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Bluetooth Keyboard - Asking for Passcode

    Question

  • Hi all,

    I had the keyboard paired and working yesterday, but today it wouldn't connect. I removed it and tried to re-add it, but now its asking me for a passcode. I tried 0000 but that didn't work...

    Any thoughts?

    Saturday, September 17, 2011 4:29 AM

Answers

All replies

  • pbounaix,

    Let's start with something easy.  Check the batteries and replace with new ones.  A few people unboxed to find near dead batteries and that can cause problems.

    The next thing is to launch System Restore and pick a point where the keyboard was working fine.  That old chestnut of support that often works.

    Let us know the results,

    Charles

    Saturday, September 17, 2011 7:19 AM
  • I'm having a similar issue, in that I am getting prompted for a passcode, but this is the first time I've tried pairing the keyboard (I didn't take the keyboard out of the box while I was at Build). How do I find out what the passcode is?
    Sunday, September 18, 2011 2:21 AM
  • The PC should generate the passcode during the "Add Device" interaction and then you enter the passcode on the keyboard.  It sounds like the PC is expecting the keyboard to generate the passcode (or have a fixed one)? 

    Did you get a copy of the flyer with instructions for pairing the keyboard?  I don't have a scanner handy, but here are the steps from the flyer...

    1. Press and hold the power button on the right hand side of the keyboard for ~3 seconds until the blue LED starts to flash slowly (alternating two flashes and a pause).
    2. Tap "Control Panel" on the Start Menu.
    3. Scroll down and tap "Devices" in the left panel.
    4. Tap the "Add a device" icon in the right panel.  You should see the Samsung Bluetooth keyboard appear in the device list.
    5. Select the keyboard.  You will be presented with a passcode.
    6. Type the passcode as shown on the keyboard and press Enter.
    7. Your keyboard is now ready for use.

    The flyer also emphasises that, when turning the keyboard off and on, the power button should only be pressed for ~2 seconds until the blue LED comes on and should be released immediately after the LED comes on (otherwise the keyboard may end up back in pairing mode).

    There's also a troubleshooting section in the flyer...

    If you have previously paired your Windows system with the keyboard, but it does not seem to function, follow these steps to troubleshoot the issue (you can also refer to the release notes for any further issues you may encounter).

    1. First check the batteries and make sure they are fresh.
    2. If the batteries are good, go to the "Devices and Printers" folder (you can do this by typing "Device and printers in the Start menu and selecting the "Settings" tab).
    3. Select the Samsung Bluetooth keyboard from the "Devices" portion of the list.
    4. Select "Remove Device" from the top menu.
    5. Click "Yes" to remove the device.  The Samsung Bluetooth keyboard will disappear from the list.
    6. Follow the steps in Discovering and associating the keyboard with Windows section above to re-associate your keyboard.

    The release notes can be found here (pdf).


    Sunday, September 18, 2011 3:32 AM
  • Hi,

    If the keyboard is asking for a passcode, you can enter "0000"+Enter on the UI, and then "0000"+Enter on the physical keyboard. It should then work.

    Thanks,

    Eric Li [MSFT]

    • Proposed as answer by EricLi [MSFT] Sunday, September 18, 2011 5:43 AM
    Sunday, September 18, 2011 5:42 AM
  • Hi Eric,

    I tried the "0000" passcode but it didn't work.  Any other ideas?

    I have connected this keyboard before but that time it prompted me with what digits to type on the keyboard.  This time it is the reverse, it want's me to enter the keyboard key onto the screen (using the Soft touch screen keyboard).  However, as mentioned, I don't know what the correct keyboard key is.

    Thanks,

    Mark

    Monday, September 19, 2011 3:22 AM
  • I'm having the same issue. The first time I tried to add the device the tablet displayed an 8 digit passcode. I entered it and it did not connect to the device. I didn't write the passcode down because I expected to see it the 2nd time I tried to connect but now I just see a message prompting me to "enter a passcode" with a tooltip indicating it might be on my keyboard (which it's not) or in the documents that came with it (checked and it's not in those either). Regular USB keyboards work fine.
    Monday, September 19, 2011 7:25 PM
  • When it prompted you for the password, were you in bluetooth pairing mode? That is, did you hold down the power button until the blue light on the keyboard repeatedly flashed? If so, did you remember to enter it on the computer first? On the soft keyboard, type 0000, press enter. Then on the physical keyboard, type 0000, press enter.

    Monday, September 19, 2011 7:46 PM
  • Hi, did you enter "0000" on both the UI and also in the physical keyboard. It should pair only if you do that.

