Can't sign in to Windows Live via OneNote on my laptop to share my notebooks. Why does it just keep asking for my password?

Question

I can log in to my live account from IE in order to access my skydrive account without any problem. I would like to share my OneNote personal notebook to my skydrive account.

1. So I click Share this Notebook
2. Select my notebook
3. Choose Share on Web
4. Then when signing in, OneNote asks form my personal crendential for my Live account. I type then in

Expected: to be successfully signed in

Result: The Credential Pop up dialog keeps showing up. This means that OneNode didn't accept my credentials.

This is odd because I know that my crendentials are valid. They work just fine on the web. It's not a cache problem because OneNote is prompting for my crendentials. Something else is going on here.

What gives?

-Grant

Answer 1

I can log in to my live account from IE in order to access my skydrive account without any problem. I would like to share my OneNote personal notebook to my skydrive account.

1. So I click Share this Notebook
2. Select my notebook
3. Choose Share on Web
4. Then when signing in, OneNote asks form my personal crendential for my Live account. I type then in

Expected: to be successfully signed in

Result: The Credential Pop up dialog keeps showing up. This means that OneNode didn't accept my credentials.

This is odd because I know that my crendentials are valid. They work just fine on the web. It's not a cache problem because OneNote is prompting for my crendentials. Something else is going on here.

What gives?

-Grant

Can someone please answer this question? I'm going through the exact thing and it's very frustrating. Just an added note, it happens both on my PC and my laptop. Thanks

Answer 2

I also have this same problem. It just started recently on my work laptop, even though it worked previously. I'm not aware of any changes to our infrastructure but there may be some.

Answer 3

I also have this question, and in two of my machine.  One of the machines installed for a few days. I think the sign in procedure onenote to skydrive sucks.

Answer 4

I am having exactly the same problem. Onenote sychned on home PC and work PC at first great for three days. Now it won't log on to synch Onenote anymore, neither automatically nor manually. A Windows Live sign on keeps coming up asking for password even though I can verify on the web the skydrive and windows live id are working fine.  Anybody know a solution?

Answer 5

VERY FRUSTRATING THAT THIS HAS NOT BEEN ANSWERED YET!!!!  I'm having the same trouble.  When I go to sync my notebooks in OneNote to the web using my WindowsLive ID I enter all the correct information and the OneNOte login screen keeps reappearing over and over again and my notebooks are never syncronized!  PLEASE, someone help!

Answer 6

I was having this same problem and this post frustrated me even more. I finally noticed the the OneNote Android app cut the password field short, so I shortened my password. Now it works in Office 2010 on my workstation. Previously I was using a 20 character password.

Answer 7

I was having this same problem and this post frustrated me even more. I finally noticed the the OneNote Android app cut the password field short, so I shortened my password. Now it works in Office 2010 on my workstation. Previously I was using a 20 character password.

cant sign in with ipad iphone or PC

WHY IS NO ONE FROM MS ANSWERING THIS THREAD.  I def will not go from demo to buy product unless this gets answered

Answer 8

I am also experiencing this same behaviour.  Has anyone had any luck solving this?

Answer 9

I was having this same problem and this post frustrated me even more. I finally noticed the the OneNote Android app cut the password field short, so I shortened my password. Now it works in Office 2010 on my workstation. Previously I was using a 20 character password.

I shortened my password to 12 characters and I can now properly open the onenote file via my sky drive.

Answer 10

My password is only 10 characters, ipad signs in and can sign in thru web. OneNote keeps asking me to accept the user license agreement.  I have agreed approximately 10 times now.  Stay classy Microsoft.

Answer 11

Same problem, no solution. Checked firewall (MS) in case that was blocking access. It doesn't appear to be.

Tried a number of different passwords, no use.

Windows 7 x64 with Office 2010 x64 as well.

Answer 12

Same issue here as well.  Not accepting password for any Live account I use.  Works on iPhone and Desktop but not my notebook.  Very pissed at the lack of help on this issue.

Answer 13

I too am having this issue!  I have reformated my desktop and its still not working.  I am very upset.  Where is the answers for this.  I can log in from anywhere but the one computer I need it to.

Answer 14

Same here! This problem is with all the office programs, word, excel and onenote. I can't sign into skydrive in the programs. I type in my credentials and the login window keeps popping up as if my credentials are wrong...but they are not! This is very annoying as I am trying to save to the "cloud"!! The only way for the program to log in is to open a skydrive file and then the program logs in automatically, but it's unable to sign in when the user types in their credentials. I fix to this problem needs to be addressed ASAP!

Answer 15

I have the same problem.  I always get this error message when ONeNote asks me to log in to Windows Live: ""We can't sign in because the network isn' available.  Make sure your computer is connected to the Internet and try again."

Did anybody find a solution?

Answer 16

I'm having exactly the same issue.  Anybody?

---

QC

Answer 17

exact same thing happen to me. really annoying!!.. someone please help. i will just keep trying. will let you know if i find the solution

Answer 18

I managed to fix my issue by doing this in Internet Explorer

1. Click 'Tools' on the menu, then click 'Internet options'
2. Then click the 'Privacy' tab
3. Change the privacy setting to Medium-High

This affects the way Internet Explorer handles cookies.  Any setting higher than Medium-High will prevent OneNote from connecting to your SkyDrive.

I personally dislike this behaviour because I prefer to block all cookies and set up an explicit 'allow list'.  But I also want OneNote connectivity and it seems like I can't have both :(

---

QC

Answer 19

Same problem for me, restoring IE defaults did not help. Removing all windows account information did not help. changing security settings did not help. This is driving me insane, and I will probably switch to a Google Drive equivalent shortly.

