Search Giving Access Denied Error

Question

I have been having trouble getting our search server up and running. I have three SharePoint servers deployed in our farm.  A web frontend, a index/search server and a SQL database server.  I am getting the following error in my search logs

https://intranet.ourdomain.com
Access is denied. Check that the Default Content Access Account has access to this content, or add a crawl rule to crawl this content. (The item was deleted because it was either not found or the crawler was denied access to it.) 
 
  sps3s://intranet.ourdomain.com
Access is denied. Check that the Default Content Access Account has access to this content, or add a crawl rule to crawl this content. (The item was deleted because it was either not found or the crawler was denied access to it.)

I have applied the DisableLoopbackCheck fix described in numerous blogs and tech articles by doing the following
1. Added DisableLoopbackCheck to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa to both the index and web frontend server
2. Added BackConnectionHostNames to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0\ and added intranet.ourdomain.com.  that didn't work so I tried https://itnranet.ourdomain.com and that didn't work either

One forum entry here also stated they changed the default access account from ourdomain.com\username to [e-mail] but that hasn't worked for me either.

I've verified that the account I'm using can log into the intranet site.  What else can I try at this point?

Answer 1

Try the following -

 

1>    Navigate to Central Administration à Application Management à Policy for Web Application

2> Select Add Users, Select Web Application as appropriate

3> Select Zone as All Zones  à Click on Next

4> Choose Users as <DefContentAccessAccount>

5> Select “Full Read – Has Full read-only access” and Click Finish

Now start the crawl again. This should fix the issue...

Answer 2

This was already configured.  I readded the user and that did not resolve the issue.

Answer 3

Did you reboot the server after the DisableLoopbackCheck entry was added?

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Dan Lewis
SharePoint Comic

Answer 4

I think I figured out the problem.  We're using basic authentication over SSL.  I created a specific rule to crawl the site and removed the check to use integrated authentication and that fixed part of my issue.  Now I cannot set up a schedule because the web application is part of the default Local Office SharePoint Server Sites and for whatever reason, I cannot the content source because I'm getting this error: 'Invalid values of start and end time. '  For whatever reason, SharePoint will not let me edit these settings.

Answer 5

Hi,

Please check the time zone on your index server (Start->Run->timedate.cpl); this issue “Invalid values of start and end time” can occur when the time zone is set incorrectly.

Hope it helps.

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Xue-Mei Chang