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why windows 8 update failed or canceled

    Question

  • I have tried updates windows 8 , then I checked on update history some success some are failed ,canceled,

    How to retry the failed and canceled updates ? Since i have been followed links and KB with no download links...


    Saturday, October 29, 2011 7:12 AM

Answers

  • //
    // MessageId: WU_E_DM_NOTDOWNLOADED
    //
    // MessageText:
    //
    // The update has not been downloaded.
    //
    #define WU_E_DM_NOTDOWNLOADED            _HRESULT_TYPEDEF_(0x80246007L)
    
    
    //
    // MessageId: BG_E_NETWORK_DISCONNECTED
    //
    // MessageText:
    //
    // There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
    //
    #define BG_E_NETWORK_DISCONNECTED        0x80200010L
    

    The updates fails because you have network issues.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, November 01, 2011 4:03 PM
  • Hey Idforwin8metro,

     

    KB2617028 is offered through Windows Update while using Windows Developer Preview. From the information above it looks like update KB2617028 was initially cancelled, but then installed successfully on the same day.

    "Update for Windows Developer Preview (KB2617028) Successful Important 9/28/2011
    Update for Windows Developer Preview (KB2617028) Canceled Important 9/28/2011"

     

    For the Definition Update for Windows Defender - KB2267602 updates, it appears that you have been able to successfully install the latest definition files since 10/16/2011. Since you haven't had a failed installation of the KB2267602 definition files lately the problem that was occurring has likely already been fixed.

     

    It looks like update KB777777 may be related to enabling .Net Framework 3.5.1 on your computer. This will happen automatically if you install a program that requires .Net Framework 3.5.1 to work properly.
    Possibly related thread: Installing applications in need of Windows Update Error

    If you aren't experiencing problems related to .Net Framework 3.5.1 or a program that requires .Net Framework 3.5.1 there is no need to further troubleshoot this problem since you haven't been prompted to install KB777777 since 9/26/2011.

     

    Hope that helps.


    Steven
    Monday, October 31, 2011 8:04 PM
    Moderator

All replies

  • When you double click the update in the history list, you should see a dialog with details why it failed. Click on the help link or search for the error code on the internet to find the description.

     

    If an update failed, it will keep appearing in the updates to install, so it might have installed later. The history list is a list of all attempts to install updates, so one update may be listed multiple times.

    Saturday, October 29, 2011 3:55 PM
  • idforwin8metro,

    On your Windows Developer Preview system; please navigate to Control Panel\System and Security\Windows Update.  On the right hand side select ‘Check for updates’ and your system should find and attempt to install the failed updates.

    Please make sure that you are connected to the internet when you attempt to do this.

    If the above does not work then please post the error code you are getting for the failed update.  You can find that in the same location that I directed you to above, where it says “Updates were installed:” you should see a blue link to “View update history”.  That will take you to a page with all successful and unsuccessfully installed updates, click on the desired update and then post the code next to the line that states “Error details:”.

    Thanks,


    Chris
    Saturday, October 29, 2011 4:01 PM
  • i tried again check for updates for 3 time, and it work's updating ,...

    until i tried again 'check for updates' result 'there are no updates available for your computer'..

     

    and then i check 'view updates history' ..

    result

    Definition Update for Windows Defender - KB2267602 (Definition 1.115.885.0) Successful Important 10/30/2011

    Definition Update for Windows Defender - KB2267602 (Definition 1.115.878.0) Successful Important 10/30/2011

    Definition Update for Windows Defender - KB2267602 (Definition 1.115.831.0) Successful Important 10/29/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.766.0) Successful Important 10/29/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.766.0) Successful Important 10/28/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.678.0) Successful Important 10/27/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.598.0) Successful Important 10/27/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.598.0) Successful Important 10/26/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.502.0) Successful Important 10/25/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.371.0) Successful Important 10/23/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.371.0) Successful Important 10/23/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.309.0) Successful Important 10/22/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.309.0) Successful Important 10/22/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.201.0) Successful Important 10/21/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.115.68.0) Successful Important 10/19/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1870.0) Successful Important 10/18/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1817.0) Successful Important 10/17/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1755.0) Failed Important 10/16/2011

    Update for Windows Developer Preview (KB2620911) Successful Important 10/16/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1701.0) Failed Important 10/16/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1701.0) Failed Important 10/15/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.416.0) Successful Important 9/29/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.416.0) Successful Important 9/28/2011

    Update for Windows Developer Preview (KB2614194) Successful Important 9/28/2011

    Update for Windows Developer Preview (KB2616676) Successful Important 9/28/2011

    Update for Windows Developer Preview (KB2608612) Successful Important 9/28/2011

    Update for Windows Developer Preview (KB2617028) Successful Important 9/28/2011

    Update for Windows Developer Preview (KB2617028) Canceled Important 9/28/2011

    Update for Windows Developer Preview (KB2617868) Successful Important 9/28/2011

    Update for Windows Developer Preview (KB2616619) Successful Important 9/28/2011

    Update for Windows Developer Preview (KB2616150) Successful Important 9/28/2011

    Repair Cab Test Package - x86 neutral com (KB777777) Canceled Recommended 9/26/2011

    Repair Cab Test Package - x86 neutral com (KB777777) Canceled Recommended 9/26/2011

     

     

    for ...

