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How to handle the occasional satus that Exchange server 2007 always return 'MoreAvailable'
How to handle the occasional satus that Exchange server 2007 always return 'MoreAvailable'
- I meet one issue about server response 'MoreAvailable" from Exchange Server 2007.
In daily use of syncing of exchange server 2007, E2K7 server occasionally returns 'MoreAvailable' to EAS client. But there are nothing sync'd to device in this Sync command and next Sync command.
Due to this, some issues are met:
1, EAS device falls into a dead loop because of 'MoreAvailable'.
2, Server will always return 'MoreAvailable', but doesn't return real data to device. It will lead that new email can not be synced timely.But sometimes, server can recover after while.
Who can help me to resolve above problem? Or is it just server issue, will be update in later release?
All Replies
- Hi,
Thanks for your post, however this is not the correct forum to get your question answered. This forum is for supporting Microsoft Open Protocol Documentation.
Please re-post your question at the following forum and they should be able to assist you:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/threads
Thanks!
Hongwei Sun -MSFT- Marked As Answer byAlex MorrillMSFT, ModeratorTuesday, November 03, 2009 11:39 PM
- Proposed As Answer byHongwei Sun-MSFTMSFT, ModeratorFriday, October 30, 2009 3:16 PM
- Unmarked As Answer byAlex MorrillMSFT, ModeratorWednesday, November 18, 2009 5:03 AM
- No, the poster is in the right place.He's asking about a problem with ActiveSync (EAS 12.0, at the least) in which a Sync command returns <MoreAvailable/> in a looping situation (i.e. indicating more available, but there never is). This prevents proper push behavior in the EAS client.Could somebody please take a look at this?Thanks.Marcp.s. Dominic, are you here?
- Marc,
Another engineer has taken ownership of your issue. This engineer will be following up with you very shortly in regards to this issue.
Dominic Michael Salemno
Senior Support Escalation Engineer
US-CSS DSC Protocols Team- Edited byDominic Salemno MSFTMSFT, ModeratorWednesday, November 11, 2009 8:59 PMrewording of post
Hi BHAssoc/LeoLoveEAS,
I am filing a document bug for this behavior. A behavior note will be added for [MS-ASCMD] to clarify that the server will send multiple <MoreAvailable/> responses without any changes when it encounters out of schema properties. The current documentation implies you only see non-empty <MoreAvailable/> responses.
Regards,
Mark Miller
Escalation Engineer
US-CSS DSC PROTOCOL TEAM- Hi, Mark.Can you explain this further? What can we do to prevent looping when we see this behavior? I suspect that most EAS clients will send the sync key and ask for changes when <MoreAvailable>1</MoreAvailable> is seen in a sync response.Thanks,Marc
- Ping!Marc
- Hi Marc,
I haven't forgotten about you. I am working on an answer for you and will hopefully have one shortly.
Regards,
Mark Miller
Escalation Engineer
US-CSS DSC PROTOCOL TEAM
