Netflix Banner Ads malware caused by Silverlight

Question

Banner Ads piggybacking on Silverlight when watching on NETFLIX resulting in inability to use full screen/volume control/on-off/access other episodes. Netflix states it is my computer's problem & Microsoft would only uninstall/reinstall Silverlight. The banner ads returned the next day. Both state this is a Silverlight problem. Why is Silverlight not taking any steps to assist  us? We need help. Can anyone help us? Some of us are not computer technical savvy. Plz help. There must be a way that Silverlight or some smart hacker can block this malware.

Answer 1

Check your extensions and add-ons for your browser for something you didn't install.

Answer 2

Mine was a coupon extension thing in chrome that I uninstalled and it got rid of the banner upon refresh of the netflix page.

Answer 3

The problem was resolved for me by removing an add on in Firefox. Go to Tools | Options and on the General tab, lower right there is a button to manage add ons, just click this.

On the left, 2nd from the top is Extensions, click this.

You'll see an extension for Giant Savings.  Remove it.

If you click the Restart Now link, though, it will reinstall itself.  Once it is shown as removed, close down Firefox and restart it.  The banner ad will be gone.

Not sure of where this lives in IE or other browsers but have at it.

Now ... back to the Twilight Zone.  Full Screen again ... at last. :)

---

Michael Durthaler