Alerts not working for ADAMusers

Question

I am having problems with alerts for FBA users (adam users provisioned through ECTS). I have an extended MOSS2007 application which uses dual authentication, AD for internal users and ADAM for external clients. Alerts work fine for AD users. For external users, they only get the initial notification that an alert was created, and no other emails after that.  If an AD user and an ADAM user subscribe for alerts on a document (or a library, or a list), only the AD user receives the email. (the 2 users have the same level of rights, the alerts were set for the internal user on the internal url, for the external user on the external url, to avoid authentication issues). Here are the troubleshooting I steps went thru:
-If i create an SPD workflow to email the owner of a file when the item gets changed, then the adam user receives the email when his items are modified. So other emails are sent out to the adam users , only the alerts dont work.
-I checked with the Exchange admin, there are no emails waiting in the queue and he also verified that the IP of the moss server has been added to Allowed Relays .
-In the database i can see the alerts in immedsubscriptions and schedsubscriptions.

-the Status of the Timer job for Immediate Alerts is always successful.
-the stsadm getproperty returns the right values
-the ECTS configuration webpart has the correct smtp setting, same as the outgoing email settings in central admin.

Answer 1

Very strange... Try following:
1. Check Timer Job Status list in central admin, what is status of  "Immediate Alerts" job? if failed for any of web servers then  culprit is relay settings IN SMTP Server.

Look at this article for planning outgoing emails: http://technet.microsoft.com/en-us/library/cc287948.aspx#section3

I hope it works for you.

Cheers

---

Pryank Rohilla MCTS, MCAD

Answer 2

The timer job status for immediate-alerts is successful on all front ends. 
I am using the exchange server, not the local IIS smtp installed on the moss server. Anyway, i cant see how this can be a smtp thing, because the external users get the notification saying an alert has been set for that specific site. If it was smtp , they wouldnt have gotten that email either, but they do, and then no other alerts. It looks like the alerts dont even reach the smtp, they are not in the queue, and i dont see anything in the logs. It looks like they "stumble" somewhere before leaving sharepoint...

Answer 3

This solved my problem: http://patrickfeltz.spaces.live.com/blog/cns!41A4F8DC87858F8F!197.entry