Problem installing SQL Server 2012 SP1: "managed sql server installer has stopped working"

Question

Hello,

I have a big problem.

I just downloaded SQL Server 2012 SP1 and I only want to install SSMS. The installer always crashes with an error message "managed sql server installer has stopped working".

I already tried all solutions from Google for this problem but nothing works.

Can someone help me plase?

My System: Window 8 Pro with Visual Studio 2012.

Thanks

Sven

Answer 1

Hello,

Please share with us the summary.txt log file:

http://msdn.microsoft.com/en-us/library/ms143702(v=sql.110).aspx

Thank you in advance.

Regards,

Alberto Morillo
SQLCoffee.com

Answer 2

Hi Alberto,

see following the contents of summary.txt file.

 

Overall summary:
  Final result:                  Erfolgreich
  Exit code (Decimal):           0
  Start time:                    2013-01-25 13:33:44
  End time:                      2013-01-25 13:33:53
  Requested action:              RunRules

Machine Properties:
  Machine name:                  CHARGER
  Machine processor count:       4
  OS version:                    Future Windows Version
  OS service pack:               
  OS region:                     Deutschland
  OS language:                   Deutsch (Deutschland)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  Nein

Product features discovered:
  Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered 

Package properties:
  Description:                   Microsoft SQL Server 2012 
  ProductName:                   SQL Server 2012
  Type:                          RTM
  Version:                       11
  SPLevel:                       0
  Installation location:         C:\SQL Server Express 2012 Management Studio\x64\setup\
  Installation edition:          Express

Benutzereingabeeinstellungen:
  ACTION:                        RunRules
  CONFIGURATIONFILE:             
  ENU:                           false
  FEATURES:                      
  HELP:                          false
  IACCEPTSQLSERVERLICENSETERMS:  false
  INDICATEPROGRESS:              false
  INSTANCENAME:                  <leer>
  PID:                           *****
  QUIET:                         false
  QUIETSIMPLE:                   false
  RULES:                         SCCCheckRules
  UIMODE:                        AutoAdvance
  X86:                           false

  Configuration file:            C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20130125_133342\ConfigurationFile.ini

Rules with failures:

Global rules:

There are no scenario-specific rules.

Rules report file:               C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20130125_133342\SystemConfigurationCheck_Report.htm

 

Answer 3

Hello,

That log file does not help us.

It seems the installer does not have SP1 included.

Could you try to download the file media again, and retry installation with the new media. To be able to install SQL Server 2012 Express, you need to enable .NET Framework 3.5 using Control Panel -> Programs and Features -> Turn on or off features.  Install or enable PowerShell 2.0 also.

Hope this help.

Regards,

Alberto Morillo
SQLCoffee.com

Answer 4

Hi Alberto,

thanks for your reply. I've just downloaded SSMS standalone from http://www.microsoft.com/en-us/download/details.aspx?id=29062 (ENU\x64\SQLManagementStudio_x64_ENU.exe) and will see if it works.

Regards

Sven

Answer 5

Hello,

Please remember to install (enable) software requirements, like the .NET framework 3.5.

Hope this help.

Regards,

Alberto Morillo
SQLCoffee.com

Answer 6

yes I enabled .NET 3.5:

But I have still no luck in installing, the same error appears:

Here is the new log:

Overall summary:
  Final result:                  Passed
  Exit code (Decimal):           0
  Start time:                    2013-01-25 16:28:13
  End time:                      2013-01-25 16:28:21
  Requested action:              RunRules
Machine Properties:
  Machine name:                  CHARGER
  Machine processor count:       4
  OS version:                    Future Windows Version
  OS service pack:               
  OS region:                     United States
  OS language:                   Deutsch (Deutschland)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  No
Product features discovered:
  Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered 
Package properties:
  Description:                   Microsoft SQL Server 2012 
  ProductName:                   SQL Server 2012
  Type:                          RTM
  Version:                       11
  SPLevel:                       0
  Installation location:         d:\d35150c0f71281fd1623e757\x64\setup\
  Installation edition:          Express
User Input Settings:
  ACTION:                        RunRules
  CONFIGURATIONFILE:             
  ENU:                           true
  FEATURES:                      
  HELP:                          false
  INDICATEPROGRESS:              false
  INSTANCENAME:                  <empty>
  PID:                           *****
  QUIET:                         false
  QUIETSIMPLE:                   false
  RULES:                         GlobalRules
  UIMODE:                        AutoAdvance
  X86:                           false
  Configuration file:            C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20130125_162811\ConfigurationFile.ini
Rules with failures:
Global rules:
There are no scenario-specific rules.
Rules report file:               C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20130125_162811\SystemConfigurationCheck_Report.htm

