2008r2 sp1 installation failure

Question

This installed successfully on several other Windows servers, including those with multiple SQL instances.

Summary file:

Overall summary:
  Final result:                  The patch installer has failed to update the following instance: PRDCMS01 PRDNCI01. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -2068643839
  Exit facility code:            1203
  Exit error code:               1
  Exit message:                  The patch installer has failed to update the following instance: PRDCMS01 PRDNCI01. To determine the reason for failure, review the log files.
  Start time:                    2012-01-30 16:06:51
  End time:                      2012-01-30 19:34:00
  Requested action:              Patch

Instance PRDCMS01 overall summary:
  Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -2068643839
  Exit facility code:            1203
  Exit error code:               1
  Exit message:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
  Start time:                    2012-01-30 19:28:05
  End time:                      2012-01-30 19:33:05
  Requested action:              Patch

Instance PRDNCI01 overall summary:
  Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -2068643839
  Exit facility code:            1203
  Exit error code:               1
  Exit message:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
  Start time:                    2012-01-30 19:33:09
  End time:                      2012-01-30 19:34:00
  Requested action:              Patch

Machine Properties:
  Machine name:                  LVPSQL02
  Machine processor count:       4
  OS version:                    Windows Server 2008 R2
  OS service pack:               
  OS region:                     United States
  OS language:                   English (United States)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  No

Product features discovered:
  Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered
  Sql Server 2008 R2   PRDCMS01             MSSQL10_50.PRDCMS01            Database Engine Services                 1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2   PRDCMS01             MSSQL10_50.PRDCMS01            SQL Server Replication                   1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2   PRDCMS01             MSSQL10_50.PRDCMS01            Full-Text Search                         1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2   PRDCMS01             MSAS10_50.PRDCMS01             Analysis Services                        1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2   PRDCMS01             MSRS10_50.PRDCMS01             Reporting Services                       1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2   PRDNCI01             MSSQL10_50.PRDNCI01            Database Engine Services                 1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2                                                       Management Tools - Basic                 1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2                                                       Management Tools - Complete              1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2                                                       Client Tools Connectivity                1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2                                                       Client Tools Backwards Compatibility     1033                 Standard Edition     10.50.1600.1    No        
  Sql Server 2008 R2                                                       Integration Services                     1033                 Standard Edition     10.50.1600.1    No        

Package properties:
  Description:                   SQL Server Database Services 2008 R2
  ProductName:                   SQL2008
  Type:                          RTM
  Version:                       10
  SPLevel:                       1
  KBArticle:                     KB2528583
  KBArticleHyperlink:            http://support.microsoft.com/?kbid=2528583
  PatchType:                     SP
  AssociateHotfixBuild:          0
  Platform:                      x64
  PatchLevel:                    10.51.2500.0
  ProductVersion:                10.50.1600.1
  GDRReservedRange:              10.0.1000.0:10.0.1099.0;10.0.3000.0:10.0.3099.0
  PackageName:                   SQLServer2008-KB2528583-x64.exe
  Installation location:         g:\09ec8064a45f753f460d\x64\setup\

Updated product edition:
  Instance             Edition             
  PRDCMS01             STANDARD            
  PRDNCI01             STANDARD            

User Input Settings:
  ACTION:                        Patch
  ALLINSTANCES:                  False
  CLUSTERPASSIVE:                False
  CONFIGURATIONFILE:             
  ENU:                           True
  FARMACCOUNT:                   <empty>
  FARMADMINPORT:                 0
  FARMPASSWORD:                  *****
  HELP:                          False
  INDICATEPROGRESS:              False
  INSTANCEID:                    <empty>
  INSTANCENAME:                  <empty>
  PASSPHRASE:                    *****
  QUIET:                         False
  QUIETSIMPLE:                   False
  UIMODE:                        Normal
  X86:                           False

Rules with failures:

Global rules:

There are no scenario-specific rules.

Rules report file:               C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20120130_160645\SystemConfigurationCheck_Report.htm
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detail file is too large to post here. How do I do this?

thanks!

Answer 1

Hi dshort3,

The summary log is not enough to identify the root cause. Could you please upload your detail file to some network shared folder like 'Skydriver'?

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Best Regards,
Peja

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Answer 2

detail file:

https://skydrive.live.com/?cid=D6928E616509F56D&id=D6928E616509F56D%21111

thanks!

Answer 3

@dshort3,

According to the errr log:

2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu64: Installed - Version: 10.50.1600.1
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: NotInstalled - Package was found but determined as NotInstalled because at least one of CPU, version or language was not matched. Check the match result for which one was not matched.

Please check the version of your service pack, it should be for x64.

The dowload link :http://www.microsoft.com/download/en/details.aspx?id=26727

SQLServer2008R2SP1-KB2528583-x64-ENU.exe

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Best Regards,
Peja

Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Answer 4

That's exactly the package I'm trying to install.

Why would the package ID in the log suddenly change from _cpu64 to _cpu32?

thanks,

Damon

Answer 5

@Damon,

I would like to suggest you to apply the latest service pack for your Windows OS.

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Best Regards,
Peja

Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Answer 6

this was successfully installed on several other servers without the OS service pack.

Answer 7

I have run into this problem as well..

Specs;

Windows Server 2008 R2 Enterprise x64 with Service Pack 1 installed

Processor: Intel Xeon X5670 2.93GHz

RAM: 16GB

Anyone have any ideas?

Answer 8

All of I can think of to try on this is to do a cold reboot of the server. However, since this is a production box I haven't had a chance to do this.

Answer 9

That's exactly the package I'm trying to install.

Why would the package ID in the log suddenly change from _cpu64 to _cpu32?

thanks,

Damon

is drive g: a local disk or a remote disk (network share) ?

try to execute the executable from a local disk and not from a network share.

did you verify the checksum / correctness of the downloaded file?

In addition some issues with installing SQL 2008R2 service pack had been reported when antivirus software is enabled. You can try to disable antivirus software and install the service pack.

Answer 10

G: is a local disk

The downloaded file was installed successfully on at least 4 other servers.

Antivirus was not enabled.

Answer 11

do the other servers have the same processor ?

I think I've read some threads about problems with SQL Server setup/upgrade with more than 4 cores.

Answer 12

can you share the _inner_ detail.txt this will be under 

C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20120130_160645\PRDCMS01\detail.txt

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Regards,
Ahmed Ibrahim
SQL Server Setup Team
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
This can be beneficial to other community members reading the thread.

Answer 13

<iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" width="98px" height="120px" style="padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embed?cid=D6928E616509F56D&resid=D6928E616509F56D%21114&authkey=AF1K2e73RZ3201M"></iframe>

Answer 14

Here is the problem

MSI Error: 1307 There is not enough disk space to install this file: C:\Windows\Installer\97a5e375.msp.  Free some disk space and click Retry, or click Cancel to exit.

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Regards,
Ahmed Ibrahim
SQL Server Setup Team
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
This can be beneficial to other community members reading the thread.

Answer 15

How much disk space is 'enough disk space'? the server in question has over 15 GB of free space, as much or more than several other servers where this has installed successfully.

And since we're discussing installer problems; is there any way to assign the install logs, etc. to something OTHER than the C: drive?? This is the most persistent problem (drive space) of any installation we try.

Answer 16

According to http://msdn.microsoft.com/en-us/library/ms143506.aspx

15 GB should be fine.

the 15 GB on C drive ?

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Regards,
Ahmed Ibrahim
SQL Server Setup Team
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
This can be beneficial to other community members reading the thread.