Error 2738 running tfpt.msi v1.2

Question

1.Uninstalled the old Process Template Editor.

2.Installed the DSL Tools.

3.Installation of Power Tools 1.2 gives "Internal Error 2738" and finishes saying 'wizard interrupted', 'run setup later'.

Can anyone provide details of that error?

Answer 1

I have had a problem installing to. I followed the same steps but when running tfpt.msi from my hard drive I get the error:

Error 1316: A network error occurred while attempting to read from the file D:\tfpt[1].msi

If I download the msi and immediatley run it (i.e. don't save first) the install goes ahead OK. The only problem is I can't see the process editor anywhere.

Piers

Answer 2

My missing process editor and the network issue were fixed by installing the DSL tools. See http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=1262089&SiteID=1

Answer 3

Running the tfpt.msi via command line and creating a log says "Internal Error 2738" is a vbscript runtime error. Typing "regsvr32 vbscript.dll" fixed the problem. Running the Power Tools install again was then successfull.

Answer 4

Same error code (2738) on MSI install/uninstall of Cloudmark SpamNet under Vista.

 

Running CMD as Administrator:

cd %windir%\System32

regsvr32 vbscript.dll

 

Worked great. Thanks!

 

Answer 5

tnx...  I had  great help with this. tnx...

Answer 6

HOW CAN I FIX THIS PROBLEM?

Answer 7

Run windows script 5.6

Answer 8

i have tried both fixes mentioned for error code 2738. microsoft is no help at all. anyone else have a solution. maybe dropping vista and restoring xp is the answer.

Answer 9

That worked perfectly, thanks! (Was getting this error trying to run Dell Mobile Broadband Utility driver installer.)

Answer 10

I had the same error trying to install itunes, here is my fix.(for Vista 64 bit)

I had the 2738 error for both Quicktime and Itunes. The solution of running the command; regsvr32 vbscript.dll in the system32 folder did not work for me.
I'm running Vista 64 Bit Home Edition. After much trail and error this is what worked.
open Command Prompt using a right click "Run as Administrator".
cd to C:\windows\syswow64
type- regsvr32 vbscript.dll, then hit enter.
This is not an official solution but it worked for my 64 bit system.

Answer 11

 

Thank you Richny44!!  your solution worked for me.

Answer 12

Try going to www.blackberryforums.com 



BlackBerry Desktop Manager installation internal error 2738

Doc ID : KB03490
Last Modified : 2007-06-06
Document Type : Support

Environment

• BlackBerry® Desktop Software 4.0 and later
• Microsoft® Windows® 2000
• Microsoft Windows XP
• Microsoft Windows Vista™

Problem

The following error message is received while installing, modifying, or uninstalling BlackBerry® Desktop Manager:

Internal Error 2738. Could not access VBscript.

Cause

BlackBerry Desktop Manager requires that Microsoft Visual Basic® Script be registered on Microsoft Windows Vista.

Resolution

Complete the appropriate resolution for your environment.

Microsoft Windows 2000/XP

On the Microsoft web site, download the Microsoft Windows Script 5.6 install for your operating system.

Microsoft Windows Vista

Unregistration and re-register the vbscript.dll file. To do so, complete the following steps:

1. Select Start > Accessories > right-click Command Prompt and select Run as administrator.
2. The Command Administrator Prompt opens to C:\Windows\system32>
3. Unregister the vbscript.dll first and then re-register it C:\Windows\system32> regsvr32 /u vbscript.dll (This unregisters VB Script with your computer.)
   C:\Windows\system32> regsvr32 vbscript.dll (This register VB Script with your computer.)
4. A pop-up window will appear, indicating the DLL file was registered successfully.
5. Run the BlackBerry Desktop Manager installation again.

Note: If it fails to register, search for the vbscript.dll file on your computer. Copy and paste the file to the C:\Windows\System32 folder.

Answer 13

Thank you Richny44,

 

And thank you Delorme technical support for pointing me here.  I have Delorme Topo USA version 6.0 and was having trouble running the utility to copy the topo DVD to my hard drive.  After reporting the 2738 error to Delorme TS they suggested I try the steps here.

 

I too have Windows 64 bit Vista and the solution of running the command regsvr32 from the system32 folder didn't work for me either, but running it from the syswow64 folder did.

 

Sweet!

 

And to top that off, I also have a Blackberry 8820 and was planning on installing the BB desktop software on this new computer this weekend, so it looks like I may have killed two birds with one stone :-)

 

Thanks again,

 

H-71

 

Answer 14

BRILLANT!!! IT WORKED.  THANK YOU.

Answer 15

thx for ur info, i have problem installing quick time and i tried that application, its worked. thx once again

 

Answer 16

Thanks Richny44, I have Vista Ultimate x64 as well, and this fixed the Error 2738 for my Blackberry Desktop setup!  Woohoo!

Answer 17

This worked for me, after many other failed attempts.  Thank you so much for posting.  :-)

Answer 18

Outstanding... trying to install for two days... thanks

 

Answer 19

This also worked for me when the Backup Exec Desktop and Laptop Option (version 12) wouldn't install on my Windows Vista machine.

Answer 20

RichNY44's solution worked for me on my Vista Home Premium 64 bit.