Portfolio Analysis - Analyze Resources - An unknown error has occurred

Question

Hello

Can anyone help?

While trying to run all the steps of the portfolio analysis (and they all seem to work fine), when I get to the step to see the resources calculation results I get an unknown error. (see print screen below).

Any idea how to resolve it?

Thanks

Answer 1

Manos,

Your best course of action is to look at the event viewer and the ULS logs on the application server to determine the nature of the error. If you do not have access, you will need to contact your system administrator.

Treb Gatte @tgatte

Answer 2

Thanks a lot Treb

I cannot find much on the event viewer or the ULS logs. Just found the below error message on the 'manage queue jobs' on the server setting of the project server.

Error:

• QueueAnalysisCannotUpdateAnalysis (29682). Details: id='29682'
  name='QueueAnalysisCannotUpdateAnalysis'
  uid=....
  AnalysisUid=....
  MessageType='Microsoft.Office.Project.Server.BusinessLayer.QueueMsg.AnalysisMessage'
  MessageID='1' Blocking='DontBlock'.

Does that say anything to you?

Thanks again

Answer 3

Hi Manos

As Treb mentioned you need to check the ULS log, ideally should be on you App Server, path to log file can be obtained via central admin, also make sure if project server events have been selected to log the errors or not, if not enable the logging & reproduce the error & then verify the ULS log, that should be a good starting point for troubleshooting the issue

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Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com

Answer 4

Using which users log in you are running this analysis and what are the privileges for that user?

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Abhijeet M. Mohite

Answer 5

If I have understood your question correctly, I am using my personal log in credentials and I am an administrator on the Project Server. Is that what you are asking me?

Thanks Abhijeet

Answer 6

Thanks Sunil,

Just to add something else. I was reading in some blog, that there might be an issue with duplicate records creating that error. There we some sql scripts on that blog that you can run, but unfortunately I cannot find it again. Does that ring any bells?

Thanks again

Answer 7

Hi Manos,

I dont think that was for portfolio analysis, rather i believe that was for unknown error in project center, i believe you are looking for this blog : http://blogs.msdn.com/b/brismith/archive/2012/04/16/project-server-2010-an-unknown-error-in-project-center-usually-related-to-filters-and-duplicate-custom-field-values.aspx

And this is the hotfix which cleans those : http://support.microsoft.com/kb/2598251

However "Unknown Error" is very generic & won't give you much clue if its related to something or not, the best possible option is to look for the exact error in ULS / event logs & find out the cause

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Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com

Answer 8

Hello to all, once again.

I finally managed to resolve the issue.

The problem was occuring due to the fact that I had changed the view of the Gannt Chart in Project Centre.(go to Server Settings/Look and Feel/Gannt Chart Formats/ select Gannt Chart (Project Centre) from the drop down list - see print screen below)

I had unticked at some point in the past the option to see the Summary progress bar within the Project Summary bar. Once I ticked it again the issue was resolved. I tested it 3 times after that with ticking and unticking to make sure that this action was creating the problem and YES it was.

Unbelievable!!!!!!!!

Thanks everyone for the help and I hope that my finding will help others.

Thanks