Answer 20

same issue. tried all solutions above.

also in onenote program, i cannot sign in to skydrive and create a new notebook.

when opening existing notebooks, error message "the thread is not in background processing mode". error code 0x80070191

Answer 21

I am having the same issue

my workaround was to make a local notebook and then choose the skydrive folder as the location to save my notebook

no requests for user names or passwords and notebook is syncing fine.

not the answer you wanted but it does get the job done.

thoughts welcome

Answer 22

I got this working

1.  Sign out of Skydrive on IE. 

2.  Close OneNote from task manager (it runs in the background by default)

3.  Sign in to Skydrive on IE.

4. Create a new OneNote doc.

5.  Click the link to "open in OneNote"

They were finally syncing the way it is supposed to.   

Answer 23

This worked perfectly!  thank you!

Answer 24

Thank you!

Answer 25

I downloaded the Windows Essentials Sign-In Assistant and that seems to have fixed the issue.

Answer 26

thanks .. worked :)

Answer 27

I got this working

1.  Sign out of Skydrive on IE. 

2.  Close OneNote from task manager (it runs in the background by default)

3.  Sign in to Skydrive on IE.

4. Create a new OneNote doc.

5.  Click the link to "open in OneNote"

They were finally syncing the way it is supposed to.   

Thank you kind sir!

Answer 28

This didn't work for me *sigh*. I having been fighting with this problem all day and I think I might have to give up. I have been syncing by saving my OneNote files to skydrive rather than setting up a proper cloud sync, but this doesn't seem to work well. I have no problem syncing other office documents (ie. excel) to skydrive; that works flawlessly. Shouldn't it be the same thing for OneNote? 

I have tried all the advice on this thread (changing security setting in ie., installing MS Live Essentials, and the sign-out then close OneNote then sign-in and create new then sync -- nothing worked.

wtf!?! This is so frustrating! Does anyone have any other advice? I might just breakdown and do a clean install of window/office to see if that helps. I know it sounds extreme but I'm too invested in this to quit now.

Answer 29

Thanks. This was the solution in my case.

Answer 30

If you have already installed Windows Live Essentials, and changed the security settings in Internet Explorer, one more thing you could try, which worked for me:

In Internet Explorer, go to Tools>Manage Add-ons.

Make sure that the appropriate Add-ons are enabled, i.e. Windows Live ID Sign-In Control, Send to OneNote and OneNote Linked Notes. Basically, enable all the Microsoft Add-ons.

Also, re-start your computer after doing this - the changes won't take effect until you do.

Answer 31

I also have this problem. I find it very annoying because I use the notebooks for school. If they can't sync, I'll have to switch. None of the things mentioned here work :(

Answer 32

Fixed my problem! 

Answer 33

I got this working

1.  Sign out of Skydrive on IE. 

2.  Close OneNote from task manager (it runs in the background by default)

3.  Sign in to Skydrive on IE.

4. Create a new OneNote doc.

5.  Click the link to "open in OneNote"

They were finally syncing the way it is supposed to.   

you officially rule, thank you

Answer 34

You are my new hero!  I've been frustrated by this problem for more than a year.  Thanks!

Answer 35

I had the exact same problem everyone's describing here, and here's what I had to go through to finally get it working again. I'll list the possible steps in order of severity of what you might have to do to make this work:

1. Close Onenote and Skydrive if they're running. Go to your credential manager in Control Panel.  Remove all credentials associated with it (rule of thumb: if you're not sure what the credential is for, remove it anyway. Worst case scenario, you have to re-type a username/password for something the next time you use it). Now re-open Onenote and Skydrive and see if it's working. If not, move on to next step.

2. Make sure Onenote and Skydrive are closed, then RENAME (not delete) the offline cache file located in

C:\Users\%username%\AppData\Local\Microsoft\OneNote\14.0

The file is named OneNoteOfflineCahce.onecache

RENAME this file (once again, NOT delete, in case this causes problems, you can restore the file) to anything else (I Just added in all caps OBSOLETE to the end of the file name, but before the file extension). This will trick Onenote into thinking there is no offline cache file, and it will create a new one. Now make sure your credentials are removed in the control panel, and re-open Onenote and Skydrive, and see if it will sync. If not, move on to step 3.

3. Close Skydrive and OneNote. Now open IE (cringe) and wipe out the cache (history, cookies, etc) and close IE. Keep Skydrive and OneNote closed while you do steps 1 and 2 again. NOW you can open Skydrive and OneNote. For me, this is where it finally started syncing again. If it still doesn't for you, then I don't know.

Hope this helps :)

Answer 36

This worked! Nothing else was working until I tried all 3 of the steps that you mentioned. Thank you so much for your help!

Answer 37

Hi,

I had tried all the above method. None of them worked.

At first I cannot sync my Web notebook.

I read some threads and they thought me to close the notebook and reopen.

After that, I cannot reopen it at all.

I clicked Sign In under Open Notebook (open from Web), there will be a pop-up asking if I am the user.

But after I click I am the user. There is no response from the OneNote. No error message.

Basically I just did not manage to sign in.

I have using it so well for my work, since yesterday this problem started. I cannot work at all, I feel like I am cripple.

Really need helps here.

Thanks.

Answer 38

Thank you sir!

I did step 1 and 3 but skipped nr. 2 and it solved the problem for me!