Problem with reinstalling when trying to install "setup support files"

Question

Hi Everybody,

I'm trying to re install sql server 2008 and during the setup of the setup support files I get an error:
MsiGetProductInfo failed to retrieve ProductVersion of package with Product Code = '{6C6439B7-B882-43C6-B306-4D51B8484837}'

I found this: http://social.msdn.microsoft.com/Forums/en-US/sqlsetupandupgrade/thread/f4bdee69-4d25-44a1-95d6-bede04d4bae9/
and this: http://blogs.msdn.com/astebner/archive/2008/03/28/8342307.aspx
but both didn't help me...

Answer 1

Hello,

Did you try to run the Windows Installer Cleanup Utility?

http://support.microsoft.com/kb/290301

Please run that utility, then re-run SQL Server setup.

Regards,

Alberto Morillo
SQLCoffee.com 

Answer 2

Hi Alberto,

I've tried it and it didn't work.
I forgot to mention that I had problems with reinstalling the .NET framework 3.5 and what solved it eventually was cleaning up all versions and
installing the .NET framework 3.5 SP1 (which installs versions 2 and 3).

Answer 3

Can someone please check his registry for the GUID starting with 6C6439B7-B882 and tell me what is it?

Answer 4

Hello,

Please post the setup log in this thread. You can get the log from: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\summary.txt

Thank you for your patience.

Regards,

Alberto Morillo
SQLCoffee.com

Answer 5

Hi Alberto and thanks!
This is the summary log file:

Package results:
  Failed: see details below

Execution statistics:
  Exit code:                     0xEEBAE95A
  Exit facility code:            0x6BA
  Exit error code:               0xE95A
  Exit message:                  MsiGetProductInfo failed to retrieve ProductVersion for package with Product Code = '{6C6439B7-B882-43C6-B306-4D51B8484837}'. Error code: 1605.
  Package start time:            11/06/2009 09:20:04
  Package end time:              11/06/2009 09:21:08
  Package install location:      D:\Mobile Dev\SQL Server\servers
  Package initial action:        LandingPage
  Media source location:         LandingPage
  Media version:                 10.0.1075.23

Machine properties:
  Machine name:                  C1
  Machine processor count:       2
  OS version:                    Windows XP
  OS service pack:               Service Pack 2
  OS language:                   English (United States)
  OS architecture:               x86
  Process architecture:          32 Bit

Properties provided in package.xml file:
  LegalProductName:              SQL Server Database Services 2008
  Description:                   SQL Server Database Services 2008
  Details:                       Install for SQL Server Database Services 2008
  ProductName:                   SQL2008
  Version:                       10
  SPLevel:                       0
  KBArticle:                     KB876234
  KBArticleHyperlink:            http://support.microsoft.com/?kbid=876234

Product features discovered:
  Product:                       SQL2005

  Product:                       SQL2008

Feature status after execution:

Answer 6

Not sure if you have seen this blog spot , may be worthwhile to read on this same problem
http://blogs.msdn.com/sqlserverfaq/archive/2009/06/13/upgrade-from-sql-2005-to-sql-2008-might-fail-with-msigetproductinfo-error.aspx
http://social.msdn.microsoft.com/Forums/en-US/sqlsetupandupgrade/thread/89eb8038-68a6-4201-a784-aa0063f4d8c0

---

Thanks, Leks

Answer 7

Hello,

Please see what Henrik Bruun post as solution in the following thread:

http://social.msdn.microsoft.com/forums/en-US/sqlsetupandupgrade/thread/89eb8038-68a6-4201-a784-aa0063f4d8c0/

Also see the solutions posted in the following blogs:

http://blogs.msdn.com/sqlserverfaq/archive/2009/06/13/upgrade-from-sql-2005-to-sql-2008-might-fail-with-msigetproductinfo-error.aspx

http://www.sqlskills.com/BLOGS/CONOR/post/SQL-2008-CTP6-installation-DOA.aspx

Hope this helps.

Regards,

Alberto Morillo
SQLCoffee.com

Answer 8

Yeap, that did the trick. who'd have thought of reversing the GUID?

Thank you both very much!

Answer 9

Hello,

Thank you for the feedback.

Enjoy SQL Server 2008.

Regards,

Alberto Morillo
SQLCoffee.com