none
This copy of Windows is not genuine Build 7601 Windows 7

    Question

  • I have looked at the other solutions to this type of problem but this is different in the sense that I have used the Microsoft Genuine Advantage Diagnostic tool (1.9.0027.0) which I found here on the forum. The tool has validated the copy but I continue to get the message <Optional update delivery is not working> You may be a victim of software counterfeiting. I am confused as to what to do next. The background went black but the icons are all there and I'm able to go online, obviously. Below is the message I received from the tool.

    Please help this is preventing me from downloading and using any of the Microsoft office tools. Thank you in advance.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C1FA2901-2A87-474B-99D3-AA146EDA7123}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\AL\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1FA2901-2A87-474B-99D3-AA146EDA7123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3505354278-207298283-2795157681</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061209000000.000000+000</Date></BIOS><HWID>2CC23207018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65241</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:20:2012 16:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAgABAAAAAQABAAEAnJ9a0q5+TsOy9VzeVsom2sD18CA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          bMk    
      FACP            DELL          bMk    
      HPET            DELL          bMk    
      BOOT            DELL          bMk    
      MCFG            DELL          bMk    
      SSDT            PTLTD         POWERNOW
      SLIC            DELL          WN09   

    Wednesday, July 18, 2012 12:53 AM

Answers

  • Hi,


    I suggest you can also try the following:


    1. Check whether the key and version of Windows 7 match the COA tag at the bottom of the computer.


    You may refer to the following link to find COA.

    http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging


    If the keys are different, you can try the following steps to change it.


    1) Right-click on the Computer desktop shortcut and go to Properties.

    2) At the bottom of the window, click on Change Product key.

    3) Enter your product key in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and press Enter.


    2. Boot into Clean Boot Mode and test the issue again.


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    Friday, July 20, 2012 2:54 AM
    Moderator

All replies


  • Please run a full CHKDSK and SFC scan....
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
     Select Run as Administrator
     - the Elevated Command Prompt window should pop up
     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,
     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size
     of the drive, so be patient!
     
     After the CHKDSK has run, Windows should boot normally
     (possibly after a second auto-reboot) - then run the SFC

     SFC -System File Checker - Instructions
     Click on the Start button
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
      Select Run as Administrator - the Elevated Command Prompt window should pop up
     At the Command prompt, type
     
     SFC /SCANNOW
     
     and hit the Enter key
     
     Wait for the scan to finish - make a note of any error messages - and then reboot.
      Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 18, 2012 8:46 AM
  • Hi,


    I suggest you can also try the following:


    1. Check whether the key and version of Windows 7 match the COA tag at the bottom of the computer.


    You may refer to the following link to find COA.

    http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging


    If the keys are different, you can try the following steps to change it.


    1) Right-click on the Computer desktop shortcut and go to Properties.

    2) At the bottom of the window, click on Change Product key.

    3) Enter your product key in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and press Enter.


    2. Boot into Clean Boot Mode and test the issue again.


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    Friday, July 20, 2012 2:54 AM
    Moderator
  • With an Access Denied error for the Product Key??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 20, 2012 6:52 AM
  • With all respect to Leo and Vincent - on what planet is that supposed to be an Answer to the user's problem?

    The user has a premissions problem on at least one file critical to the SPPSVC processes - and you suggest that changing the Key is an answer?. Have you ever tried doing it under such circumstances?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 31, 2012 7:16 AM