Certification Processing Failed - No reason other than "Contact Support". What do we need to do?

Question

On 9/21/2009 we received a "Certification Processing Failed" message when we submitted the IntelliGolf Eagle OTA software for the Pocket PC and the WM Smartphone platforms.  But, there was no Detailed Report provided.  It just said "Contact Support".  So, we did.   Twice the Microsoft folks (Vijay and Jo) replied with "engineering is evaluating the issue now and we will get back to you shortly".  It has now been almost 6 weeks without any answer.   Would someone get back to us so that we can fix/re-submit the IntelliGolf (www.intelligolf.com) application?

Thank you! 

Answer 1

Guess it is the same issue I got after submitting my app to the UK market. See No. 3 on my list of current problems with the marketplace:
http://social.msdn.microsoft.com/Forums/en-US/mktplace/thread/9a67feff-3498-493c-af00-e01fa7d74f88
For me it is about 6 weeks too, that I was told that engineers would correct the error, but nothing happened until now.

Good luck

Answer 2

Hi IntelliGolf,

My apologies, I will get you an answer asap. 

Thanks
Jo

Answer 3

Jo;

Any thoughts or answers yet???  It's now November 23rd.

Thanks,

IntelliGolf, Inc.

Answer 4

This may need investigation in your specific case. Please issue a support email via your dashboard with relevant details.

---

Mike, Microsoft