The last entry in Detail_LandingPage.txt was:

(01) 2013-01-25 16:28:01 Slp: Starting Landing Page: Path = d:\d35150c0f71281fd1623e757\x64\LandingPage.exe, Arguments =  /ENU /MEDIASOURCE="d:\d35150c0f71281fd1623e757\\"

It seems that Landingpage.exe crashes.

Regards

Sven

Answer 7

Hello,

Try to run this tool please.

http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

I see you have from January 10 with this issue.

Try to post this issue on Microsoft Connect also:

http://connect.microsoft.com/

Hope this help.

Regards,
Alberto Morillo
SQLCoffee.com

Answer 8

Hi Alberto,

I've run the Tools, they repaired something but still no luck. Installation always crashes.

I reported this issue via the Connect Website to Microsoft.

Let's see how it goes on..

Regards

Sven

Answer 9

Hello,

If the tools repaired something then the .NET framework was the issue. Try to uninstall .NET framework 4.0 and reinstall it. Try to turn off  the .NET Framework 3.5 features using Control Panel and then enable it again. Do not enable the Windows Communication Foundation when you enable .NET 3.5 again.

Hope this help.

Regards,

Alberto Morillo
SQLCoffee.com

Answer 10

Would you please uplaod/share SQL Server setup logs

C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20130125_133342

to file sharing service like SkyDrive.com

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FAQ
----
Regards,
Ahmed Ibrahim
SQL Server Setup Team
My Blog
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
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Answer 11

Hi Ahmed,

thanks four your reply.

I've uploaded the files to my SkyDrive, please have a look:

Setup logs

Regards

Sven

Answer 12

Would you please try decompressing express package to local folder then launch setup from command line ( open command line in elevated mode)

to de-compress express package run from commandline

<package.exe> /X

To run setup from command line 

Setup.exe /Action=Install

One thing else express sku doesn't include SSMS you need either express advanced or express with tools.

---

FAQ
----
Regards,
Ahmed Ibrahim
SQL Server Setup Team
My Blog
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
This can be beneficial to other community members reading the thread.

Answer 13

Hi Ahmed,

Thanks for your reply. I only try local Installation of the package - no Network installation here. The Problem still exists. The installer always crashes.

I've downloaded SQLManagementStudio_x64_ENU.exe stand-alone.

Yesterday I tried to install SQL Server Management Studio 2008 but the Installer also crashes with a .NET Error Dialog stating that the System, Version=4.0.0.0 assembly is missing. But I'm running Windows 8, .NET 4 is included in the OS. This is very strange...

I found in Windows EventLog the following entries (sorry but my System is German):

Name der fehlerhaften Anwendung: ScenarioEngine.exe, Version: 11.0.2100.60, Zeitstempel: 0x4f35e1de

Name des fehlerhaften Moduls: ClusApi.dll, Version: 6.2.9200.16384, Zeitstempel: 0x5010960c

Ausnahmecode: 0xc000001d

Fehleroffset: 0x0000000000040000

ID des fehlerhaften Prozesses: 0x1db8

Startzeit der fehlerhaften Anwendung: 0x01cdff8fbad708e3

Pfad der fehlerhaften Anwendung: D:\Downloads\SSMS 2012\x64\ScenarioEngine.exe

Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ClusApi.dll

Berichtskennung: fd94a509-6b82-11e2-beb6-00059a3c7800

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Obviously there is something wrong in my System regarding ClusApi.dll

Regards

Sven

Answer 14

Would you please try enabling .NET 3.5

then also try to repair .NET 4.0 using below tool

http://support.microsoft.com/kb/2698555?wa=wsignin1.0

---

FAQ
----
Regards,
Ahmed Ibrahim
SQL Server Setup Team
My Blog
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
This can be beneficial to other community members reading the thread.

Answer 15

Hi Ahmed,

thanks four your reply. Today I found out that my system must be damaged so I refreshed my Win8 Installation and now everything is working fine.

Thanks to everyone who was trying to help.

Regards

Sven