Connection center couldn't connect to HealthVault

Question

When I start connection center, it says "Initializing, wait a few moments", then comes up with "Connection center couldn't connect to HealthVault"

and gives a retry and exit button...  retries have the same issue, exit closes it down.  Installed the 4.1 for win7 version, have uninstalled/reinstalled, cleaned the registry, made sure there were no more files left etc.

I never get prompted for a user/pass, and if I go to tools, add a user and add my healthvault to it, that process works.  However, trying to run the connection center again gives the same results.

I am running Win 7 Ultimate 64 bit.

attached is a screen shot

Answer 1

Do you have any firewall settings perhaps that might be blocking connection center from being able to talk to HealthVault?

Answer 2

I had thought that may be an issue, so I disabled windows firewall.  What port(s) need to be open so I can configure my router to make sure?

Thanks

Answer 3

HV Connection Center requires https access to platform.healthvault.com. This error is usually due to a local firewall prohibiting the app from accessing the network, or on corporate network, a domain or network level policy preventing the same.

Answer 4

HV Connection Center requires https access to platform.healthvault.com. This error is usually due to a local firewall prohibiting the app from accessing the network, or on corporate network, a domain or network level policy preventing the same.

Received a direct reply from HealthVault support:

"

Dear David,

 

            Thank you for contacting Microsoft HealthVault support.  We understand you are encountering an error with Microsoft HealthVault Connection Center.  You mentioned the message is it cannot connect to Microsoft HealthVault.  We are happy to assist you with your service request.

 

            If you are using Internet Explorer 9 we advise uninstalling and reinstalling it on your computer.  To uninstall Internet Explorer 9 you can follow the instructions listed below.

 

1.     Click the Start button Picture of the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane
2.     Under Uninstall an update, scroll down to the Microsoft Windows section
3.     Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes
4.     Click Restart now

You can then reinstall Internet Explorer 9 by following these instructions

1.     Go to the Internet Explorer 9 download page (http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages)
2.     Select the language you want to install and your version of Windows, and then click Download
3.     Click Run in the File Download dialog box, and then click Continue in the User Account Control dialog box
4.     Click "Restart now"

By following the above instructions you will be able to uninstall and reinstall IE9.  After you complete the above steps re-attempt to use Microsoft HealthVault Connection Center.  If this does not resolve your issue please let us know, we are here to be of service.

 

We would like to inform you that you may be selected to give your feedback about our correspondence. We would appreciate any input that you have on how we are providing service, and how we can perform better for all of Microsoft HealthVault's customers. If you are selected to participate in this survey, we would certainly appreciate you taking the time to give us your opinion. 

 

We have documented this correspondence under Service Request number 1174684647, please use this number if you communicate with us again about this concern, we will make every attempt to respond within 24 hours during our hours of operation, Seven to Three (MDT), Monday through Friday. It is possible that your email spam filters may block our response; please check your junk mail folder if you do not receive a response from a support agent within 24 hours. 

 

Thank you again for using Microsoft HealthVault; if you have any further questions or concerns, please feel free to send us a response, we are happy to help.

 

 

          Always at your service,

          Paul

          Microsoft HealthVault Support"

This fixed the issue