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Secure Download Manager not starting download? (Dreamspark)

    Question

  • Hello,

    for the past days I've been trying to download Windows 7 64bit (German) from Dreamspark. The download worked fine until it hit 45% and just stopped. No error messages or similar appeared. ( I've downloaded Windows 8 with no problem a couple of weeks ago, so the problem is not my firewall / antivirus / settings..; tried different Systems.)

    I've deleted the already downloaded files and restarted it, tried to download different files and even asked two friends to try to download something, unsuccessfully.

    The problem is obviously on there end, not mine. Any ideas? I've been waiting for support for about 2 days..

    Thank you

    Friday, November 16, 2012 12:14 PM

Answers

All replies

  • what support team did you contact Wizzo91?

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Friday, November 16, 2012 2:43 PM
  • I have very same problem with Secure Download Manager:

    - Download stucks on 0%, there is data transfer but there is no progress
    - Download starts, then after while of downloading ( about 30 minutes) it stops (complete lack of any data transfer) and then starts again or not. If it finishes downloading i get CRC error and SDM ask to download file again
    - Download starts (or is stuck at 0%) and i get error:
    "The download cannot be completed. If a location selection is available for this  product, select another location. If no location selection is available, the download may fail to complete because no Internet connection was found, the  Internet connection was lost or a firewall or proxy server exists between the client station and hosting location. Please try again later."

    From SecureDownloadManager.log [Download] [Error] OnErrorMessage FileKey 1 http://software.dreamspark.com/dreamspark/POLISH/pl_windows_7_professional_x64_dvd_x15-65829.01.sdc 503

    The error repeats when i try again, but if it eventually starts to download i get CRC error at 100% and SDM ask me to download file again.

    Notes:
    - It happens both with my antivirus and firewall enabled and disabled (Microsoft Firewall is disabled)
    - I have Internet Explorer 9.0.8112.16421, 9.0.11
    - I have fully enabled javascript and activeX
    - My Java and Flash plugins are up to date
    - I tried to use diffrent internet, errors happens both at my home and at university campus internet
    - I already tried to download sdx file again, delete previously downloaded files and start again, reinstall SDM and reconnect internet, reboot my computer, clear cookies and browser cache.

    - Of course my internet connection is fully working, all other programs are downloading and uploading data flawlessly, only SDM that im forced to use is having problems.

    Im from Poland and since few days (i wanted to download something again) it completly is not working. Its great to have access to so many programs but its sad i cant download anything because of that Secure Download Manager

    I used "contact" form on onthehub site (that i use to order and download SDX files) but no response, today i send mail to dreamspark@kivuto.com and waiting for response. Is there any other mail i can send my problem to? Its getting really annoying i have access to so much programs but cant download any because of this Secure Download Manager :(

    Friday, November 30, 2012 7:22 PM
  • Thanks for your post and sorry about the frustration.  Please see my post here for more info on DreamSpark Download issues:

    http://social.msdn.microsoft.com/Forums/en-US/msdnfeedback/thread/734791a6-ecd0-4c4d-9d98-45394f201ef5 

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Friday, November 30, 2012 8:16 PM
  • I have tried to use SDM to access applications in my MSDN account and have *never* been successful.

    I have tried on different networks, different hardware, different operating systems (Win 7 64 bit and Win XP 32 bit). The program *never* downloads *any* bits of information; it's always at 0%. There's always The Pirate Bay, but that's not an acceptable option, especially in a workplace setting.

    Microsoft did the right thing with Windows 7 ISOs being hosted directly on digitalriver. Why are all other MSDN applications requiring SDM? If it ain't broke, don't fix it. And if it (SDM) is broke, just give us an FTP server for crying out loud!

    Friday, January 25, 2013 4:52 PM
  • Everyone having issues downloading from DreamSpark, 

    Please see the updated post at the top of this thread: http://social.msdn.microsoft.com/Forums/en-US/msdnfeedback/thread/734791a6-ecd0-4c4d-9d98-45394f201ef5

    Thanks!

    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Friday, February 08, 2013 10:44 PM
  • Hi,

    I really need visual studio 2010 for my university course. And after trying everything that has been suggested on this forumn and everything that i could humanly think of i am still unable to get the sdm to download visual basic 2010. Is there any other way that i can download visual studio 2010 because this is really putting me behind.

    Thanks in advance for your prompt reply,

    Corey

    Friday, March 08, 2013 10:45 AM
  • Hi

    I am trying to download MS Windows 8, installed SDM, but clicking on download .sdx is not opening the http://e5.onthehub.com/ webpage. A message appears saying SDM has stopped working. Any ideas please?

    Sohail

    Tuesday, April 16, 2013 12:10 PM
  • I'm a Sys Admin at a university that subscribes to Dreamspark.  There are two issues: firstly if you use IE10 to access the site and then click on Download (for example Visual Studio Express 2010) nothing happens, you never get the popup with the SDM download - the pop-up blocker was off.  Also I tried to use the Support form, but again that fails on IE 10 but it's OK on IE 9 - although I've not so far had a reply.

    Secondly using IE 9 on Win7 32 or 64 bit,  the download within SDM never starts, just stays at 0% for a minute and then comes up with an error message at "The download cannot be completed. If a location selection is available ...".  I tried it on several different PCs and networks, all with the same result.  I tried downloading to different folders all with the same result.  Eventually I found an old XP PC and it worked on that.  Then eventually having installed it I find that it's only an evaluation version anyway so it's no use to us.

    I'm very unhappy with this, we've paying for something that's completely useless.  Ever thought of testing your site with IE10?  Just unbelievably incompetent and unproffessional of Microsoft.

    Wednesday, June 05, 2013 12:52 PM
  • Guys its been over a year that this SDK does not work for me. Don't lose your time with this trash. Just find your download from somewhere else and use the product key that dreamspark provides you.
    Tuesday, December 03, 2013 8:54 PM
  • I have been facing this problem too. It's been over 6 months now!! 
    Sunday, January 19, 2014 10:32 PM
  • Can someone assist me on this I have so many things to be done! I have no clue why Windows OS 8 has so many issues. 
    Sunday, January 19, 2014 10:32 PM
  • Can someone assist me on this I have so many things to be done! I have no clue why Windows OS 8 has so many issues. 

    Perhaps it would be good if you could share your situation so that i can assist you over here or in person

    Thanks

    Wednesday, January 22, 2014 7:51 PM
  • Secure Download Manager posts are off topic for this forum. Students having issues with the SDM should email dreamspark@kivuto.com and be sure to enter “SDM issue” on the subject line of their message.  SDM Issue emails must include:

    • Order #
    • A detailed description of the problem, including steps taken and error message.  Screenshots are highly preferred.

    DreamSpark Students having any other issue with the service need to get help from their Program Administrator.  Contact the Program Administrator by clicking the help link at the top of the student Webstore, and then scrolling down to the bottom of the page and clicking Contact Us.

    If you have any questions about the above, please reply to this thread.

    Thanks, Mike

    MSDN and TechNet Subscriptions Support <br/> Read the Subscriptions <a href="http://blogs.msdn.com/msdnsubscriptions">Blog! </a>

    Tuesday, January 28, 2014 3:55 AM