unable to install silverlight 1.0

Question

 I have windows XP pro sp2. I installed the sliverlight beta version when it first came out, but was unable to

uninstall it by going to add/remove programs.  I used search and RegSeeker to delete the files which

then removed it from add/remove programs. Now when I try to install silverlight 1.0 the install wizard

says unable to install silverlight on this computer. Thanks for any help.

Answer 1

Are you on AMD Athlon? Silvelight can't work on AMD Athlon but works on AMD Turion. Can you give more info about your PC configuration?

Answer 2

 I have a Dell Dimension desktop, Pentium(R) D CPU 3.20GHz

Answer 3

Sorry I got your question mixed up with some other question, can you tell us if you were able to use Silverlight Plugin before (when you installed Beta)? What is the error you are getting?

Answer 4

 I was unable to use the Silverlight (beta) Plugin. The error message I'm getting now is "Microsoft Sliverlight could not be installed on your computer"

Answer 5

in the SilverlightMSI0B45.txt log I'm getting this message: 

 === Verbose logging started: 12/27/2007  7:17:29  Build type: SHIP UNICODE 3.01.4000.4039  Calling process: c:\temp\ext37558\install.exe ===
MSI (c) (D0:0C) [07:17:29:243]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'c:\temp\ext37558\Silverlight.msi' against software restriction policy
MSI (c) (D0:0C) [07:17:29:243]: SOFTWARE RESTRICTION POLICY: c:\temp\ext37558\Silverlight.msi has a digital signature
MSI (c) (D0:0C) [07:17:29:368]: SOFTWARE RESTRICTION POLICY: c:\temp\ext37558\Silverlight.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (D0:0C) [07:17:29:493]: Cloaking enabled.
MSI (c) (D0:0C) [07:17:29:493]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (D0:0C) [07:17:29:493]: End dialog not enabled
MSI (c) (D0:0C) [07:17:29:493]: Original package ==> c:\temp\ext37558\Silverlight.msi
MSI (c) (D0:0C) [07:17:29:493]: Package we're running from ==> c:\temp\ext37558\Silverlight.msi
MSI (c) (D0:0C) [07:17:29:493]: APPCOMPAT: looking for appcompat database entry with ProductCode '{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}'.
MSI (c) (D0:0C) [07:17:29:493]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (D0:0C) [07:17:29:508]: MSCOREE not loaded loading copy from system32
MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 2205 2:  3: MsiFileHash
MSI (c) (D0:0C) [07:17:29:508]: Opening existing patch 'C:\WINDOWS\Installer\5e0698e.msp'.
MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 2203 2: C:\WINDOWS\Installer\5e0698e.msp 3: -2147287038
MSI (c) (D0:0C) [07:17:29:508]: Couldn't find local patch 'C:\WINDOWS\Installer\5e0698e.msp'. Looking for it at its source.
MSI (c) (D0:0C) [07:17:29:508]: Resolving Patch source.
MSI (c) (D0:0C) [07:17:29:508]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (D0:0C) [07:17:29:508]: User policy value 'DisableMedia' is 0
MSI (c) (D0:0C) [07:17:29:508]: Machine policy value 'AllowLockdownMedia' is 0
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Media enabled only if package is safe.
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Looking for sourcelist for product {949C97E1-C970-4B37-881D-D91B0F064974}
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Adding {949C97E1-C970-4B37-881D-D91B0F064974}; to potential sourcelist list (pcode;disk;relpath).
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Now checking product {949C97E1-C970-4B37-881D-D91B0F064974}
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Media is enabled for product.
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Processing net source list.
MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 1706 2: -2147483647 3: wkd97wqp.msp
MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Processing media source list.
MSI (c) (D0:0C) [07:17:29:555]: SOURCEMGMT: Resolved source to: 'wkd97wqp.msp'
MSI (c) (D0:0C) [07:17:57:305]: Note: 1: 1314 2: wkd97wqp.msp
MSI (c) (D0:0C) [07:17:57:305]: Unable to create a temp copy of patch 'wkd97wqp.msp'.
This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
c:\temp\ext37558\Silverlight.msi
MSI (c) (D0:0C) [07:17:57:305]: Note: 1: 1708
MSI (c) (D0:0C) [07:17:57:305]: Note: 1: 2729
MSI (c) (D0:0C) [07:17:57:321]: Note: 1: 2729
MSI (c) (D0:0C) [07:17:57:321]: Product: Microsoft Silverlight -- Installation failed.

 in the SilverlightUI0B45.txt log I'm getting this message:

[12/27/07,07:17:57] ***ERROR EVENT*** : MsiOpenPackage(c:\temp\ext37558\Silverlight.msi, 1243872) returned 1635
[12/27/07,07:17:57] ***ERROR EVENT*** : Installation package c:\temp\ext37558\Silverlight.msi could not be opened. Verify that the package exists and that you can access it.

thanks for any help, sdpaintings 

Answer 6

Does this folder exist:
c:\temp\ext37558\

?

If it does, can you delete it and run the installer again?

Answer 7

Go to registry and delete all silverlight references under HKLM\SOFTWARE\Classes\Installer

Answer 8

 

Answer 9

This tip is mentioned elsewhere on this forum... For me, the only way I could install Silverlight v2.0 successfully on my PC was to use the Cleanup utility to forcefully remove the existing install (v1.0) first: http://support.microsoft.com/kb/290301 It was confusing though: I was running the "Silverlight.2.0.exe" install file, clicked on the "Install Now" button and it was telling me that it couldn't find the "silverlight.msi" file. I extracted this .msi file from the "Silverlight.2.0.exe", but still had the same problem. The problem was, this v2.0 installer was demanding to run the "silverlight.msi" file from the v1.0 install, so it could uninstall v1.0 before installing v2.0. Confusing messages though, with the same .msi filename in both installs. Anyway, as I said, the Cleanup Tool removed v1.0, and after doing so, v2.0 installed without any problems.