remote servicing suite honeywell version 2.14

Question

hi,
have problems installing Galaxy Rs software(remote servicing suite honeywell). I think it's a 32 bit version.Works with sql server 2005 express.Have following reply during installation
"
TITLE: Microsoft SQL Server 2005 Setup
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SQL Server 2005 Setup cannot continue because the installation package could not be opened. The installation package has a missing file, or you are running a 32-bit only Setup program on a 64-bit computer. To continue, verify the SQL Server 2005 package you are running is supported on WOW64. If you are certain that you are running a supported SQL Server 2005 package, and you continue to see this message, contact the application vendor."

For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&ProdVer=9.00.3042.00&EvtSrc=setup.rll&EvtID=50000&EvtType=setup%5csqlsetupactions.cpp%40PerformSCCAction2%40sqls%3a%3aPerformSCCAction%3a%3aperform%400x1119f

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BUTTONS:

OK
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Strange but with another software(NET2 from paxton(works also with sql 2005 express) don't have any problem.

Anywhone an idea?
regrads
pat

Answer 1

Check the Setup Bootstrap folder in c:\Program Files\Microsoft SQL Server\90 folder for the summary.txt file which will have more information about the failure.  It could be that the other product installed the SQL Express Instance that it is trying to install, or that you have the wrong build packages for the machine type you are installing to.  What does your vendor say about this problem since it is being done packaged with their installer?

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Jonathan Kehayias
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Answer 2

Hi,

I don't have these file on my laptop. Because the software was abort by microsoft during installation.
I only hva following directories...90/EULA...90/SDK...90Shared with some subdirectories.
I think the problem will be that i am working on a 64 bit laptop???? Even in virtual XP mode the soft will not finisch installation.

Ideas?

regards
patrick