: Absent
[0EDC:0384][2012-04-04T13:41:03]: Detected package: kb2677574, state: Absent, cached: No
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Adding package: kb2677574 to package detect list
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Reset Result
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Reset Result
[0EDC:0384][2012-04-04T13:41:03]: Detected package: Preparation, state: Absent, cached: No
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Adding package: Preparation to package detect list
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Reset Result
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Reset Result
[0EDC:0384][2012-04-04T13:41:03]: Condition 'NOT (CurrentOperation = "Uninstall")' evaluates to true.
[0EDC:0384][2012-04-04T13:41:03]: Condition 'NOT (CurrentOperation = "Uninstall")' evaluates to true.
[0EDC:0384][2012-04-04T13:41:03]: Condition 'NOT (CurrentOperation = "Uninstall")' evaluates to true.
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Default Selectable Items state:
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Initial Selectable Items state:
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Non-applicable packages grouped by Selectable Items:
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Detect Completed
[0EDC:0384][2012-04-04T13:41:03]: MUX:  Wait for View to be loaded
[0EDC:0560][2012-04-04T13:41:03]: MUX:  Detect Completed, now create view
[0EDC:0560][2012-04-04T13:41:03]: MUX:  Metrics: ShouldSendData=True

The file stopped there. I should mention that I ran the install on Windows 7 Enterprise 64-bit with SP1. A colleague ran the install in Windows 8 Consumer Preview (whatever the most recent one was called), and he got no errors, and a ton of these dd_vs_update files in his Temp folder with a lot more info in them, so my file was so short since the installer process crashed.

Answer 4

Hi Robert Slaney,

Welcome to the MSDN forum.

It seems that lots of our customers have this kind of error when installing the updates. So I may have to report this to Microsoft Connect: http://connect.microsoft.com/

Then our product team will have a look at this issue. But could you please show me your OS version? Or if you have installed any other Microsoft products , maybe that will show the details more clear. I think something should do with this Module: igdumd32.dll.

Best regards,

---

Barry Wang [MSFT]
MSDN Community Support | Feedback to us

Answer 5

Here is the System Summary from the system information export ( removed system name, user name, etc ).  I can supply the entire file if it would help

OS Name Microsoft Windows Server 2008 R2 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model XPS L701X
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz, 1734 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A06, 29/11/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 5.01 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 12.3 GB
Page File Space 7.93 GB
Page File C:\pagefile.sys

Answer 6

Hi Robert Slaney,

Have you tried this offline package? Maybe the offline package can be installed successfully

http://www.microsoft.com/download/en/details.aspx?id=29297

Web installer cause some unexpected errors when installing.

If offline package still not work. I will report it.

Please show us your result.

Thanks.

---

Barry Wang [MSFT]
MSDN Community Support | Feedback to us

Answer 7

That appears to be the same one I downloaded through MSDN subscriptions.  Same issue

Answer 8

Thank you for reporting this issue. I have a few questions to better understand your environments:

1. Is everyone in this thread running x64?
2. Is your machine up to date with at least all critical fixes on Windows Update or Microosft Update?

Also, does anyone have a .dmp file they could share? Once way to generate this would be to run vs_update.exe (or whatever you saved it as) within Visual Studio 11:

1. Start the Developer Command Prompt from the Start Menu.
2. Run: devenv /debugexe <path\to\vs_update.exe>
3. Press F5 on your keyboard.
4. When the exception occurs, click on Debug->Save Dump As.

You can post your .dmp files online and send me a private message with the path, or open a bug on http://connect.microsoft.com/visualstudio and we can take a look.

Thank you for helping us diagnose this issue.

---

- Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

Answer 9

We found a similar issue in the TechNet forums: http://social.technet.microsoft.com/Forums/en/systemcenterservicemanager/thread/af32509d-e7a6-4288-8558-695857228820

Please update your graphics drivers and see if that resolves the issue.

---

- Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

Answer 10

Heath,

Updating my graphics driver (for Intel 4 Series Chipset) resolved the problem for me, I was able to successfully run the April update for VS 11 Beta afterwards. Thanks for figuring it out!

Chuck

Answer 11

Setting DisableHWAcceleration = 1 did the trick for me. I'm running W7/64/ENT. What I think is funky about my setup is that I'm running Citrix Xen Desktop 5.5 and they insist on doing installing their own display driver and disabling the Glass effects.