    Thanks,

    EricLi [MSFT]

    Monday, September 19, 2011 7:52 PM
  • That worked. On the UI keyboard it was "0000" then clicking the "Add" button (Enter wasn't wired up to it for some reason). Entering "0000" + Enter on the physical keyboard connected the devices.

    Thanks guys!

    Monday, September 19, 2011 8:21 PM
  • Thanks all, I have the same trouble. I fixed that with the following sequence.

    Power on keyboard with 5 seconds button on. Keyboard will start with LED slow two flash mode.

    Go to Device menu and "Add a device". Select Keyboard.

     

    On the UI keyboard, input "0000" (no enter), and touch "add".

    Then on the physical keyboard, input "0000" + Enter.

    It should make start connecting.

    The UI changes into connecting view. But it already connected.

    You can test with pushing "Windows Key" on the physical keyboard.   

    After connected, both LED on keyboard was automatically turned off. It is still working normally.

     

    Tuesday, September 20, 2011 12:09 AM
  • Yup... that did it.  Thanks!

    Mark

    Tuesday, September 20, 2011 2:23 AM
  • Tuesday, September 20, 2011 2:58 PM
  • Thanks, Frank and Tim! I had to go through the removal procedure you outlined in your answer (through "Devices and Printers") and then I could pair the keyboard again...

     

    Do you know why it went in that 'zombie' mode? What did I do that caused this and how can I prevent that from happening again?

    Wednesday, September 28, 2011 1:25 AM
  • This does not work when using Windows 7 Ultimate.

    Anyone have a solution to connect the device when using Windows 7 instead of the Windows 8 Preview build?

    Friday, November 18, 2011 7:11 PM
  • Screwba,

    same for me. I just successfully paired the keyboard with another machine, so it really must be the Win 7 Bluetooth driver.

    Will try with the one from Samsung web site, and keep you posted.

    Regards,

    Stefan

    Monday, November 21, 2011 7:54 PM
  • Indeed: the Bluetooth driver from the Samsung website does the trick, the keyboard pairing works.

    Download it here: http://www.samsung.com/us/support/downloads/tablet-pcs/XE700T1A-A03US

    It's the "Bluetooth (Driver) (ver.2.0.0.0)" download, 156.52MB.

     

    Regards,

    Stefan

    Monday, November 21, 2011 11:03 PM
  • Alright, I'm afraid I still need assistance here... like everyone the first pairing worked like a charm, then I had to go through the procedures outlined above (i.e. remove the keyboard from the standard control panel, use the 0000 passcode trick...) because the pairing would break from time to time (why??)

     

    Now I am at the point where neither the Metro-style "Add a Device" nor the classic one will even find/list the keyboard as an available device (and believe me, the keyboard is in pairing mode and the batteries are good).

     

    If I go the good old Device Manager, however, I can see SAMSUNG Keyboard under the Bluetooth category. But as you know, you cannot enter pairing settings  from here. So I tried uninstalling the keyboard from here and rebooting, so that the "Add a Device" can "re-detect" it... without success.

     

    Any other idea??? Will anybody from Microsoft and/or Samsung ever publish a complete troubleshooting guide for this? Or better yet: fix it through Windows Update? Thanks in advance...

    Tuesday, November 29, 2011 5:36 AM
  • Stefan,

    I had this driver installed already but for giggles tried to pair it again and it worked.  Go figure...I fought with this for 2 days so I decided it must just not be working on my tablet...

    Needless to say, I am a happy camper now.

    This is now my primary computer.  I am not worried about the GSM support as I am in Canada and everywhere I go has wireless which I can connect to or I can tether using my Android phone.  When this device gets released in Canada, I will probably look at getting some plan for it though.

    Thanks all.

    -S


    -S
    Friday, December 09, 2011 4:14 PM
  • Ugh ... I'm hit with this problem too.  The 0000 trick isn't working, reinstalling the driver isn't working ... this has been my biggest issue with the DP so far.. 
    Saturday, January 14, 2012 10:09 PM
  • exactly same for me

    After bluescreen, I can not get the pairing back. Wasted 4 h for that

    Sunday, June 10, 2012 9:29 AM
  • I'd tried this on the RTM version and it didn't work with a code of  0000 until I used an 8 digit code.. in my case  12345678

    Also there is no "add" button, so I used  the "next" button

    Friday, August 17, 2012 7:13 PM
  • I had the same problem and none of these solutions worked for me so I took the batteries out of the keyboard for like 15 seconds and then put them back in and tried the pairing again and it worked like brand new prompting me with a new passcode

    Saturday, November 10, 2012 2:17 PM
  • Thanks! I just solved my bluetooth mouse issue on windows 8.1 system following your steps :)
    Thursday, November 14, 2013 5:52 AM