Outgoing email not generating

Question

 

Hi

i have WSS3.0 n MOSS installed. I have configured the outgoing email settings. I can send the mail from telnet but when i try to add a new user, the email is not sent. there are no related events in the windows event log. my sharepoint operates under SHAREPOINT\system account. when i check my smtp server properties, SHAREPOINT\system is not added in "allowed operators" list. Is it because of this that i am unable to send mail ?

 

i have tried to add SHAREPOINT\system in the allowed operators list but it doesnot allow me to do it.

 

Please help.

Answer 1

What SMTP server are you connecting to via telnet?

What SMTP server is set in SharePoint?

Which SMTP server permissions are you checking?

Answer 2

Make sure the outgoing email server is correct. Test by connecting from the sharepoint on telnet on 25 to server. use the telnet command to send a test from sharepoint. Make sure to us the same email address that you specified in the sender address in test.

 

If you recieve the email then sharepoint should be able to send emails out.

 

Regards,

 

Alan

 

Answer 3

the smtp server that i have specified in sharepoint is same that i am using in telnet. the message relays via telnet but when i use the same settings in sharepoint out going email settings, the email never reaches the intended recipient.

 

i am checking the permissions in the security tab in default SMTP virtual server properties.

 

please help

Answer 4

Try enabling SMTP logging on the smtp server. And check the logs files to see if the sharepoint server even tries to connect to the SMTP server. If you see nothing in the logs files then must be a problem with sharepoint.

 

Regards,

 

Alan

 

Answer 5

there is nothing in the log files. so the sharepoint is not even trying to connect to smtp server. what do i do now?

Answer 6

Hi,

 

have you checked the health under application management that everything is running 100%. If it is i would suggest the easy way out.

 

Reinstall the front-end. Make sure you have backups.

 

Or

 

Search on the web for an answer but i never had this problem before. can't help you sorry.

 

Regards,

 

Alan

Answer 7

i have installed and uninstalled MOSS too many times. but still it is not working. Before MOSS i used to have WSS 3.0 and the outgoing email was working perfectly fine. Only after i have installed MOSS, outgoing email has failed to work. I have installed MOSS from the administrator account.

 

Any ideas? 

 

Answer 8

Check to make sure your services are running? I'm not sure exactly how emails are generated from SharePoint, but if some of the required SharePoint services aren't running, this may "break" outgoing emails. By "services" I mean "services.msc Windows services."

I assume at this point you've double-checked your outgoing email settings and have re-entered all the fields to be sure?

Answer 9

Is there any log files that sharepoint generates - which can help me in troubleshooting the email issue?

Answer 10

SharePoint has the ULS Logs usually located at

C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\LOGS

Also you can check the Application section of the Windows Event Log.

Answer 11

Hi

I'm experiencing a similar problem. I have a new standalone server2003 with SQLserver 2005 and sharepoint 3.0 in non domain environment. I can send mail from either SQLserver database mail or telnet via a remote smtp server or relayed via a local smtp service on the server. I have tried using both smtp servers in the sharepoint configuration but can not get any mail delivery. There is nothing in the smtp servers log file, nothing in the event viewer and can't find any references in the SPS log in relation to smtp.

I can only assume SPS isn't attempting to send mail. All SPS services seem to be running ok.

Does anyone know how SPS initiates email? Which services are used? I've been bloging for days but no resolution yet. If you have any suggestions please advise.

regards

Noel

 

Answer 12

In my case when i added a new user, the automatic welcome email never got sent to the new user. The problem was that when i added the new user, the user profile didn't get updated from the active directory. since the user has no associated email address, the welcome email never reached the user. if after adding the user, i update his profile adding email address and then again add the user to some role, the email gets sent.

 

I have done a full profile import in moss but still the user profiles don't get updated. I don't know why

Answer 13

Thanks Amna

In my case there is no active directory. When I create a user it is local to the server and I would add an email address later. If I then add the user to another group an email is sent correctly. Your post help me prove the email is working. Now my main issue is the "Alert Me" options in Discussions. The local users have their email addresses defined in their profiles and the Alert Me options have been specified but no emails are sent when replies are posted.

regards

Noel

 

Answer 14

hi do u undo yhis

Answer 15

where do i go to check this out ???????????????????