The Video Could Not Be Displayed

Question

I see dozens of posts on multiple forums regarding this problem but I've not yet found a solution. I believe that I have tried all referenced troubleshooting tips.

 

The problem:

I can not run any of the MS-Office Training videos such as those listed at: http://office.microsoft.com/en-us/excel/excel-skills-builderlearn-how-to-create-spreadsheets-and-workbooks-use-formulas-and-perform-data-analysis-FX102592909.aspx?WT.mc_id=eml_enus_RM-ExcelSkillsBuilder_GetFreeButton

 

System Configuration:

• Dell XPS Studio I7 with 6GB installed memory
• Windows 7 Home Premium 64-bit with Service Pack 1 (and all other current updates)
• 581GB hard drive with >300GB currently Available
• Silverlight 5 installed now (upgraded from Silverlight 4 as a part of troubleshooting)
• Java 6 (most current production release available)
• IE9 (with latest updates)

Thing that I have done/checked:

• Upgraded to Silverlight 5 (by uninstalling Silverlight 4 and then installing SL5)
• Verified current Java version installed
• Verified that ActiveX filtering and Tracking Protection are NOT on
• Switched from hardware to software rendering
• Switched to compatibility view
• Verified that I CAN get videos on other websites (e.g. YouTube, Netflix, Amazon)
• Tried FireFox
• Disabled McAfee
• ...and probably a few more things that I can't recall at the moment

Thanks for any suggestions or assistance.

-Moirty

Answer 1

Hey i tried your link in google chrome, and after installing some automated asked plugin, it works fine. please try..

Answer 2

It does NOT work with Google Chrome either. I tried again now just to be sure.

BTW: I have also created a new administrator account on my computer for the purposes of troubleshooting this problem. It did not work within that environment either.

 

-Moirty

Answer 3

Silverlight 5 installed now (upgraded from Silverlight 4 as a part of troubleshooting)

Hi Moirty,

Please try the tool mentioned in below page to clean up the silverlight installation and reinstall.

http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx#comments

Best Regards,

Answer 4

Hey man I hope your solution is the same as mine, if not sorry to have wasted your time.  But I wient round and round with this same issue.  Then i created the same enviroment off my corporate netowrk.  Guess what it worked.  Problem seems to be related to web filters/firewall.  Disable all temp (if you can) and voila!