    ---------------------------------------------------------

    Definition Update for Windows Defender - KB2267602 (Definition 1.113.1755.0)

    Installation date: ‎10/‎16/‎2011 11:16 AM

    Installation status: Failed

    Error details: Code 80200010

    Update type: Important

    Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

    More information:
    http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx

    Help and Support:
    http://go.microsoft.com/fwlink/?LinkId=52661

    ------------------------------------------------------

    Definition Update for Windows Defender - KB2267602 (Definition 1.113.1701.0)

    Installation date: ‎10/‎16/‎2011 3:34 AM

    Installation status: Failed

    Error details: Code 80246007

    Update type: Important

    Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

    More information:
    http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx

    Help and Support:
    http://go.microsoft.com/fwlink/?LinkId=52661

    --------------------------------------------------------------

    Definition Update for Windows Defender - KB2267602 (Definition 1.113.1701.0)

    Installation date: ‎10/‎15/‎2011 10:24 AM

    Installation status: Failed

    Error details: Code FFFFFFF1

    Update type: Important

    Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

    More information:
    http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx

    Help and Support:
    http://go.microsoft.com/fwlink/?LinkId=52661

    --------------------------------------------------------------

    Repair Cab Test Package - x86 neutral com (KB777777)

    Installation date: ‎9/‎26/‎2011 4:12 PM

    Installation status: Canceled

    Error details: Code 8024000B

    Update type: Recommended

    Repair cab package - x86 neutral com

    More information:
    http://support.microsoft.com/

    Help and Support:
    http://support.microsoft.com

     

     


    -=-=-

    i tried to visit this but no way to updates this KB ?

     

    Update for Windows Developer Preview (KB2617028)

    More information:
    http://support.microsoft.com/kb/2617028

     

    Saturday, October 29, 2011 10:22 PM
  • Hey Idforwin8metro,

     

    KB2617028 is offered through Windows Update while using Windows Developer Preview. From the information above it looks like update KB2617028 was initially cancelled, but then installed successfully on the same day.

    "Update for Windows Developer Preview (KB2617028) Successful Important 9/28/2011
    Update for Windows Developer Preview (KB2617028) Canceled Important 9/28/2011"

     

    For the Definition Update for Windows Defender - KB2267602 updates, it appears that you have been able to successfully install the latest definition files since 10/16/2011. Since you haven't had a failed installation of the KB2267602 definition files lately the problem that was occurring has likely already been fixed.

     

    It looks like update KB777777 may be related to enabling .Net Framework 3.5.1 on your computer. This will happen automatically if you install a program that requires .Net Framework 3.5.1 to work properly.
    Possibly related thread: Installing applications in need of Windows Update Error

    If you aren't experiencing problems related to .Net Framework 3.5.1 or a program that requires .Net Framework 3.5.1 there is no need to further troubleshoot this problem since you haven't been prompted to install KB777777 since 9/26/2011.

     

    Hope that helps.


    Steven
    Monday, October 31, 2011 8:04 PM
    Moderator
  • Thank's Steven, i understand now

     

    but what about :

    --------------------------------

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1817.0) Successful Important 10/17/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1755.0) Failed Important 10/16/2011

    Update for Windows Developer Preview (KB2620911) Successful Important 10/16/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1701.0) Failed Important 10/16/2011

    Definition Update for Windows Defender - KB2267062 (Definition 1.113.1701.0) Failed Important 10/15/2011

    ---------------------------

     

    KB2267062 was 1.113.1755.0 Failed, and xx.1755.0 with no success ?

    also on KB2267062 on definition 1.113.1701.0 still failed after twice tried update ?

    i still don't get it on this definition still failed ?

    Tuesday, November 01, 2011 3:45 PM
  • //
    // MessageId: WU_E_DM_NOTDOWNLOADED
    //
    // MessageText:
    //
    // The update has not been downloaded.
    //
    #define WU_E_DM_NOTDOWNLOADED            _HRESULT_TYPEDEF_(0x80246007L)
    
    
    //
    // MessageId: BG_E_NETWORK_DISCONNECTED
    //
    // MessageText:
    //
    // There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
    //
    #define BG_E_NETWORK_DISCONNECTED        0x80200010L
    

    The updates fails because you have network issues.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, November 01, 2011 4:03 PM