Windows Compatibility

Question

Hi,

I get an error when i try installing a software on Windows 7 64 bit OS. The software is compatible with 32bit Windows XP or Vista:

"KB893803v2 Setup Error
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This KB893803v2 is for a different hardware platform."

I tried using the compatibility mode but in vain.

Any suggestions?

Regards,

gitean

Answer 1

Hi gitean,

 

Thank you for your post in MSDN forum.

 

After I have researched your concern, I found that KB893803-v2-x86 is included in Windows Installer 3.1. Windows Installer 3.1 Redistributable supports Windows 2000 with Service Pack 3 or later, Windows XP, Windows XP Service Pack 1, Windows XP Service Pack 2 and Windows Server 2003.

See: http://www.microsoft.com/downloads/en/details.aspx?familyid=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en

 

I would recommend that you could install Windows Installer 4.5 on Vista or Windows 7 and try it again.

Please check the following link: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en

 

Frankly speaking, if you have any issues about Windows Installer, you could also consult your concern in Windows Installer forum.

WI forum: http://www.sevenforums.com/windows-updates-activation/

 

CHEERS,

Larcolais

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Answer 2

Thanks Larcolais..but it didnt work on Windows 7.

I tried installing Windows6.0-KB942288-v2-x86.msu on Windfows 7 but it didnt allow saying ~ "This installation is not applicable for your system" and I couldnt find any other compatible  installer for Windows 7 in the above link that you provided.

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Regards, gitean