Not getting notification from health vault

Question

Hi,

    I have created an child application id "4ce0d2ed-5561-4598-abf7-8f23d2e7cc0a" under the master application id "8df99894-5f36-489a-a8fd-ffe6b25b8efb"(US PPE) and added subscription for the application id  "4ce0d2ed-5561-4598-abf7-8f23d2e7cc0a" but I am not getting any notification from health vault when I change a authorized record's data

Answer 1

Hi Pradeesh,

Can you give an example of the Thing Type that you are expecting the change notification? Also, make sure your notification URL is reachable.

Thanks
Santhosh

Answer 2

Hi Santhosh,

                 The Thing Type I am expecting for a notification is 879e7c04-4e8a-4707-9ad3-b054df467ce4 (Blood Glucose Measurement)   and my notification URL is https://sync-003.grcdemo.com/HVNotificationHandler.ashx which is reachable

The subscription id is 2885cc5c-4cd2-44f0-bc04-80d45f1e82ed

SharekeyInfo Version is 3

 Thanks,

Pradeesh

Answer 3

Hi Pradeesh,

We are currently investigating the issue. I will update this thread as soon as we have more information.

Thanks
Santhosh

Answer 4

Hi Pradeesh,

Can you check again and let me know if you are still experiencing problems?

Thanks
Santhosh

Answer 5

Hi Santhosh,

                            I am still not getting the notification.  I have a created a subscription earlier (last month) for another child application id 76d37809-64f4-4bdc-8730-555f1f8a650a ( master application id is "8df99894-5f36-489a-a8fd-ffe6b25b8efb"(US PPE)) for which I am getting notifications correctly. But I am not getting notification for the newly created subscription(created 4 days back) which was mentioned in this thread.

Thanks,

Pradeesh

Answer 6

We are still investigating. Thank you for your continued patience.

Thanks
Santhosh

Answer 7

Hi Santhosh,

                       I am now receiving the notifications from Health Vault. Thanks for your help.

Thanks,

Pradeesh.

Answer 8

Thanks Pradeesh for letting us know. We have identified the root cause and has since been rectified.

Santhosh