Outlook 2010 Out Of Office error message

Question

Hi,

We are running Exchange 2007 on a Server running 2008. Clients are running Outlook 2010 on Windows 7 64 Bit SP1 machines.  When the users try and activate Out Of Office they receive an error message saying 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.'

What could be causing this?

Regards

 

Andrew

Answer 1

 

Hi

Just came across this issue today and I will relate what worked for me.

Environment: Exchange 2010, Outlook 2010, Windows 7 x64 SP1

I was trying to activate my OOF and was receiving the same message but it was just on my machine. My co-workers was working properly. I'm not totally sure what the cause is but mine is fixed. I figured it had to be a client issue so no mods where made to server configuration.

Steps:

Hold down CTRL + Right Click Outlook icon in system tray

Choose 'Test email autoconfiguration'

Uncheck 'Use Guessmart' and 'Secure Guessmart Authentication

Test

If you receive errors, note which address it is trying to resolve to

Start, Run, regedit

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover (substitute 12.0 for Office 2007)

The following entries had a value of 1 for me, I changed them to 0

ExcludeHttpsAutodiscoverDomain

ExcludeHttpsRootDomain

ExcludeScpLookup

ExcludeSrvLookup

ExcludeSrvRecord

 

Close and reopen Outlook

Test autoconfiguration again, note results

Try to set OOF again. In my case it worked so I went back and changed the registry entries previously modified back to 1 and everything still functioned properly.

 

Hope this helps.

This also seems to have fixed why my online archive in Outlook 2010 was not showing up as well.

***Update: We also use MS Lync 2010 and after making the changes above Lync complained of not being able to sync with Exchange. Running a repair on the Lync installation resolved the issue.

Answer 2

Hi,

When I navigate to  HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover, I don't see any of the above entries listed to change the values?

Regards

Andy

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Regards Andy

Answer 3

Hi,

I'm also having this issue, Outlook 2010, Exchange 2007 but it's hit & miss. I have seen it working sometimes & not others. 

I have tried the above steps that lexx3526 suggested, but unfortunately I also didn't have those entries in registry so I decided to create them and it still didn't make a difference. The Test Email Auto-configuration presented:

SMTP=email address

Local autodiscover for domain starting

Local autodiscover for domain Failed (0x8004010F)

Redirect check to http://autodiscover.domain/autodiscover/autodiscover.xml starting

Srv Record lookup for http://autodiscover.domain/autodiscover/autodiscover.xml failed (0x80004005)

Can anyone shed some light on this issue? Outlook is fully patched by the way along with the server.

Answer 4

Hi,

I'm also having this issue, Outlook 2010, Exchange 2007 but it's hit & miss. I have seen it working sometimes & not others. 

I have tried the above steps that lexx3526 suggested, but unfortunately I also didn't have those entries in registry so I decided to create them and it still didn't make a difference. The Test Email Auto-configuration presented:

SMTP=email address

Local autodiscover for domain starting

Local autodiscover for domain Failed (0x8004010F)

Redirect check to http://autodiscover.domain/autodiscover/autodiscover.xml starting

Srv Record lookup for http://autodiscover.domain/autodiscover/autodiscover.xml failed (0x80004005)

Can anyone shed some light on this issue? Outlook is fully patched by the way along with the server.

To resolve this issue for the autodiscover.xml go to the Exchange Server and start the IIS mmc.
Expand the Default Website en select the Autodiscover Virtual Directory.

Set de SSL settings for the client to Ignore.

Run the 'Test Email Auto-configuration' again.