Hyper-V VM stuck in "Stopping" state

Question

I'm running Hyper-V on a 2008 R2 server and for the 2nd time in as many months I've logged into a VM and restarted it but it's stuck in the "stopping" state in Hyper-V and doesn't give me any Turn Off, Shutdown, Save, Pause or Reset options.  The only thing I've been able to do is to schedule a time to reboot the Hyper-V server.  Has anyone else experienced this?  Is there any command I can run get the VM  top turn off  w/o having to reboot or restart the Hyper-V service?

Thanks.

 

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Tom Owens

Answer 1

I have some issue, restart Hyper-V services can't resolve it.

Answer 2

Yeah! Path:

1. Find wmwp.exe process for this VM (use handle.exe from russinovich to VM path)

2. Kill process

Answer 3

I have the same thing happening here.   Every VM will hang on shutdown.   When they hang, if I leave them alone, they will, eventually, crash the service.   I can't believe other people aren't having this problem.

Answer 4

In the case of Windows 2012 and Hyper-V I've determined that this is an issue with RRAS. If you have them both installed on the same machine, RRAS causes a network hang.

The same is also an issue with Plex Server and several other popular network intensive applications (DLNA Servers especially).  This is a bug in RRAS in Windows 2012 that MS needs to fix.

What will happen if you try and kill the vmwp.exe process is that it won't stop, and if you try and kill it again, you'll get an access denied error. You're only resolution is to restart the computer.

Answer 5

I am having the same issue, and found others posting as well, been over a year since it was identified and MS still has not came out with a fix.? I never had this problem on our 2008 R2 cluster as others have, but having it now with our 2012 cluster. Any help would be appreciated..

Found the following hot fix from MS, I am in the process of rotating our servers down to apply it.

"Virtual machines freeze at the "Stopping" state after you shut down the virtual machines in Windows Server 2012" http://support.microsoft.com/kb/2823643